Appliance Repair reviews in Morrow, Georgia

I am still having problems with this dryer. I am so upset. The technician has done everything.
I tried calling the number and could not get a person. I had another disappointment today. I have an appointment for 8-12 and it is 3:15 and no one has showed up. I took off work for this appointment. I need someone to call me. This is awful!!

Alex did a great job!

His initial visit resulted in a part that needed to be ordered. It should have been delivered to my home prior to his next arrival.

However, the part was never ordered! He then took the initiative to find the part locally, pick it up, and complete the repair.

That's the true definition of customer service!

Thanks Alex!!!

Made an appointment days ahead for the time frame between 1pm and 5pm and then a technician shows up at 10am while we weren't home. We called before noon the same day to have them still come to our house but they rescheduled the appointment for two days later. Two days later our appointment time frame was again between 1pm and 5pm and at 7:30am I received a text saying my technician was on the way. At 8:36am while looking at my phone I received a text saying my appointment was canceled and then someone tried to call my phone and immediately hung up and wouldn't answer when I called them right back. I called the company and they said my appointment had indeed been canceled and I asked why since I wasn't the one who canceled and all they offered was to reschedule an appointment for a third time. Ya no thanks....I should have read the other reviews earlier 😒

Our family had an AC unit that stopped blowing cool air during the hottest parts of the recent heatwave, and it was difficult finding help. But we got lucky - Kevin came to our family's rescue. He was very professional and personable, and he quickly and correctly assessed the issue with our compressor and worked quickly to secure a replacement and complete the repair so we could start cooling the house again. He advised me on things I could do to improve my unit's efficiency and made sure I was satisfied with the repair before moving on to his next appointment. Kevin made a very strong impression on me - so much so that if I need help with my heating/cooling system in the future, I'm going to request Kevin be assigned to my work order. Thank you sir!

This rating is strictly for the technician. My only complaint is he waited until 5pm on the day of service to advise the part was 30 miles away and we needed to reschedule for the next day. Other than that, he correctly diagnosed and fixed the issue. Sears on the other hand would receive a one star rating.

Great customer service and fixed my range in a timely manner and was very professional.

I recently had my yearly free furnace and heating maintenance checkup done by Cordaryl K from Sears Home Service, and I couldn't be more pleased with the experience!

Cordaryl arrived on time and was incredibly professional and knowledgeable. He took the time to thoroughly inspect my furnace, explaining everything he was doing along the way. His attention to detail was impressive, and I appreciated his willingness to answer all my questions.

What stood out the most was Cordaryl's commitment to ensuring my heating system was operating efficiently and safely. He provided insightful tips for maintaining my furnace, which I found very helpful.

Overall, the service was top-notch, and I felt confident that my heating system was in great hands. I highly recommend Sears Home Service and especially Cordaryl K for anyone needing maintenance or repairs. Thank you for a fantastic job!

Patrick was more than willing to come in and start the work on my refrigerator. It was difficult at all for him to find the source of the issue. Patrick calmly and professionally explained the issue to my and I. We are delighted to have Sears as our new warranty provider.

The Tech did not or has not put notes into the system stating that the motor in my Kenmore Elite front loader washer needs to be replaced. The washer was purchased in 2012 and the sticker with identifying information has come off. I obtained model and serial numbers from the warranty information on file with Sears Master Protection Dept. I need my washer repaired or replaced. My warranty is good through May 2025. Can someone help me 😫 ?

Eli was awesome, very professional and knowledgeable, and very informative. 👍

Eli, the technician, was professional and kept his word. Had to go pick up a part. He didn't waste time even with picking up the part. My work was completed before 1:30.Thank you for a job well done.

Shaquon was very professional and courteous. We had a problem with the refrigerator, it was not cooling.

Kern the Tech came to perform annual maintenance on my washer and dryer. He was courteous and friendly taking the time to show me things that I can do myself to help perform regular maintenance. I really appreciated him doing that. He of course performed a great job and had my appliances looking brand new inside.
Thank you Kern.

Service window was 1 -5pm ET. Received call(assume) prior to window around 12:35pm, while on another call, and did not leave vm. Doorbell rang just before 3pm, technician did not wait for response, as my office on 3rd floor. Got there and no one at door. Called service center. Told me technician moved on and they texted technician to return. No return in 45 min., call back to reschedule.no acknowledgement.
I pay $1k per year for this service and am seriously disappointed about the last 2 service calls. I will be canceling this service in the effective date.

Update: After the above situation, Sears /Cinch reassigned a new technician and on Friday the situation was remedied. Brilliantly! I might add.
I was shocked that this feedback was public. I have executed many company /system integrations over my career, and while the customer service /system has improved, the singular aspect to provide consumers is the contact # of the provider when the warranty is assigned. Communication is critical. Fixing how we communicate w/the technician is will improve customer service.

Eli was Professional, knowledgeable and thorough! Beautiful personality.

Chelsea, the technician, for my washer was on TIME explain what he did to resolve the problem, and had all the key characteristics of GREAT customer services.

The technician was professional, explained his findings and description of problem and choices of repair costs

the tech never came to my home. he was here when I came home. he went down the street, turned around. looked at me and pulled off. 30 min. later, he closed out the ticket.

My Technician Eric was very courteous, professional . Eric went the extra mile to get my furnace working today . Eric called ahead before coming and communicated effectively throughout the process , definitely transparent and exceptional with his work . Thank you so much Eric and Sears for a job well done !!

Anthony presented himself in a very professional manner; he explained what he will be doing and looking out for any issues to address to me. I have had my washer and dryer for 25 years and he maintained them to continue to last. I really Anthony for his knowledge and his kindness.

Very efficient, keeps you informed, friendly.
A nice young man who got the job completed and explained what the next step was.