Constraction reviews in East Point, Georgia

I’m more than pleased with what AquaGuard was able to do with my brick front steps. Joseph, Brondon, and Hector were very professional, extremely polite and informative about what they were going to be doing. This after picture doesn’t capture very well what the guys were able to do but it shows how large the steps are and gives an idea of the extreme weight of them. The steps had settled/tilted away from the porch several inches and the mortar stuck between the steps and the wall and was pulling the wall with it, causing cracks in the brick wall and top brick border on the porch edge to kick up. I was worried a very pricey full tear out and rebuild was necessary. The guys lifted the steps up and back towards the house and the porch wall went back straight and the cracks closed up. In addition, the pillars will keep the steps in place and avoid future settling. I highly recommend AquaGuard. Thanks guys!!!!

Update August 1, 2024
I was contacted by Aquaguard and they immediately began working to address my concerns with our project. I am changing my review from 2 stars to 5 stars because they remedied the original work and our pool deck now looks like we expected it to! I appreciate Aquaguard backing their work and making it right. Our pool deck is nice and level and the cracks have been greatly reduced. I feel the job was done right the second time around. Thank you!

Original Post:
While the people have been very nice there was a huge gap between what the salesman promised and sold us on and what they were actually able to achieve. He told us while our pool deck would have cracks only we would know they are there. It would be nice and level and there was no need to waste our money getting new concrete.

They were not able to achieve anything near what was promised and in some areas I believe the places the concrete is uneven is worse than before they did the work. Where the sealant looks like something a preschooler glued. It is messy and actually highlights our cracks.

I spoke with a manager who made an appointment to come 18 days later to check it out. Since I have spoken to him the foam has actually started to seep up through the cracks and stained brown all over our concrete.

I am really disappointed because we chose to go with Aquaguard over competitors because of their reputable name.

Attaching pictures for reference. At this point I would never recommend this company. I will update after the manager makes his review.

Darius was a wonderful agent and very professional. We loved our session and he did a great job. Great representation of Aqua Guard

I really can't say enough about the terrific job that Kevin, Curtis and Xavier did on our crawl space. They called both days to advise they were on their way. The job took 1-1/2 days. They kept us informed of the process all along the way and sent us several pictures showing the area as our crawl space is very narrow. At the end of day one, the work area was completely clean and the old plastic barrier along with the trash that had been left there removed.

At the end of the job, Kevin explained everything in detail, went over the dehumidifier, how often it would run and told us we could store stuff down there now if we wanted to.

We highly recommend Aqua Guard, yes it's a lot of money but well worth it and the peace of mind it provides and the fresh air!

Seymour was fantastic. Thorough, professional, trustworthy. Walked me through everything and ensured I was clear on what the issues are and what is needed to remedy them. By all means, ask for him, you will be thrilled working with him.

Had a foundation inspection with Darrius today and he was very friendly, knowledgeable and explained my issue in a thorough yet easy to understand manner. Would definitely recommend to anyone in need of services provided by Aquaguard.

Need low places in garage, sidewalk and driveway repaired. Techs showed up when promised and did a great job.

Would recommend this company.

Korey, Arthur and Q were very nice and professional. They did a great job! 100% recommend this guys and AquaGuard for your crawlspace needs!

The service team of Mike K and Kiwadi A did a great job. Even though we are experiencing record heat, they performed all of the work quoted and cleaned up the work site as they proceeded. Their communication about timing and the work was excellent.

Jim did an amazing job with educating me on what they offer and advising of the best solutions to remedy my situation. They provide free quotes but by the time they are done assessing I felt I needed to pay him for all he did to provide an accurate assessment!! Seem like a great company with Jim in board with his personality and attention to detail I can see why they have been in business for so long!

As a Realtor®, my top priority is ensuring my clients get the absolute best, especially when it comes to something as important as their home’s foundation. I had the pleasure of working with Mark Snelling from AquaGuard, and I can’t say enough about his professionalism, knowledge, and willingness to go the extra mile.

Mark didn’t just inspect the home—he took the time to educate me and my clients every step of the way. He even let me step into the crawl space with him so I could learn firsthand! His dedication and expertise gave us so much peace of mind during this process.

Mark, thank you for your patience, thoroughness, and for treating this home as if it were your own. It was an absolute pleasure working with you!

Darrius was nothing but professional in our initial meeting. He did an amazing job walking us through everything and explained in detail. Highly recommend!

Kevin, Curtis, and Kavon did better than a great job for our crawlspace. Work was done on time, professionally, and every step of the process was well explained. The guys were friendly and answered all my questions. The house already feels 10 times better! Thanks team, we will be back for any crawlspace needs!

I want to word this in just the right way. I may not have given a 5 star review originally but the way that Frankie [ field supervisor ] came out and saw, understood and agreed with our concerns about our initial install was exactly what we had expected from Aquaguard. He acted quickly and had [what I like to call them] the dream team come out and fix our concerns on the next business day. The 3 man crew of Jose, Sho and Jay went above and beyond to make us happy. They were respectful and they communicated how they were going to address the situation. When they finished the work we truly felt like the job was done correctly and are pleased. Less than 48 hours later we had one last question for Jose so I sent him a text but instead of texting me back he called me back in 2 minutes! Super nice guys. Thanks again Frankie, Jose, Sho and Jay!!

Darrius Bowens came out to give us an estimate today. He was extremely professional, used terminology that was easy for me to understand. My wife and I are deciding on what service to go with to fix our issue, but Darrius definitely put us at ease with how he represented himself and the company in our home.

