All reviews for Pipe Masters

Top notch service 12 out of 10 recommend, the extra credit is for their customer service. Arvin and their techs need a bonus! We had 7 shut off valves that needed to be replaced and are in love with our brand new ones. No leaks so far and best of all they have a 1 year warranty. I work from home doing meetings on the hour and I was not able to be there every step of the way. I was able to coordinate with my building security and their amazing technicians to ensure access to the building and my unit. From what I was able to observe they had everything set up and ready to go before the building shut off the water and went to work right after. I was able to communicate with them via text since I was in meetings all day. Super smoothie transaction, easy to pay online, and I cannot say enough about their customer service. I must have called 10 other places before I found them and none of them provided the same attention to client’s needs. Other places made it sound like it was an inconvenience that I was calling. Pipe Masters right away made me feel like they had my best interest at heart. Please book them for your pluming needs look no further.

Bernard from Pipe Masters exceeded all expectations! He conducted an incredibly thorough inspection of the plumbing in our home, meticulously addressing every detail with expertise and care. His professionalism, knowledge, and attention to detail were truly impressive. Bernard took the time to explain his findings clearly, ensuring we understood the issues and potential solutions. I deeply appreciate his dedication and the time he invested in the inspection. If you're looking for reliable, top-notch plumbing services, I highly recommend Pipe Masters. Thank you, Bernard, for your outstanding work!

Cast iron sewer line was deteriorated on our 50-year old slab-on-grade house. Line kept on clogging every few months. After scoping the line with a camera, found that some of the connecting joints deteriorated so badly that the clamps connecting the joints collapse into the pipe. Pipe Masters developed a couple of repair options and the one we selected was a combination of: (1) using a fiberglass epoxy sleeve in the main line for about 25'; (2) epoxy coating the 2-1/2" branch lines (bathrooms); and (3) installing a new 4" ABS pipe on the outside of the house. Since the mainline traversed through the middle of the house, a pit had to be dug in the slab in one room to uncover the collapsed area, and a trench had to be dug to the outside wall for the new ABS line connection. After uncovering a section of the pipe, found that the bottom of the mainline was deteriorated so badly that the bottom of the pipe actually rotted out completely. Work took approximately 7-days, and we were totally satisfied with the work performed by Pipe Masters. Great communications regarding when workers would be on site, and workers were diligent and very professional.

After a two-month renovation left debris in our drainage pipe, we had repeated backflow issues. Company X came several times to snake the lines, but the problem kept returning.

Frustrated, we called Pipe Masters. They arrived the next day and fixed everything in under two hours—snaking, using a camera, and flushing the system thoroughly. They also identified the real issue: a rusted 60-year-old main pipe with float pieces of rust and jagged edges that catches debris going down to the main. We decided to remediate the pipes with them.

This company runs a smooth operation. Appointments are confirmed by email, technicians arrive on time, and questions are handled right away. They may not be the cheapest, but their professionalism, skill, and efficiency are worth every dollar.

Thank you, Pipe Masters, for a job well done!

Originally I wanted to do a renovation in my apartment but that proved a bit expensive and I required a permit to have a tub to shower conversion. I opted to have my shower/tub repaired from damaged caused by me doing a DIY repair. The tub spout diverter had not been working properly thus I attempted to remove it. Apparently the pipe had corroded enough that a slight counter-clock wise twist caused it to break away from the wall.

I contacted Pipe Master and they attempted to squeeze me into their busy schedule. That didn't work out at first, but we managed to find a date for the repair. Props to Pipe Master for giving me text alerts on when they dispatched the plumber. They also gave me a live status update on the plumber's progress to my home.

Once the plumbers arrived at my home, they went straight to work. I had no issues with them doing their work. Heck, I had more issues with management turning on/off the water. Their plumbers did work within the specified time given to me by Pipe Masters. In addition, they did 1st time quality work. They did a great job changing out the shower valve and putting in new pipe for the tub spout. There were no leaks when the manager brought the water back online.

Not much else to say. I appreciate their rep Irvin for helping me schedule my repair, help me with my quote, do my payment, and answered any questions I had.

I will hire this company again whenever I have another plumbing issue.

Pipe Masters is a 10/10. Their communication is immediate and attentive, they return calls promptly. They are ready for last minute emergencies. They are all personable and professional. This is the best plumbing company I have dealt with on the Island and will continue using them exclusively.

I only give 2 stars because they were here fast for an after hours emergency issue. When I called I made it clear that we had an issue with 2 toilets and they quoted around $600 for both toilets + the emergency/after hours fee but then charged almost $900 and said that both toilets were fixed and able to use before leaving. This turned out not true as only 1 toilet was fixed, the second toilet was never even touched. $900.00 ? Seriously ? This is highway robbery. This company may show up fast but be ready to empty your bank account ! We have another issue we need a plumber for but there is no money tree out back therefore will Not be calling Pipe Masters back for anything.

My shower head in my master bathroom was leaking. I knew the shower valve stem needed a replacement washer. I was busy at work and told my wife to contact a plumber. We contacted Pipe masters. They scheduled us for the very same day. A technician came by and told my wife he could not shut off our main valve so he could do nothing for us. He also told my wife we would have to schedule a shutdown with the Board of Water and replace the main valve. He also said the shower stems were obsolete and that we would need to tear apart our shower wall and replace the entire shower body. My shower has 16" x 16" custom stone tile. My wife called me just before he left. I spoke with him and told him I just had the water off a month ago for some other repairs. He said he wanted to do a good job and won't touch our work. He then billed us $174.00 for doing nothing. He said will get 50% back if we approve and performed the work that he proposed. He estimated it would cost at least $1000 possibly more including the shower tile repair.
The next day I shut off the water, pulled out the stem, went to Ferguson Plumbing Supply, and bought 2 washers. I had the work completed in one hour for less than $10.
PIPE MASTERS IS A CON if you don't know anything about plumbing. They hustle the uninformed.