Contractor reviews in Stockbridge, Georgia

My homewarranty company used them as thier provider.
The tech that came out was very professional....
My homewarranty approved to pay for the item but bestway gave a bill for uncovered charged which was more than a new unit out the store and the cost to have an independent person who put it in.them...
I told them I wouldn't use them because they are a rip off...
Bestway is a cheat that Jack's up thier prices..I would shop around before using thrm...

I dealt with Scott from Bestway mechanical and I am absolutely thrilled with him and his service. He was an absolute joy to be around, very respectful, very professional, and most importantly he knew his stuff. He certainly went above and beyond what I expected and I cant say enough good things about him. Bestway certainly exceeded my service call expectations. Highly recommend Bestway to anyone looking for service.

Will is a hard working knowledgeable plumber. He was quick to diagnose the issue and explained everything to me! He is one of the first young men that I have met who is so well trained in plumbing.

I was nervous about the reviews but my warranty company assigned them to my plumbing issue. The initial call to set up an appointment was prompt and friendly. The technician named Bobbi arrived early and was very polite and completed the work without any issues. Bobbi also explained what was wrong with the toilets.

This company is a complete scam. They did not render any service whatsoever. A. Terry looked at the leak and stated that they could not fix, due to it being behind a wooden plank. This is a small issue that any reputable plumber could resolve. No diagnostic or resolution whatsoever. They literally spent 10 minutes at the property—-half that time was them justifying why they could t offer a solution. Waste of time, energy, and money. Don’t use this company.

I wouldn’t recommend this company and it took 2 plumbers to look at the issue and he wasn’t even sure what was causing the issue, he informed me 350 to pull my toilet up to see what’s causing the issue. Then he said my water heater was 6 years old and needed to be replaced, insurance covered the water heater but the company wanted to charge $700 for a modification. Now I’m having to get another company out because my toilets are messing up again and this company just supposedly fixed the toilet in Feb.

Bestway Mechanical responded thru a HSA warranty repair request for clogged and leaking tub drain. Bestway was slow to provide full info to HSA, on a Friday. Late Mon afternoon had full info that repair not covered 'due to faulty installation '. Bestway wanted to replace line w cpvc and charge $800. This is after $100 service call fee. Bestway waited 5 days to follow up, because they were on vacation.
I called a reputable plumber, Mark Griffin, who repaired/replaced line $450.
So, Bestway pretty much doubled a reasonable cost to repair.

This review is more for Terry then the company. He is profession, great at explaining things and seems honest.

Didn’t do 5 stars as the company forgot a part they ordered for my job and I had to follow up after several months. But Terry came and got it all done

I read the reviews given to this company after being told that my HSA insurance had already commissioned them for my plumbing work, Naturally, I was dismayed and frustrated at what seemed to be a company that did lackluster work, had unprofessional employees and sought to undermine insurance to get extra money from their clients. I spoke with Beth on the phone and asked her about the negative reviews and expressed my desire to not go through the issues expressed by many in the comments section. Beth assured me that many more customers are pleased than disheartened by their work and scheduled my plumbing specialist for the following morning ( today). When Trey arrived I was cautious and (sadly) anticipating shenanigan's of some sort but when he began to diagnose the issues, explain to me the faults that created them and then seemingly fix them, I was extremely pleased. Trey explained to me in detail what had caused my issue and even went above and beyond my initial issue to fix my leak above my water heater, adhere my carbon monoxide line properly and coach me on what to buy in the future if these problems ever occur again. I can't speak for anyone who's had a bad experience with Bestway but my experience was prompt, on-time, kind, prepared and went above and beyond. This is a company I am happy to have used today. Trey is a great employee and is extremely knowledgeable and I proudly give them 5 BIG STARS! If you are doubting because of the reviews like I was, speak to Beth and request Trey, he's the man!

