Reviews of local pros in Duluth, Georgia

I been scheduled to repair my refrigerator this past Monday from 8-12 no one show up or call. Then in the afternoon they sent me a text to reschedule for today 10-8-25 between 8-12. No one has come or no text or nothing. They don’t have a person to talk. And the AI system they have is not worth it

I am extremely dissatisfied and frustrated with the Sears Appliance repair service. I scheduled my appointment for 8am to 12 and the technician bailed on the appointment before 9am. I will never use their services again. There is no way to reach anyone and every time I’ve called I’ve only gotten an unhelpful automated response. I am absolutely disgusted at the poor quality of this company.

Alex was great from our 1st communication through the repair of my appliance. I would request him again if I need service in the future.

Not only was the repair not made but their driver left marks on my driveway. Trying to get a human on the phone has been painful. I'm going to contact the State Department as someone needs to pay to this off my driveway. In addition reporting how difficult it is to get a human on the phone.

Looking at these reviews, this company looks like it needs to be investigated by CFPB; I'll be filing a complaint with them as well. And encourage everyone else to do so.

WARNING ⚠️ SEARS SERVICE REPAIR IS NOT THE OPTION YOU WANT!!!!! I am a homeowner with a home warranty that uses Sears as their third party. It is now 9/30/2025. I service request was placed with sears on 7/6/2025. My washer is still currently NOT repaired. They have no call no showed on three appointments as of today. Each appointment between the hours of 8am & 5pm. That means 9hours of waiting. Today again. No call no showed. I work from home and have a ring video on every entry point. They lied and said the came and I was not home. They lied. 🤥. My home warranty is with American Home shield . WAS WITH AHS. For Two months SEARS HAS BEEN JERKING ME AROUND. Their AI only access to customer service is trash and loops you around in circles. Even a rep from the warranty said they’re a nightmare to work with. It’s now 2months and I still have parts sitting in my laundry room with no idea when a live/real person will even address this issue. If you enjoy stress, broken parts and AI loops Sears service Repair. In you want actual service and prompt support and your items fixed DONT CHOOSE SEARS SERVICE REPAIR OR AMERICAN HOME SHIELD. JUST DONT DO IT. THEY ARE NOT JUST A HEADACHE THEY ARE A NIGHTMARE.

BUYER BEWARE!! Although Amir provided great service (he showed up), I will never use Sears Home Repair again. Since Sears has decided to use a 100% AI model for customer support, you can’t call and reach a live person, although they provide several phone numbers on their site, the support is useless if there are questions/concerns. I scheduled service online for my day off between 8 am and Noon. Everything was confirmed via the AI Chatbot and I received a text at 9:30 am that my technician was on the way. I started texting back at 11:30 am since the technician had not arrived. The Al replied that my technician would be there soon. At 6 pm, and after several attempts to contact Sears and with my off day wasted, with no contact from the technician and no way to reach anyone live, I angrily rescheduled for another day. I used Sears because I didn’t know who would have parts for my 25 year old Kenmore Elite Dryer. When Amir arrived for the rescheduled appointment and told me that he didn’t have parts and the cost to repair would be almost $600, I thanked him and prompted ordered a highly rated GE dryer for $649 on sale that is being delivered faster than Amir said he could have parts. It was a GREAT dryer but based on this experience I will never purchase Kenmore/Whirlpool or any Sears product again. I rated Amir 5 stars because I know he would be directly impacted by a poor score. Sears should savior that $119 diagnostic fee - it is the last penny that they will get from me.

Isreal not only helped us with a top-notch appliance repair, he also gave us valuable advice to keep it running well. He also went above and beyond by being careful moving the appliance, mounting it securely, and giving honest, realistic feedback.

Thank you!!

I am extremely frustrated with the service I have received through my home warranty company using Sears for a dishwasher repair.

I have now had seven appointments scheduled. Out of those, four were rescheduled and three were complete no-shows. I have missed three full days of work waiting for technicians who never arrived. That is unacceptable.

To make matters worse, there is no way to reach a real person. The phone system is AI only and does not allow you to speak with anyone. The chat feature will not let me move forward because it claims it does not recognize my phone number, even though it is the number on the claim.

So I am left with no working dishwasher and no way to get real help or accountability.
This has been an incredibly stressful and time-wasting experience.

A company handling home repairs should at the very least show up when scheduled and provide a way for customers to speak to an actual representative when there are problems.
I would not recommend this service based on my experience.

Editing review a month later. The saga continues.

At one appointment, the technician installed parts that had been ordered for my dishwasher, but the dishwasher continued to leak. He then said another part was needed — a wash/clean arm for the bottom of the dishwasher — and ordered the part to be delivered to my house and scheduled another appointment to install it.

The part arrived at my house the very next day, but the technician never showed up for the scheduled appointment and never called. This caused yet another missed day of work.

Since the part was already delivered, my son ended up installing the wash arm himself, and the dishwasher is still leaking, which means the problem was misdiagnosed twice.

When I contacted my home warranty company to find out what was going on, they informed me that Sears now shows “no record found” for my service order, even though this claim has been ongoing for months. The warranty company even admitted they have had ongoing problems with Sears service, and they had no choice but to finally send another company.

Between the misdiagnosed repairs, multiple rescheduled appointments, no-shows, lack of communication, and now missing service records, this has been an exhausting and completely unacceptable experience. I have never experienced customer service this poor from a service company.

Truck says “All Kitchen Appliance Repairs” called to ask about a dishwasher, get told they don’t do dishwashers. Last I checked, dishwashers are only found in kitchens. Bad advertising

I had to move to a new city due to my studies, but the house I rented had horrible electrical equipment. Luckily though, a professor whom I told about my problem recommended that I call Appliance Surgeon, and they came asap to fix the devices I had.

Great service, honest, on time, great value

Repaired the board of my appliance, rather than replacing.

very friendly guy. and excellent and prompt service. recomende it 100% second time he fix my applinces.

Prompt and excellent service! Very reasonable pricing. If you have a broken appliance or electronic equipment call Victor.

Great results. Had another company work on refrigerator and they couldn’t fix it. This company was able to repair my built in refrigerator.
Highly recommend

I called Viktor Dec 22nd to fix my dryer. Viktor immediately order the parts and in the following day everything was working. Thank you!

Victor diagnosed the problem with my dishwasher right away and returned the next day with the part we needed. He went above and beyond my expectations and I will be using him again.

I called Victor to help me with a stove issue. He came out- next day, on time, he diagnosed and fixed the problem very quickly! I would absolutely recommend Victor to anyone!
Prompt, courteous and affordable!

Viktar is the best! He repaired my refrigerator by replacing the compressor. Very honest guy and great prices! I highly recommend him for all household appliance repairs.

I had a problem with my washer last year and Victor stopped by and fixed it in 2 minutes flat! I couldn't believe how fast he was. I was so impressed that I called him back when the faucet in my shower broke. He was able to guide me through the problem, what needed to be done to fix it and what parts were needed for the job. He wasn't happy until he had checked out my entire water system! Needless to say he is the best handy man a girl could ask for. I already have a list of issues lined up for him this year. I can't sing his praises enough! He's the BEST!!

My fridge stopped working one day and not a single tech who came out was able to find the culprit. I was already considering buying a new fridge but then I was referred to Victor. He assured me that he could fix it but I was highly skeptical. He came out to fix it during the day and when I got home in the evening, the fridge was ice cold, in perfect working condition. And it cost me very little to repair! HIGHLY RECOMMENDED!!