HVAC reviews in Morrow, Georgia

Michael Dawson and Mark were kind, knowledgeable and efficient. They helped explain everything to help us understand the issue and was helped us come to a good resolution. Thank you Peachtree Service Experts!

I pay monthly for Peachtree Service Experts service. My AC went out today. When the techs "Tari" and "Tamiko" came by, they vacuumed the water out of the drip pan of my air handler in the attic using my shop vac (over 15 gallons). There was a filter in the same that is ruined and waterlogged. They tried to leave without emptying the same.

My pregnant wife asked the techs if they would take the 15 gallons of water out of the attic before they left as they were getting in the van. He said no but he would wait until I carried the water out to see if i needed help. The tech then sat in the attic as I carried out 3 x 5 gallon buckets of water down a ladder myself (one by one) to empty them out out.

When we asked if we got a discount for carrying the water out ourselves, the tech told us "its your water" and charged us $215. I then asked "what if our shop vac wasn't there" and he said "I have a shop vac in the van."

If this is how they treat their subscription members, imagine how they will treat you. Stay very far away.

Augustine visited today and kindly ran through my options and serviced my unit. Thank you Peachtree.

Do not do business with these people! I signed up for the monthly service fee thinking it was a good deal. On 3 separate occasions I tried scheduling a service only for no one to show up. Two of those times I wasn't even given a phone call as a heads up. After this I attempted to call and cancel my monthly membership. There are a bunch of hoops to jump through that make it more difficult than it needs to be. Most frustrating of all I am continuing to be billed by this company. The last time I called I was told the issue was fixed and I would no longer be billed. Quite literally the very next day I received a charge to my card. Do not use this company!

Tari was the best and very knowledgeable kind and very professional send him out every time

Tari Ogoun did a fantastic job! Fast, courteous and on point. Well done!

TLDR: do NOT sign up for their monthly membership if you don’t wish to pay for it the rest of your life (and honestly into the afterlife I’m sure).

After calling the company out for a duct repair estimate, I signed up for their monthly membership. This was supposed to cover general ac maintenance. I ended up making an appointment for ac maintenance a couple months after I signed up for the membership. I was given a window of time for my appointment and made sure to he at home for that time. Later that day, after my appointment window passed, I called to see if my appointment window was delayed since no one came to my house. I was told they came earlier in the day (2 hours BEFORE my appointment window). I had not received a phone call, text, or email regarding ther earlier time slot. I decided to go ahead and reschedule the appointment since I “missed the one earlier.” After rescheduling the appointment for a week later, the company did not show up during the allotted time and did not communicate with me. Around 9 pm that night I got a phone call asking if anyone came and I answered no. The attempted to reschedule my appointment AGAIN which is when I asked to cancel the membership and be refunded for the previous months’ membership fees. They said they would not be able to refund the money but that they would cancel the monthly subscription. This was 4 months ago. Every month I am charged again for the membership and every month I have called to cancel. They constantly tell me that they will cancel it but I receive another bill the month after. This company is very unprofessional and is hard to get in touch with.

10/25 Update: After leaving this comment, we have CONTINUED to be charged the monthly service fee. We are having to be issued a new card because this company refuses to stop charging us for a service we have tried to cancel on 7 different occasions.

Overall great experience. Tari Ogoun was very knowledgeable and professional. Fixed our problem in no time. Thanks again for the help.