Our toilet has a broken flange and needs to be replaced along with part of the pipe. Daniel the service tech decided this was not normal wear and tear and that American Home Shield should not cover it. We called AHS and they said the only reason they were denying our claim is because of Daniel writing on the service report that it was not due to normal wear and tear. I don't know how sitting on a toilet for 32 years, making it loose, and eventually breaking the flange is not normal wear and tear! So they got our $75 service fee for doing nothing and also want us to pay $500 for the repair. No way are we giving them any more money. We will be having a reputable plumber fix this repair. Don't use this dishonest company!

Avoid this company as if it was the plague. Based on other consumers' reviews, it seems like this is company is crooked and unprofessional. HSA warranty deployed a technician from this company on Nov 17. The technician claimed that he would submit a claim to the HSA Warranty of his diagnosis. I followed up on Nov 19 in regards to the status. BestWay Mechnical told me that they had filed the claim and that they were waiting to hear back from the HSA warranty. It is now Nov 26 and I have yet to receive a response or status update from either company. I called this company and no one picked up. I was unable to leave a voicemail as it was full. Frustrated, I contacted HSA warranty and was advised that no claim was filed by this company. It is infuriating that that I have a major home repair issue and neither side is accepting responsibility for the delay. Additionally, based on other consumer reviews, in the event the claim is denied, I will be auditing the claim submitted to see if the denial was done in good faith or if BestWay Mechanical submitted fraudulent claims to intentionally have the claim be denied. I am deeply concerned of collusion due to the fact that HSA warranty is continuously and voluntarily contracting with BestWay Mechanical even though there are numerous complaints.

American Home Shield needs to remove this company as a contractor ASAP. Anthony came to assist with a simple service request (tub not draining in primary bathroom, hot and cold water reverse in second bathroom) After arriving 2 hours late and being VERY rude, he proceeded to cut into my ceiling to check the second bathroom. After (barely) 'checking' he said that he could not fix the problem that day, but could return privately (outside of the AHS policy) for $600. He then 'checked' the draining issue, and stated that he couldn't fix that either as I needed to cut into the walls to replace ALL of my plumbing pipes, and he was unauthorized to cut. Interesting - as he had just CUT INTO MY CEILING. He was in an obvious rush to his next call and spoke to myself and my partner in a terrible manner. I paid a service for absolutely no work, poor treatment, a hole in my ceiling AND was
pitched a $600 repair outside of my contract. I called AHS the same day he left and asked that BestWay be removed as a contractor on my account. This was a terrible experience. STAY AWAY

My home warranty contracted them to replace my water heater , they charged $600.00 to to add pipes that already come with the new water heater. I was grossly overcharged , was no drilling or opening new lines , just replacing the water heater, I have photos to prove everything that I’m stating , this was a complete ripoff. I will be making a complaint with the BBB . Also thanks for nothing American Home Shield. I am a senior citizen on a fixed income I had to take out a loan to pay for this. .

Bestway Mechanical came to my home to repair our bath faucets. Cody the technician barely touched the equipment and made a eyeball diagnosis that the entire faucets needed to be replaced.

Cody than goes back to our home warranty (American Home Shield) and reports a diagnosis that repair was due to customer’s lack of maintenance. Upon receiving the determination, I immediately reached out to Bestway to discuss. I knew this had to be a error of some sort. I spoke to the owner Scott. Who denied that such a diagnosis was submitted even though I verified the diagnosis 2x with two different warranty reps. Instead of Scott following up with warranty company he doubled down with this reply..via text

“I have talked with my tech and the screws are all rounded out and the metal is broken due to over tighting. And that is excessive force. And there are no brand names on faceplate in order to get replacement parts. So we would need to replace whole valve. With the screws being stripped out he cannot take it apart without damaging the trim package and stems. And with no names on faceplate cannot order or find correct parts. And it would be cheaper to replace valve. Evidently when the valve was taken apart before and put back together that's when the damage occurred.”

I than had warranty company send another company for a second opinion. Company came out and actually did work. Replaced a faulty stem and order us new knobs and faucets. Everything covered. Everything working.

I followed up with Scott this morning and informed him of the outcome. I also expressed that either his tech was being lazy or biased. Biased because of the egregiously wrong diagnosis of not maintaining the equipment. Which I couldn’t understand since the tech didn’t even put his hands on anything.

