Appliance Repair reviews in Stone Mountain, Georgia

A little pricey but fast service. Personable technician.

A "technician" came out and looked at my refrigerator and stated " You refrigerator is not working because the compressor is not working but I don't replace compressors , have a good day and left. So, I am out of $70.00 and all he did was informed me of something I already knew. When you call businesses like these, you never know what may come to your house as they use independent contractors. After this experience , I am not sure they screen the qualifications of the people they use.

I order a new dishes washer from Lowes and i was quoted 179.00 i belive. By the time the project was finish, it cost and and additional 180 (estimate) plus in needed to hire a plumer because the drain pipes was not install correctly and the dishes washer was not installed correctly. No direct response from the company, answering service answers all calls.....wow! maybe they need to do the work. Not happy!!

Never heard back from them not reliable

Mr.Mark has always been pleasant they are a good repair service.

They came and were diligent in finding out what was wrong with my refrigerator.
I will definitely use them again

Mark was professional and knowledgeable. I appreciate that he was able to repair an old trash compactor that someone else probably would have given up on.

My 35.00 service fee went to 95.00 with in a hour he didn't hang around long enough to make sure it was working properly and it wasn't I am so disappointed don't want to give them another dollar So please make sure whoever service your machine stay around until it finishes a full cycle

Excellent service on three appliances (GE refrigerator and Samsung washer & dryer) at a more than fair price. Also recommended BASS to several family and friends who also had a great experience.

He came out the same day. And fixed both washer and dryer. And at a more than reasonable price. He saved me $600 cause I thought I had to go and buy a new washer and dryer. And did I forget to say fast!?% I'm more than happy about the service I received!!!!

My refrigerator stopped cooling on Sunday night, we didn't notice until Monday afternoon. I searched online Tuesday morning and came across this company. My husband called shortly after they opened. He was given a time frame of 12:00-2:00 as they were fitting us in. There technician arrived around 12:15 and the work was completed within 45 mins. The pricing was very reasonable and the technician was very knowledgeable with many years of experience. Would definitely use this company again as well recommend to others based on this first experience.

Beware. I called and schedule a time for the service guy to come he quoted me 35.00 to look my washer. I admit my wash room is small so he had to pull out the dryer to look my washer, however he did full diagnostic to my washer and at the end of the service he admitted to breaking handle of my dryer but turned around and charged me 15.00 additional dollars because he said that he had to do more than he expected. On top of that the fee to even do the job to 3 year old Washer was a whooping 385.00. That's the price of a fairly new washer. I felt sooo sick by the service I couldn't believe he would Charge me additional 15.00 dollars when it was just suppose to be 35.00 when doing business you don't switch up on the customer after the agreement what if that was my last 35.00 and then knowing you broke my handle to my dryer though yes he did replace 3 days later it's the principal to charge me any extra after breaking my handle. He should have said I normally would charge additional 15.00 but I broke the handle and with that being said I will just replace the handle have a nice day. I just felt a little money hungry. He get 2 stars because he wasn't late he did call even when replacing the handle . I just can't do business with people that switch up on me on price. BTW my washer is running still rough and I notice the sensors are off so when it's in rinse it's actually washing. Maytag eventually said they will help me I can't wait to see what the results is with their diagnostic

I needed a double oven repair and put it off for months due to previous bad experiences with other repair companies. A friend recommended Brown Appliance Sales & Service and I gave them a call. I can't say enough about the promptness and professionalism of this group. I received same day service and the problem was resolved in about half of the time I expected. The repair actually cost me about $80 more than it would had I done it myself. I rarely say this but Mark exceeded my expectations by a mile. Fantastic service, price, responsiveness, and a very nice man to boot.

The repair person from Hawkisville said he couldn't check the refrigerator because it had started back freezing. I told him how it was acting but he NEVER Tried to see what might have caused the problem. I was very upset with him. Plus he made a negative comment because we were wearing a mask. He said I guess I'll put on my mask but God is taking care of me. Wasn't satisfied at ALL. He could have at least tried to find out what might be the problem but he said he had to see 6 more people before 12 cause everyone was having problems with their French door refrigerator.

They are a contractor with my warranty company. The only one out of six contractors I’ve worked with through my warranty that’s been a problem. It’s impossible to get them on the phone. They refused to look at my dryer because they said it wasn’t on the work order. I made the claim on Jan 17 for my washer and dryer, saw them on the 23rd and have not heard from them since. They said they condemned the washer however the warranty company ordered the parts and I haven’t seen anyone to fix the washer nor a phone call to schedule services. It’s been a month now of calling every day and sending messages through their website with no return. Terrible customer service and the tech told me when he came out of the customer doesn’t clean out the appliances or if he doesn’t like them he will refuse to work on paid services. Absolutely would not recommend. 0/10.

Great experience! They resolved the problem quickly and without hassle.