Landscaping reviews in Norcross, Georgia

Contracted for the upkeep of our commercial building.
Damaged multiple cars in the parking lot with rocks chips by using a weed whacker on asphalt next to parked cars.

Took no responsibility, no attempt at resolving the issue with us, and very unprofessional/unresponsive staff.

If you need quality landscaping services, there are hundreds of better options in the area.

Be careful choosing these folks. They will do a sub par cleaning your complex and when blowing leaves your car will have dust & dirt all over your car and they don’t care to try to avoid it. They have been cleaning my complex for half a year and I have to move my car now every Tuesday morning so I don’t have a dirt pile on my car after they run through my complex. Ridiculous. Pay attention to detail. I will be letting my complex know my displeasure with your company also.

Wonderful and wide selection of trees, shrubs, and many other plants. Expert staff that know the details of the products they sell, share experiences and advice on how to best start a new tree and leave no mess behind! Very prompt, fair price, and very good quality of trees! Thanks so much to the entire staff!

Landmark Landscapes is a very well respected landscaping company that has been in business for over 30 years. They have a highly trained professional staff to assist you with your landscaping needs. My experience with Landmark Landscape has been very pleasant. Management is always prompt and courteous when providing quotes for various projects. Their level of service ranges from repairs, routine maintenance to flower installation and beyond. The willingness to meet the needs of the customer is what I like about them the most. I trust them with my landscaping needs.

Today while I was out. My cat and my dog sit in our fenced in backyard at Overlook@Huntcrest. I came back and my cat was missing but my dog was there. The pine straw guy came to me and told me a lady was taking pictures of my cat and said she was going to take him because he was healthy and clean. Mind you, this is the same man that 3 months ago I walked out in my back yard and HE was taking pictures of my cat. Anyways long story short, I called this company and told them I believed this man had my cat because his story kept changing. They told me they didn’t hire him!!! My apartment complex didn’t hire the pine straw guys either??? Finally this company said they did subcontract these guys, but it is a he said she said problem. There is a lot more to the story. Bottom line this company doesn’t know who they hire!!! And they allow people to steal animals!!! I asked where these guys were at so I could look in their truck. If they are innocent they would let me look. No one would meet with me and it was brushed off. What if this was my kid?! My cat needs heart meds and will die, on top of that I am a wounded warrior!! He is my healing companion.

These landscapers are terrible. They are contracted by my apartment building so unfortunately I have no choice in the matter. They knock over my pathway lights every single time they come, and today I saw the guy destroy one of them intentionally when he thought no one was looking; just took a whack at it like it was a golf ball as it broke and went everywhere. If someone from the company reads this, please encourage your employees to STOP DESTROYING PRIVATE PROPERTY FOR FUN.

They also leave dirt absolutely everywhere and blow my doormat clear across the porch and never bother moving it back.

Whatever these guys get paid it is too much.

Update:
Pro tip to the owner: If you want your ChatGPT-generated reply to sound sincere, you need to actually replace the part that says "[phone number/email]" with your actual phone number and email address.

Landmark Landscapes maintains the grounds in my apartment complex. Sure, they do an okay job of trimming hedges and mowing grass - but they do a TERRIBLE job of respecting the privacy of the tenants.

Our designated service day is Friday but service personnel from LL come in and out of our yard at will and unannounced - all days of the week!

They often leave the gate unlatched and this morning they left the gate WIDE OPEN - TWICE!

The first time I had to scour the complex to retrieve my dogs. Then, an hour later, as I am coming out of the apartment with my dogs and my kid a strange man (later identified as John, a LL manager) is again opening the gate into our yard. When I approached him he nastily refused to close and secure the gate claiming that he has "a right to enter the yard".

LL is a contractor hired by this apartment complex. John's sense of entitlement and total disregard for the security and safety of residents is shameful.

When LL services multi-family properties like this one they should remember that they are at work, but we are AT HOME! Thus, respect and consideration should be given.

this landscape service suck!!!! how are they even still in business

pick up my elderly mother today to take her to her dr apt. i parked near mailboxes because i dont like door dings. left at approximately 7:50 am. returned at 9:30am. i drive a white tesla. saw a bunch of dirt all over my car from landmark landscapes. my car was wet due to overnight moisture. basically i had mudd all over my car. i had my car washed yesterday. when i returned i saw landscapers not too far away from my car. i went to confront them about what they did and one that claims to be mgr said it was an accident and he was laughing like it was funny. i went to office and spoke to a woman who sat in office to the right. explain to her what happened. her response was well they have to landscape. i’m like wow no problem solving people customer service skills whatsoever. she was unbothered by my issue. no apologies. their only concern was the leaves and blowing dirt all over everyone’s property. just unprofessional and ghetto demeanor. when i was leaving the office a tenant said that happened to his car a few weeks ago he since bought a car cover. this is unacceptable and tenants should sue this landscape company and apartment company for property damage. that dirt is damaging paint. basically no one wants to be liable for sorry business there’s no ethics. they just want your money.