I give a warning..POC beware…something about this whole encounter was off. On top of that, the company exercised no diligence in following up with the warranty company to verify diagnosis submitted nor sent someone else out to review what their technician reported after being invited to do so.

This HVAC provider was assigned through my home warranty. Their first available appointment was 6 days after my unit stopped working. They were able to get my unit working, but it was overall not a great experience. I was asked to rate them for my warranty company and when I rated them "just okay" I began receiving multiple confrontational emails late at night - SUPER CREEPY!

If I could give this company a ZERO I would. They are a company with absolutely no integrity. Their technician, if can call him that, came to fix 3 plumbing problem at our home and wrote up bogus diagnosis so that the home warranty company wouldn’t cover the repairs. For instance they said we flushed our toilet too hard so the flow valve broke. I’m like I’m a grown woman and why would I be angry enough to flush the toilet aggressively when I get done using the bathroom. I really couldn’t believe my ears. In fact I could not believe they were even repeating what he said. Please Do Not Let You Home Warranty Company assign you this vendor. You will be highly disappointed. They are absolutely the worse.

BestWay Mechanical answered a service call and came to the rescue to fix a toilet leak that had been running for days. Per the water company 65 gallons per hour. They replaced the valves in under an hour of arrival and no more leaks.

My home insurance company used this company to come out to my house to inspect my sink and faucet because it just stopped functioning out of the blue. Their technician Anthony came out and I started to explain to him what was going on and before I even got to the real issue, he started telling me it’s not covered and it’s not broken from normal wear and tear. My young daughter who isn’t even a 100 pounds soaking wet was the last person to use the sink and she didn’t do anything forcefully to break it. It just literally stopped working. It’s over 10 years old, from the previous home owner. He had an attitude and was very rude and refusing to let me show him the issue. I was very dissatisfied and disappointed. He was saying just because it stopped working, doesn’t make it wear and tear, it had to be from force. I tried to explain and reason with him but he took a picture and walked out. Very unprofessional, rude, and not helpful at all.

Contract with america home shield.Service person repaired two leaks , he gave accurate diagnosis after other company repair did not work. The service person is respectful and punctual.Great job and we are very satisfied. He also was asked about damaged stopper in 2nd restroom and did a quick adjustment. A toilet tank water too high and he made a quick adjustment here too. Initial repair needed a part and instead of waiting for an ordering part, he drove to home depo to get part to repat sinks. Outstand, A 10.

The best thing this company has going for themselves is the young lady, and older man that answers the phone. The technician I had Cody, does not know what he is doing. He needs more training. Bestway should not even be in business. This company was dispatched out to my house, after I told the young man where the issue was he claimed he fixed it, due to it coming from the sink. I told him he was wrong. He left, I ran the tub and water started pouring from my ceiling. I called him back immediately he had been gone exactly 2 min. He told me I needed to contact American Homeshield and place another service call because he had closed mine out. The company ended up sending him back later that day. Cody drilled a hole in the ceiling and put one in the bedroom trying to find the leak. Then tells me that I have to wait to see if American Homeshield would cover the cost. Well when Cody wrote up his report he put that the leak wasn’t normal wear and tear. I got a second opinion and they said Cody did not know what he was doing. Not only that but it took me 2 days to get another plumber out. Cody never stopped the leak. I was told he could have atleast capped it and he didn’t. The water continued to leak and my carpet in my bedroom got wet, and mildewed. Cody did not do what he was supposed to do. I contacted him numerous times he wouldn’t answer. The company he worked for didn’t know anything. This company is a horrible company with incompetent people. I have a 11 month old baby who had to breathe in that mess. A problem that could have been stopped. Not fixed but stopped. Do not do business with this company, and if Cody shows up close the door and demand someone else!!!

Tanner was my technician and he was great with the estimate he didn’t take long to send the estimate to my home warranty company , he came back and installed my water heater so far so good i recommend him for his professionalism and honesty.