Edit: owners canned response below is yet another example of their shadiness. They are well aware of who I am, I have the emails to prove it!!

Over $10K wasted on a low quality job– buyer beware! Meanwhile, mgmt has smooth talked and passed us from person to person with no true accountability or offer of compensation. Here’s how our job went:

1. We were sold an exterior foundation support solution that I'm still unsure is appropriate for the interior settling that caused us to call in the first place. When estimator JD came out, we showed him our observations (door frames askew, wall cracks) and were sold helical piers. We discussed how an interior lift is not possible due to the basement being filled in but were assured by JD that helical piers would still be appropriate for our concerns.
2. On day 1, the crew no called no showed. We had to reach out to reschedule.
3. Crew installed push piers instead of the quoted helical piers. We were not told this UNTIL we pressed for an explanation mid-job and then were told that the type of pier doesn't matter, costs are the same and they do the same job. Unprofessional and shady.
4. Crew busted a pipe while digging and when I asked to have a 3rd party plumber document the break and repair, they ignored and did it themselves. A year later, we had a massive water leak and the plumber that came out had to replace the entire piece of pipe that was originally poorly repaired.
5. Crew did not complete interior benchmarking. We were told foreman Jeremy would do it and he didn't. I got Craig the supervisor on the phone, who assured me the foreman was going to do it before leaving the job. Final day comes and I see him walk out without doing them! So my husband has to remind him. He has a bad attitude, doesn't use a laser, scribbles some half ass numbers on a sheet of paper and leaves. I call Craig again who admits the foreman went explicitly against his instructions and “would be disciplined” and then personally had to come out with a laser to do it right. It was LIKE PULLING TEETH to get this basic action delivered as promised.
6. Finally, the crew did not complete proper exterior benchmarking. From the start, Craig said measurements would be in our "customer portal" and would send me the access details. Never got them. We didn't get ANY documentation until almost a year later when we were contacted by AG to do 1 yr benchmarking and I had to remind them that we still didn't have the original measurements! They then inform us the mysterious customer portal is not really functional and end up sending an email with a bunch of unorganized photo links but no file that showed us the exterior measurements. Finally sr mgr Efrain and head of ops Kyle say that an exterior benchmark log doesn't exist and that the crew uses a laser line to put in the rivets across the perimeter of the house, so there are no measurements needed to reference the elevation of each rivet relative to each other. This was despite both Craig and Efrain previously confirming those measurements existed and that they just had to find them in the portal for me. Fast forward to the 1 yr benchmarks and we find out that the rivets were in fact NOT at all placed on a level line. For example, relative to the rivet placed on the SE corner, the next rivet to the west was 1/4" higher, the next rivet was 1.5" lower, the ones on the SW part of the house were 7 to 7.5" off). Most importantly, NONE of these differences were documented, so there is absolutely no way of knowing 1 yr after install if any additional settling has occurred. In fact, the tech had to put in several additional rivets laterally across the perimeter, re-mark existing rivets, and document relative elevations of the rivets in order to enable checking for incremental movement another year from now. (read: they finally did what they should have and needed to do a year ago!!) This appt was a week ago and I've gotten no indication from mgmt that they are going to acknowledge and address this clear evidence of a very poorly executed project.

Darius is the real deal!!! He came through, gave us great education, and a very competitive quote to fix our home's foundational issues. If you're having the same issues and looking for a fix, he's your guy. Give him a call. Super friendly and professional too.

Dylan came to our home today for an inspection and he is absolutely wonderful. He is honest, cares more about the people then just trying to make a sale. When scheduling services be sure to ask for him !

Aquaguard was amazing! We had estimeates from several local companies and I was left feeling confused with several different options. Ours was a big project and what set Aquaguard apart was how well he educated me on the processess he recommended, which really put my mind at ease. I felt as though the recommendations he gave were the same he would give to his own family. Truly impressed with his knowledge, confidence and follow through.
I have already recommended him to friends! Thank you, Thank you, Tyler V. and Aquagurad!!

The Foreman Daquis Owens and his crew came out to help with the settlement of my mothers home that we are trying to get ready to sell. They were very professional and did quality work. Every step of the way Daquis sent me photos of the work status. He informed me of every little thing. Him and his guys were very nice the work they did was great. They cleaned everything off. I would use them and request this crew for sure.

Thanks Mr. Owens. Appreciate you.

I now have two positive experiences with Aquaguard completing projects at my mother's home, giving us both peace of mind that her home will continue to be safe and healthy to live in for years to come.

The first was the replacement of a collapsing concrete-block support beam in the crawlspace with steel support piers, eliminating sagging floors and sticking doors in the house above.

At the same time, they installed a drainage solution in the crawlspace to address groundwater that was entering through the porous block-wall foundation.

The most recent project was a crawlspace encapsulation done 2-6-26 to address ongoing mold growth that comes with an unsealed dirt crawlspace. Because of my mother's asthma, triggered by mold and mildew, this project should improve the air quality in the house and allow her to breathe easy all year.

Thank you to the Eastpoint crew that completed the encapsulation. Kevin, the foreman, communicated both before, during, and after the work to keep us informed of what to expect. Kevin, Curtis, and Kavon worked quickly and were very courteous as I observed their work briefly mid-project, and especially when making sure any questions my mother or I had throughout were answered. The efficiency of those three guys, and the amount of work they completed in the few hours it took them, was remarkable.

I wouldn't hesitate to recommend AquaGuard to friends or family in the future.