Appliance Repair reviews in Smyrna, Georgia

We’ve used Elite Expert Appliances a couple of times, first for our dryer now the washer. From the admin to management, each interaction was handled in a very RESPECTFUL and PROFESSIONAL manner. Topped with QUALITY customer service. Thank you 🙏🏾

Thank you Elite Experts, Mr Eric. For saving my dryer. So knowledgeable, and explained everything that needed to be done, and more. Will definitely called again.
A very satisfied customer.

Absolutely the worst company I have ever worked with. These reviews aren’t horrible for no reason. The owner Eric is very rude and has 0 customer service. Their business is very shady as he diagnoses over the phone and doesn’t really correct the actual issue as he was in and out within 20 minutes for my refrigerator. After confronting him, he called me a liar and told me to get a second opinion which I did and the second company did a fabulous job. Attempting to work with this company ruined my entire day as he threatened me several times. Please save yourself — if your insurance company matches you with this company please ask for any other company available on their list so you don’t waste your time.

Eric was so professional and responsive to my concerns. Before he came he called and made sure I felt safe during this Covid time which his mask and distance. Even making the appointment was quick and professional. I would highly recommend this company to any and everyone.

Terrible is an understatement. We have an account with American home shield and it seems that they contract with this company. First, they were over 30 minutes late for their original appointment time. We had to call them and find out whether they were coming or not. They did not inform us that they would be late. When he finally arrived, our cleaning ladies were finishing the last of our weekly cleaning. The service provider told us that he would have to wait outside until they finished because of Covid protocols. He couldn’t be in the house with other people. We told him no problem, it will be no more than five minutes. We hoped our cleaned home would make him feel even safer. Five minutes later I went to the door to tell the contractor he could begin work. He had left!! He did not tell us that he was leaving, I just open the door and he nor his truck were there. When we called to find out what happened to our service provider, the lady on the phone said that he had marked that our home did not align with their Covid protocols. This was completely opposite of what he had said to us. He told us that he was willing to wait five minutes and that the job will be done. The lady on the phone was super rude and actually hung up on my husband. For these reasons, I encourage you to find another appliance company. Spend your money elsewhere.

Geoffrey was my service technician. He was the consummate professional, he was knowledgable, informative, and his customer service level is what consumers dream of. I highly recommend this company and believe Geoffrey could give training courses on what he does. Amy, is also a breath of fresh air. Great company. 🙏🏽

“ Integrity” it is not; nor BBB accredited and with good reason. Arrived without tools; said he could fix it; he could not. Ordered new machine. Delay after delay. Office gives scripted replies. VM never returned. Left us with improperly installed washer; said he was not a plumber. Did not haul away old machine. Then disappeared with owners money. Was on phone entire time. Only one pre-arrival phone call. Never on time.
Now more than a month and left with a new but not working dishwasher!

You know i try to support black businesses, but it comes to a point where enough is a damn nough. The fact that i paid Money to order a part, and Its taking forever for the technician to come back out to finish a job is really irritating me. They keep rescheduling saying they are coming between a certain time and they don’t come during that time. It’s highly irritating.

Elite technicians were Timely, responsive and very professional. They cared about the work they did and respected my house by cleaning up before they left. I would definitely recommend them and will use them again. Thanks.

Washer went out last week. A simple issue was resolved within a couple of days and now the washer is washing like new. I highly recommend this company! They did an amazing job yesterday! Thank you all so much! I truly appreciate you all!!

I would give negative stars if I could. They have NO INTEGRITY!!! Josh is very dishonest he caused a leak and did not let us know instead he put our towel down and left. After a few hours I noticed a leak and called the company several times with no response. Eric the owner called and had the most disgusting disrespectful attitude. He's a jerk and took no responsibility and he said there's no way Josh could have done it.

Eric has repaired my refrigerator & dryer. He did an amazing job. I’ve referred him to all my friends and relatives

Excellent experience. Very knowledgeable technician. Replaced my dryer timer knob in a quick timeframe. Gave some extra pointers on up keep as well while running the dryer through the test phase to ensure it was working.