3rd update:

Stilll blowing sand all over my truck! Super trash company and zero respect for tenants vehicles

———
Update: 4 days later the owner still doesn’t fix his employees

Had to stand outside so they wouldn’t blow sand at my truck. They blew sand at everyone else’s vehicles.

————————— 4 days ago:
Just got my truck detailed and they blew dirt all over my vehicle. Zero care for tenants vehicles. Would never hire this company after this experience

After reading many reviews, it appears as is very on brand with this company. That they either contract people out, which they can’t really really say that since they’re truck is in my photo . These are the laziest landscapers I have ever seen to be blowing dirt all over peoples vehicle and if you see a vehicle that’s shiny that just got washed. Wouldn’t even consider…. MAYBE they don’t want dirt all over it after they just paid money for a detail.

I cannot wait to leave the apartment. I’m so sick and tired of this company and their lack of respect for people. I’ve had a yell at them about my trashcan getting knocked over and they don’t even pick up the trashcan. They just leave it knocked over they move your doormats all over the place.

They have zero concern and lack of care for peoples items and just act as if they’re doing a good job they might as well not do anything and the tenants would be happier .

Owner don’t even reply to me because you have been saying you’ll ask them to be careful for TWO YEARS in these reviews and yet here we are still dealing with your team’s lackadaisical work ethic.

Elijah is great! He continued working even though i inadvertently let out my big goofy dog while he was in the yard. Thanks for being sweet to him, Elijah!

Shaf is great. His texts help me know about following up with water based on the application. My grass looks great.

Collin of ArborNomics is a real lawn care pro. I ask a lot of questions and he is always able to share good info about exactly what is going on with the care of my yard. Thank you Collin!

Jim showed up according to our scheduled time. He was attentive to details, courteous, and had a great attitude. Thanks for your service today!

I just started with these guys. They are very professional and do excellent work. My tech found my phone in the front yard and was kind enough to put it on my porch. Really impressive!

Intel is always very professional and courteous. He always keeps in touch with us the can’t make the day scheduled. He noticed something different with our lawn and immediately suggested his manager come out to assess the lawn.

Nick and the entire Arbor-Nomics team has helped not only bring my lawn back to life in the harsh GA heat, but maintained it’s health and curb-appeal for the last 3 years. I’ve been extremely pleased with Arbor-Nomics and how they make the service seamless and on ‘auto-pilot’. I get a text for each upcoming service and appointment, and it’s handled with yearly up-front pricing so I don’t have to worry or think about it; just sit back and enjoy the yard and space they’ve improved for me.

Have trusted arbor nomics for a couple of years now, I have photos of an incredibly beautiful yard but this year it’s been filled with the weeds, I’m told to dig up. My tech blames it on the neighbors cross over but I’ve never had this much cross over and the neighbors have never treated. I asked my tech to let me know when he arrived, he agreed, I also asked his eta, his response was end of his day, he let me know by text and when I made it out 4mins after, he had already sprayed the front and was in the backyard. Pulling his hose carelessly through my flower bed. Can’t spray around them for weeds but he can crush them with the hose. I’ve asked for a new tech after so many weeds this year but he says it’s going to be the same thing. I’d like one of the techs the reviews rave about. I don’t trust mine, I think he’s untrustworthy with a lot of lip service. I don’t think he ever sprays my back lawn. It had been beautiful but has many bald spots, he has an excuse for that also. It was beautiful before. Only difference is my tech.

Addendum:
Josh Lykins, the lead at Norcross, has reached out to me and has addressed my concern in a polite and reasonable manner. I expect my lawn to re-achieve its customary stellar appearance. Review stars updated to reflect that.
I did not mention in my review, but would like to point out now, that I have had excellent weed control, particularly wild violets and nutsedge. Five stars for that! Thank you.

Sadly, the service has gone downhill over the 15+ years I have been a customer (#211759). Whenever there was an issue in the past, I was met personally by management (such as Mr. Cash), my yard inspected, and a solution discussed. Now, if there is a problem, you get a drive-by assessment and a text after-the fact with a wrong lawn diagnosis…and I had requested a phone call prior which never came and another one today, also no response. All the other zoysia lawns on the street are green and healthy, but not mine, which is striped and mottled from a badly applied fertilizer done on July 24. I need to ask one of my neighbors who they use! And all this after my yard was damaged by liquid fertilizer that had turned into the equivalent of dog urine in the summer heat, in 2023. I have a watering system and this is not ‘drought stress’, otherwise it would have developed this appearance in June this year! You did this, Arbor-nomics!

Having recently seeded my lawn, I had some concerns about the treatment. I met with James before the application and he greeted me and answered all my concerns with patience. Also, I appreciated the text heads-up that they would be coming

UPDATE 7/20/2024
The manager Josh came shortly after I made them aware of the issue. They applied two fungal treatments and now the lawn looks great. Thank you Arbor-nomics!

We have used Arbor-nomics for a couple years. The yard has developed these brown dead patches. I went back and read the service details and nowhere have I seen any mention of this issue or any treatment for it. My expectation is that they would alert me to, and help me address any issues. I called and I am awaiting the promised manager call.

Our technician Nick has provided excellent service this year. Our lawn and shrubs have never looked better!