Appliance Repair reviews in Kaneohe, Hawaii

Donald was on schedule. He called before arriving. He checked out my preheat of my range oven and confirmed it was in good shape after doing tests. He was very helpful.

He's a gem, very knowledgeable and provide helpful answers to my many questions.

Excellent service - explained and showed what was happening with the refrigerator that caused the issue.
Very knowledgeable in what repair was needed

Cornelius is a great repairman. Very professional and confident.
He did a perfect job from diagnosis to repair in a very efficiently!

Service technician, Taylor a relatively newer technician was assigned to repair (the third repair call) our microwave at a time when technician Richard was on site to repair our range. Richard needed a part which fortunately Taylor had on his truck. With the part available via technicians' action, Richard was able to repair the range in short order. He then assisted Taylor with the microwave repair for which parts had been ordered, shipped and received. The repair of our over the range microwave was an onerous task had Taylor been working alone. The cooperation and coordination between Taylor and Richard was great to see
with, after some time, a successful repair. Great job by two technicians we trust! Our Sears Protect Plan cannot be beat!

He said that he fixed the problem , but there are more things wrong with the refrigerator. The side tray is still filling up with water. The freezer is difficult to open! The ice dispenser is leaking water! This problem was noted previously!!

Norman did a great job! Thank you!

Cornelius service my
microwave. He explained what will take place with my service contract for my micro. I appreciated his time.

The Sears home warranty is a trap.

After weeks to get an initial appointment the technician found parts needed to be ordered. They arrived in a week.

Second appointment: technician ghosted. Sears rescheduled for 3 weeks later.

Third appointment: cancelled day of about 30 min into the window. And rescheduled for FIVE WEEKS later?!

Good luck trying to talk to someone, you will be drowned in automated phone menu’s and virtual assistants only to finally get a call center that basically says they’re sorry and cannot provide any help or recourse.

Shout out to Ryan, he came over to my hose and did a diagnosis and ordered the correct parts for my washer. He later came back to install the parts perfectly. He’s a professional, courteous and very polite, he represents Sears so well! Thanks Ryan

We were very impressed with Lance, Sears Appliance Repair's technician, who performed maintenance on our Kenmore range. He was polite, professional, and knowledgeable. He was a good listener and provided valuable answers to our many questions.

Excellent service technician was very friendly, very knowledgeable and fast he replaced the ice maker and light switch in about 30 minutes and checked my other refrigerator he was very good. Mahalo

I had a scheduled for September 2024 and my part came in. My appointment kept getting pushed forward due to unavailable technicians. Chad came today 1/16/25 and put the part in within 15 minutes. He was very efficient and finally I can wash clothes without having to use a chopstick to push the part in to make my machine work.

My tech, Cornelius was prompt, communicative and efficient. Terrible not having a working appliance but he came back the 2nd time with the correct part and it is all good. Saved me from buying a new dryer and the junkyard having another appliance. Thank you.

I appreciated the service I received from Norman today
Waited 3 years with previous techs not able to fix my refrigerator saying that someone from Sears will be in contact with me, no calls, no shows for appointments or appointments cancelled without any follow up or reasons , I have been so frustrated & really contemplating renewing my contract each year.m
I’m hopeful this time the results with my leaking refrigerator will be good and he hopefully fixed the problem
Since he left, my refrigerator has not been leaking
A big Mahalo Norman for being such a blessing to our ‘Ohana

He was excellent on time! We have to complain about appointments service that you guys cancel 4 times during Oct-Dec. unexceptionable business service. We had to take a day off so many times. I had to complain and called lots of time yesterday to make it happened. It shouldn’t be this way at all! Same thing with Our washing machine too. You can check the record. No matter what machine is getting old or what not, still promise is promise and you guys as professional company should do the right service. Thank you for your time
Sincerely Ching’s family

Norman was great! Knowledgeable, respectful and friendly!

I am grateful for Junny, your technician. He did a thorough and professional job on our refrigerator. And he was very informative and pleasant. He deserves all 5 stars and more!

Norman was very patient in determining a long on-going issue with my less than 3 yr old refrigerator. He is knowledgeable in his field or work. He also made it easy to understand what the issues are and what the possible fixes would likely be. Appreciate great service technicians like him.

Norman was very efficient and considerate. I wish that the service texted updates on arrival. Using email is very inefficient.

Cornelius was very knowledgeable, profesaional, detail oriented, and gave very quick service for our washer.