This company provided poor customer service, specifically related to resolving a concern. I paid for Elite to come out and check my washer, and after less than 10 minutes was given a misdiagnosis by Eric, who then suggested to contact a plumber. I then paid a plumber, who determined that the issue was with the washer, as I initially thought. Mistakes happen! However, at that moment I was no longer interested in having this company perform work, and respectfully expressed my dissatisfaction with the service and requested a refund. After receiving a very specific diagnosis, causing me to spend additional money to turn around and still need work on the washer, I felt this simple request was justified. They offered to waive a $150 installation fee and have a part installed for an additional fee of the cost of the part only. Eric was rude over the phone with me, refused to return a full refund, then offered half, hung up the phone in my face, and exclaimed “Black People” as the last words I heard. First, that last comment was highly inappropriate, and anyone regardless of their race should have to the right to good service and resolutions. Secondly, to do the math, refunding $100 is LESS than giving a $150 discount. That would have been the right thing to do, and the issue would have been properly resolved. However, no amount has been refunded, and at this point it’s more about the principle than anything. This was highly disappointing, inappropriate, and offensive for someone who gives nothing but respect to others. I expected the same, even in the face of making the mistake of a misdiagnosis. “Built on Integrity”? --mistakes happen, but this is not how you use integrity when working with others. I will say that Amy, who answered calls demonstrated professionalism throughout our interactions.

Eric was incredibly knowledgeable and super helpful. He gave us honest solution options for our broken washer. He also gave referrals to other companies for our other household maintenances outside of his scope of expertise. That was super thoughtful and useful for us. We plan to be repeat customers and highly recommend his business!

Office staff was pleasant and prompt to schedule service for next day. Geoffrey was the technician who came to our rescue to fix our LG front load washer. He was pleasant, professional and prompt to diagnose the problem. I received a call 30 minutes prior to inform of his actual arrival time. He showed up right on time. Needed to order the part to fix it and told me it could take up to 5 days. The next day I received a call from the office to schedule repair as they had the part needed. I was scheduled promptly for the next day. I’m very pleased with the service provided. It also has 1 yr. Warranty.

Absolutely the best. Professionalism, customer service, quality of service is always impeccable. I don't wish to business with any other appliance company. Would definitely recommend to all of my family and friends. The name defined speaks for itself.

Our dryer stopped working and we were able to get a same day appointment! Eric was our tech, he was friendly and very knowledgeable. The dryer is in a built in so it was difficult to get out but Eric spent the extra time to get it out and get the job done same day! He was very clean and kind. Thanks again Eric!

Technician was very knowledgeable and professional. He was very pleasant and work such safety and respect. The technician made sure all my questions were answered. As well as my appliance was working before leaving.

The only problem I have was the time. I was given a time slot 8am to 12am, he call and said he was going to be 45 min late. I responded by saying usually time slot that was given is when the person will come within that time slot. He really didn’t like my respond and made comment that wasn’t professional. Dealing with the public you have know what to say and how to say to a customer who seems to be unsatisfied with the service that they are not getting. He was 2 hours behind the time slot that was given. I work and my husband waited there, thinking he would be able to leave for work after he arrived, not knowing it was going to be a 7hours slot, basically all day waiting. He could have went to work that morning and returned home by the time he arrived, which was 2:40pm. I guess we should have been given the evening slot instead of the morning. He loss a whole day of work because of this. Your workers is a person who knows what he doing, however professionalism he have none.

For a company claiming they run on integrity, they sure have none. First time they were scheduled, the guy called to ask a bunch of questions to see if a piece needed to be ordered. I was supposed to get a call when the piece came in - I didn't, so I had to call them. After rescheduling, they pulled a no-call, no-show. I had to call them to figure out what was going on. Then, when they were rescheduled, they pulled another no-call, no-show; but they blamed extemporaneous circumstances for not bothering to call me. Do not work with them.
1/5 stars.