Appliance Repair reviews in Fayetteville, Georgia

Eli was excellent. Personable and great attitude.

Service Tech prompt when he got the assignment. Presented himself friendly, professional. Informative and courteous. He cleaned and did preventive service on the dryer. The washer service was incomplete, had to order a part.
Alex is an excellent service tech. I was elighted to have had him as my service technician.
Alex returned on 1/27/26 and installed the part for the washer. Checked the appliance for proper functioning. At present it appears to be functioning properly.
Awesome work Alex, thank you.

When I applied for the warranty, I stated that the automatic valve of the air conditioner was not working. However, after he came to my house and saw the situation, he said that he was in charge of the air conditioner and not the valve and left. He said someone else would come but there has been no word yet and the air conditioning valve still doesn't work. They promised to send a new technician and took the money. But I haven't heard anything back yet.

Chelsea was very kind, knowledgeable, helpful and professional. Thanks again for all the help! I look forward to working with you again!

Alex C was the best appliance repairman we’ve ever used. Came in, diagnosed the problem and had it repaired in 20 minutes. Very personable and friendly man.

We"ve been waiting since Feburary for them to get our heat pump/furnace back online with multiable technician reschedules. The one that did come who could not resolve the issue, they sent him back to the house three weeks later. A I voicemail will not connext you to a live person to explain the problem.

Sears manager... I just read a lot of the reviews about Rodney T let's really evaluate the situation that man really does not like this job. You should not send that soggy apple to anyone else's house because clearly he isn't doing a damn thing. From all the reviews I'm trying to understand why is he even still on your payroll.

NO STARS!!!!! Check one star only for posting reasons, the only way you can post..
1. Rodney mis diagnosed my AC issue With an electrical issue stating that it was not getting power, an I needed to get and Electrician. Which mind you has costed me a lot of money for an electrician to come out check my panel and the breakers and the voltage and to assure me that it's not an electrical issue is the AC all the power is good, it's the unit
2. Rodney may needs further training and And knowing how to diagnosed AC issues.
3.I DO NOT WANT RODNEY TO RETURN TO MY HOME, Send an experienced technician that actually cares about repairing an issue dealing with the AC unit not coming on an responding to the thermostat and not being so quick to want to be in and out of a property.

After coming out and charging us $100 they decided not to pay for our stove to be fixed said because of rat droppings inside the stove top of the oven said it was not a new stove when we bought it but he said it was considered neglect and they wouldn’t pay for it to be fixed or pay for us to get a new one. We have lived here in this house for over 20 years and we have never seen a rat or mice. We have an exterminator that comes out every couple months, but we do not have any rats so I don’t see how this was determined neglect on our part and not covered under the insurance that we pay monthly for thank you sincerely Sylvia rodela

Chelsea P was courteous and well knowledge. He explained why my oven wasn't operatimg properly. Then call and informed American Home Shield of the situation, and made request for the repairs.

This is rediculous. I have spent now three days from 8am to 5pm waiting for a service technicial to show up and fix the central AC. He says he called and customer declined service but I did not ever receive a call. I have spent hours with customer service, and AI and just get a run around

Alex is amazing he truly cares and helped me solve problem 10 stars

While I had my concerns about Sears' ability to maintain my appointment following an overbooking of a technician, I am thankful for Javonte. He is very knowledgeable and made sure I was comprehending his checks and balances throughout the entire service. He answered all of my questions honestly, and was just a wonderful energy to have around during a very stressful period. The level of care and professionalism is greatly appreciated as welcoming strangers into my home is hard.

The technician was 2 hours past the expected arrival time. He wanted $650 to install a $50 part. We dissent him away. What a waste of an afternoon.

My gas oven went out on Christmas Eve and I had a party planned. Called sears appliance repair and they were able to get someone out same day, and on Christmas Eve!!! My technician, Keith, was knowledgeable and knew what the issue was before even running the test. He had me up and running in ~30 minutes. Very satisfied.

Chelsea P. was so kind, attentive, and professional working with my 88 year old Mom. He went right to work and diagnosed the washing machine's issue, ordered the parts, and then came back and fixed everything right up.

It took three tries to get this repair accomplished. The first scheduled time passed with no communication; afterwards, we were asked to reschedule. Just before the second scheduled time, we received a message that the technician would not be able to make the appointment. After the repair, the vent tube came loose and the dryer vented into the room.

The technician was high on marijuana we could smell it. He was about to leave after he said they shipped the wrong Ice maker and I said it’s the bottom ice maker, and he said oh, that makes sense. After he switched it out both ice makers are not working.

My technician Rubin was excellent and did not quit until he found the problem. I had 2 issues going on and a tech with another company fail to discover. I appreciate his diligence, expertise and patience trying to isolate the problem.

Patrick called and confirmed his appointment time. He was courteous and professional. He checked out the problem thoroughly and provided a solution. He also shared information about Sears Home warranty services.

Very service man he knows his job nice personality very satisfied with work

Clevens went above and beyond in his service! He was diligent in locating a replacement part, took time to explain everything to me, was punctual, tidy and cleaned up after the job was complete. Clevens is an asset to your company and I would highly recommend him!