HVAC reviews across the US

Poor customer service. Poor communication. Over priced.
They include a chimney cleaning with the install. I don't believe this was ever completed as I was never present for the cleaning and neither was the GC. But they insisted it was. They charged me for a janky very low quality screen that was installed crooked and all hardware visible. I asked for it to be replaced for one that fit correctly or at the minimum have it installed correctly. They refused to acknowledge that it didn't fit correctly. I did remove the chain screen and return to them for a credit. I chose to have the cannon ball's instead of the imitation wood look. The black was to dark and asked if I could exchange for a grey the answer was no. Even at an offer to pay for a new set of grey cannon balls I was told it takes to long to order. But I did get an offer "to paint the balls". Not sure why this was a better option than just ordering new balls. I wanted to make sure the unit worked correctly before I paid the balance of the order. The gas line access was not completely installed when the unit was installed.
They contacted my General Contractor that they were going to turn me over to collections for failure to pay. That communication was never given to me by Goodrich. Granted my GC did not do his job with working and communicating with Goodrich, the company he suggested to use.
Goodrich never came back out to do the final set up and prep of the unit once the gas was accessible to the unit. I would not recommend this company,

Ty came out and fixed our Valor fireplace. Communication was great, he was professional and efficient in troubleshooting the issue. They were very transparent about pricing and it never felt like we were being overcharged.

The team from Goodrich (Nick, Greg and Dave) did a fantastic job. They were thorough, friendly and professional. I can highly recommend them.

Company quoted me $2,200 for a firebox modification. Another company knocked out the same request in an hour for $300. Don’t try to take advantage of people, it only hurts your business.

I am absolutely frustrated and disappointed in this business. I reached out for a quote over a week ago and was told multiple times that the quote was coming by the end of the day...IT NEVER CAME. I am a real estate agent so time is always of the essence with these things - however, we had a week and a half to meet the deadline and unfortunately, they blew through nearly the entire thing. Now I am scrambling to find another contractor because they never sent the quote.
I do not recommend this business to anyone.

Tyler was excellent, knowledgeable and friendly. He worked quickly and efficiently while being polite and conversant.
My gas fireplace is running like a charm and looks beautiful.

Very happy, Tyler did a great job and answered all our chimney questions.

Very nice and professional company. They took the time to do it right on a complex job.

Goodrich has provided us with reliable and quality chimney and fireplace service for many years. Tyler did an excellent job today both with a thorough cleaning and assessing the seal on the chimney pipe at the chase roof.

Very efficient and thorough completing a difficult messy job. Cleaned up everything extremely well. A pleasant team to have at my home.

Goodrich performed a fireplace inspection when our starter went out; they left the fireplace inoperable and said they’d provide a quote for repair and a quote for replacement. I’ve made six follow up phone calls and still received nothing. Terrible service.

We had some chimney work and new exhaust cover built on our rental and they did an amazing job. Next, we had our chimney cap replaced on our primary home and it was crooked and looked unfinished. We complained and they came out and replaced it with no argument. Really appreciate that. Must of had the low effort crew that day. I would just request the talented crew and you should be in a great hands!

On time , very pleasant, very knowledgeable, ez to talk with and answer all my questions. And to make recommendations. I’m glad I researched and spoke with Vermont Castings, to re-discovered that Goodrich, had moved to a new larger location!!
I have already made my appointments for spring servicing for all of my rentals and my home.
Keep up the Great Service Goodrich Family!!

I contacted Goodrich Chimney to get quotes for a wood burning insert. They were friendly and prompt in scheduling the visit to measure my fireplace. But then things went downhill. It took a few days longer than they said to get the estimate, but the estimate was for a unit we didn't discuss. I asked for an estimate with the correct unit, and it took 10 days to get a new estimate despite calling a couple times asking for it. In the meantime, I had received two other estimates and had made my decision. I was disappointed in the lack of communication and how long it took to get a correct estimate.

Goodrich Chimney Services did a great job for us. We had a complicated installation, and they absolutely crushed it. We couldn't be happier with their installation crew and the office made everything easy for us. We highly recommend them and would use them again.

Goodrich installed my woodstove insert in 2019 and I have had them service it as needed. They work very efficiently and clean up well from any work. They are very punctual even when given a window of time knowing that anything can happen on other jobs before my time slot.

Tyler did an excellent job in diagnosing and recommending solutions to our nearly 40 year old gas fireplace!! Thank you Tyler.

Technician was on time and did a great, quick job. He was very friendly and had some good suggestions for controlling the unit.

This is round three for us (2 other companies before this) of exploring putting a fireplace insert in our 1980s fireplace and surround. I appreciate that Chris Arrived on time and communicated very clearly what would and would not work in our home, and what would be the most cost-effective but still look great. Very professional.

Service was great, and Tyler, the techniciam was extremely knowledgeable and friendly. I will use them annually now to clean my fireplace. :-)

Great company. Kyle was extremely pleasant while he was out my house and very knowledgeable. I highly recommend this company for all your fireplace and chimney needs!