All reviews for Jackson Heating & Cooling

In my opinion this companies Technician must have been high when he aggressively shook to open my front door after ringing the door bell. They were to repair my system last week and never showed up. The gentleman was very rude and surprised when he noticed I had my gun for protection. After speaking with the gentleman about the incident he reacted very negatively so I told him nevermind about repairing my unit if you are going to be upset, mind you this guy was very aggressive with my door so he could be a potential thief or someone who is gonna cause us trouble. The neighborhood is a somewhat shady place anyhow so being armed for my protection is essential. This company as well never showed to do annual maintenance on my other property, so the money I paid them was wasted. Just beware of this company should you choose to use them.

Worst experience of my life. I had nothing but issues with my air conditioning unit. 2 days ago the unit malfunctioned which caused water damaged to my house. According to the technician the tape they used didn’t hold which precluded some switch to malfunction. Now I get an invoice telling me that the drain was clogged which is not covered in the warranty...how ironic. Prior to this incident the unit completely stopped working. All these problems and the unit is less than 6 months old. Please don’t waste your money on these people..,pay the extra money and get quality merchandises and professionalism. If I could I would rate them a -0..,,but there’s so such thing

In May 0f 2021 I had a new Goodman Heating and Air unit installed in which I financed at $5000. The unit was installed on Thursday, and by that Sunday instead of the house cooling, it was getting hotter and hotter, when the tech came on Monday, he stated the wires was crossed up causing the heat and air to come on. Just over a year later in June 2022, the unit stopped working and had to be replaced, even though the unit was covered under warranty, the labor was not, and I had to pay almost $700 which was so called a discount. The new unit was installed 07/22. NOW here I am on CHRISTMAS EVE 12/24/22, on one of the coldest days in Georgia in years, and my house is not heating over 59 degrees even with the thermostat on 85. Several calls has been placed to company, but it is a weekend and Christmas Eve, and no response. I keep my filters changed, and the unit is only 5 months old. I am currently recovering from a surgery I had in November, and should not be suffering in the cold, for a unit I am still paying for.!!!

Witnessed this morning one of their employees inside of dollar general being rude to the lady at the register because she didn’t have change in her drawer to break a 20 over 4 dollars, so he proceeded to scold her for that and had her in tears after he and his apprentice left. The owner of this company needs to get control of his employees before one gets his teeth knocked out

We purchased a $4,000 heat pump and they wired it in with a pig tail and electrical tape. When I found it and complained the owner told me "It works so it is wired correctly".

Here we go again. 2.5 years and now the ac won’t cool. Trying to explain and and get a response is like pulling teeth. But, if it’s a service charge we will be out ASAP. With the additional $85.00 charge to boot. If I would have know an extra charge for what yawl installed. I would have went somewhere else. A lot of these companies give you at least 2 + years on work! Shame on me! For not reviewing better. Don’t even worry about it. Found another company that will come out and inspect it at have the price! And will do any repairs at half the price. Minus warranty on parts. So thank you but, no thank you I’m done with your so called service. Also I didn’t call. Just seeing how good you’re service was. So, far not great!

Called Monday September 30 to get someone to come out and check my A/C unit due due to a powersurge from last week's storm which caused for my air to go out. The tech came out and blantly lied and stated that the whole unit needed to be replaced. I told him my unit was just serviced on the 14 of September and it had no issues and it was working just fine until the power went out. He told me well it's old. I informed him the unit is right at 12 years old and gets yearly maintenance service. He then goes on to tell me that it's nothing he could do because it is no longer any good. He proceeds to leave me 3 different ball park figures to replace the ac unit and furnace or just replace the unit. The next day I called the office which was no help. So, I then contacted Meeks heating and cooling whom came right out to my home and repaired my A/C unit.

We have been in our newly built house just over a year and woke up this morning to our laundry room ceiling leaking due to what looks to be poor installation. There is also leakage from the same issue behind our electrical panel…. And they can’t get someone to come look at it until this afternoon!!