Reviews of local pros in Hilo, Hawaii

Great and honest owner with hard working techs

needed an odd little part and they had it . Real nice and helpful people .

I called and left a message. No return calls . I wanted an estimate to install air conditioning in my home.

Best AC company on the island! These guys are beyond reproach.

Always great quality work, fast response, and really nice technicians. We never hesitate to call.

Great service, knowledgeable techs, and friendly people with perfect products for our Big Island environment.

Above and beyond reproach. A1 customer service and definitely the best AC & Refrigeration company on Big Island.

What a great business from beginning to the end product. These guys are on it! Also, very nice gentlemen! They take a lot of pride in their work. I am a customer for life. Thank you!

These guys were awesome. Reclaimed the refrigerant from an old residential refrigerator so I could repurpose it! They were very professional yet friendly and likeable. Price was nice ESPECIALLY since they came out to our place.

Great response! Dedeicated to getting us up and running when others wouldn’t give us time of the day. Great communication, fair and reasonable, even expedited air freight from mainland. I will continue to use and recommend Hilo Air Conditioning

-Brian K.
Big Island Distributing, Inc

AC went down about 4 weeks ago. Multiple attempts made to get someone on-site to evaluate and repair, after many calls and emails, someone finally came out with the wrong part. According to tech, new part was ordered that day and expected to arrive a few days later to which they would be in to replace it, that was over a week ago. Multiple attempts made again to reach company with no response to call, text or email.

Emphasis is on making sure you are highly satisfied with their work and service..I was! The Fujitsu AC they provided is quiet, efficient, reasonably priced for high quality received and installation was highly professional.

Beware! This company cares more about money and being "right" than actually helping their customers. The absolute lack of communication from the technician to me and my husband was highly frustrating. There were multiple unnecessary times the technician had to come to our home to fix the SAME EXACT problem...with little to no clear communication on what was actually going on with our AC unit and why it wasn't working the way it should. And when, at the end of it all, when we reached out to the owner of this company to get some type of solution before we pay our bill and even having questions of our bill, he basically told us that he's sorry we're not happy with their services, merry Christmas, go somewhere else to get ur AC fixed and oh yeah...here's your bill. I was pissed. All we wanted was to have their tech communicate effectively to us what exactly was going on with our AC unit instead of getting the information from someone miles away in an office and not at our home..seriously the tech was right there and he didn't tell us we needed to replace a part for our AC unit, we had to hear it from their dispatcher who wasn't even there. And the audacity of the owner implying that we were sooo difficult, that we should look elsewhere for our AC problems (which we have no problem doing) and merry Christmas, pay this bill. Instead of actually helping us understand what was the problem and helping us find a better solution for everyone involved. Very unprofessional. I wouldn't recommend this company to anyone. They will waste your time and bill you for every single time they have to come out to your place trying to fix a problem they either created or didn't fix.

We had Hilo Air install our Fujitsu A/C system, consisting of 7 indoor and 2 outdoor units. The shape of our house is unusual so I needed a great deal of guidance about all aspects of the installation. They were prepared to assist with the analysis of the types of units, their proposed locations and the size of the various units, while keeping me in the loop and “tutoring” me regarding the logic behind the analysis. We have also had them install air purifiers as add-on’s subsequently. They even arranged the electrical work (we needed a new 220v circuit)! The service and cost were simply outstanding. Over the years, we have had a number of service calls, all of which have been handled promptly and efficiently at a reasonable cost. I highly recommend their services.

Jose and Kahinu are awesome!

I was worried I was going to need to replace my outdoor condenser unit because it was so rusted out.the fan was clanging making a huge racket.

Jose got things fixed up for me so I can keep going on the same unit for a good while to come.

One thing that I've noticed that others haven't mentioned yet is service after the sale. Our system is a bit long in the tooth at this point - 10+ years old - and it's starting to show signs of wear.

The unit in the master bedroom began leaking profusely indoors due to the high humidity. I called Mitch to ask for advice. He told me what to do to prevent further damage and said that someone would be there tomorrow to fix this.

I was skeptical that they would be able to do this given that it must be high season for them, but they surely did! I am sitting in a cool room right now, thanks to John, Manai and Mitch for their supurb help for us under duress!

I received excellent installation service for my new A/C units from Mitch and his team. The cost was also significantly lower than the estimate I received from another company. I highly recommend Hilo A/C!