All reviews for Central Heating & Air Conditioning

My unit was serviced by "Alvin" today. He was personable, relatable and professional. After job was completed, he clearly explained what tasks, test he performed. He also gave "no pressure" recommendations. I've been with Central Heating and Air for several years and they've been awesome!

Alvin came to troubleshoot thermostat issues, which he resolved and gave me an excellent tutorial on how to get he most from my thermostat. He was a very clear communicator and was patient with all my rookie questions. What super support! I appreciate Alvin and Central!

Have always had a great experience with Central Heating and Air Conditioning
Jose and Alvin were great. They worked efficiently, are knowledgeable and took the time to explain everything to me.

Back again with another wonderful experience with Central! I signed up for a service agreement last year and finally got around to having my winter service done. Aluso was my tech today and he was awesome! Super kind, knowledgeable, communicative. I have been using Central for over 6 years now and I have always had a five star experience. Every single time.

We are annual maintenance members, which means we pay for the privilege of Central Heating and Air ignoring us on weekends and holidays, too. We were without AC for the last two weeks of June, and this past Monday, a technician finally replaced the broken part in our unit. Today, Friday, we woke up and our air conditioning out again - the fan inside our unit, which was just replaced Monday, has fallen out of place and is lying on the ground. The repair was not completed, and Central Heating And Air won’t send anyone out to fix their mistake until Monday unless we pay a $150 charge. This company is absolutely useless.

EDIT: A supervisor contacted us after reading this review and came out to rectify the situation. He said there was a misunderstanding and we were not charged for the after hours visit. We dealt with a series of bad parts and shipping delays that kept the repair from being finalized for a week, but Central Heating and Air didn’t charge us for the repeat visits or bad parts.

I was charged $720 to replace a run capacitor that I could buy for $13.24 online. It took John less than 30 minutes to diagnose the problem and have the system running. He was onsite less than an hour, even after checking to ensure the unit was cooling properly. The service was great, but $700 per hour for labor seems high. I let management know, and they refused to adjust the price.

Added: To be clear, I did not ask for a $700 refund on a $720 bill. The vendor's response is misleading. I did ask if they believed $700 per hour for labor is appropriate ($1400 if you consider the time required to perform the diagnosis and repair), and they said they don't charge by the hour and were unwilling to reduce their "standard price." There is a certain amount of trust awarded to a vendor when there is a $109 non-refundable diagnostic charge involved. When the problem was diagnosed, I was told the electronic pulse distributor (EPD) wasn't working. This is also misleading because the official term is "run capacitor." I assume they know most customers wouldn't pay $720 to replace a simple plug-in capacitor. They are taking advantage of their customers' trust. I will not use them again.

So I told my wife about this company as I heard them from xtra106.3. The reviews looked good and so my wife called them up to have them come out and look at our unit. The house is only two years old and the guy said it looked like there was a part that needed to be replaced on the outside unit. He also told us that there is a vent in the attic that needs to be redirected. We signed a service agreement and had the part fixed outside but waited on the attic issue so I could talk with my wife about it. Now here comes the issue. We decided to get the attic fixed, but when I called the person that answered said the tech that came out never put the notes into the system. So then we had to schedule someone to come out to look at it and never received a phone call until 445 pm when they said they can’t come out. Apparently time is not a virtue as my family is very limited on it. And now we have to reschedule again as the heat is now starting to go up. I am very disappointed with this service and the lack of communication. I hope that I can come back and write a better review in the future or give an update

Terrible service. Don’t recommend. Used them for years. And when I needed them during an emergency they overcharged me for services and still didn’t fix the furnace. Said they would write off the balance if I bought from them but I didn’t because I found the exact same furnace for $2,000 less. So now they are charging me $450 for coming to my house to misdiagnose 3 times. Thank you central. I will never recommend your services again. You can not say I’m not your customer to get out of a bad review. I reported it to the BBB also.