HVAC reviews across the US

Called in the morning to set up appointment, Jenny was very helpful and set one up for me between 12-6. Got call about 30 min later if i wanted one early between 10-12pm. Tech was out there set up and ready to go in no time. Great job on duct cleaning and great price. Definitely will use when needed again. Thank you.

I found Universal Air and Heat to be exceptional, for price and actual performance of installation. I might add, during the COVID-19 Pandemic when everything business, is not easy, or typical — Universal was exceptional.

There salesman Paul Perez came to my house the day I called (Saturday) to see my situation and estimate what will be necessary to restore Air Conditioning and Heat...referred to as a Split System. I was able to comfortably negotiate what was needed to give me a New Lasting System...with a ten year warranty.

With the holiday weekend and that Monday thrown-in, they assured me immediate installation on the following Tuesday. Personally I didn’t think they could possibly keep that schedule...as they were swamped with calls and a work-load already for the next couple of weeks.

Yet on that 4 o’clock day, the installation crew showed up to give me air conditioning. The two person crew consisted of very talented, extremely knowledgeable technicians, Janet and Marcy. They were upbeat, had all the necessary equipment, (i.e. air conditioner, heating unit assembly, with all attachments) a load of stuff from there truck that was needed to complete this huge very necessary, major installation. After 4-plus hours they completely had my Air Conditioner and Heater working beautifully...checking all elements off a very detailed (long list) of procedures. It’s now several days later and I couldn’t be more impressed, or happy with the equipment, brand, and installation by there knowledgeable Crew. I highly recommend Universal Air & Heat. Thank you so much Janet & Marcy for very fine work!!

Terrible! Had a time slot of 2-5 today, called at 6 pm, said they would be here in 15 min, called back in 45 minutes to be told they weren’t coming and that I had to reschedule! Nobody bothered to keep me updated on the status of their arrival, nor that they wouldn’t be coming today! Waited around all day for nothing. Poor customer service! Would not recommend

Update they contacted me and offered a discount and second chance. They are coming today so I hope it turns out well!

Stay away from this company! They did not come to my house for the second time!

From when I had them install my new A/c unit over 3 years ago, I was happy to receive a call checking in on my unit and offering an amazing annual contract deal. I didnt hesitate to jump on it and received my first service call a couple weeks back. I am now waiting to see if I will receive another call in 6 mths. The guys that came were very thorough and professional. They did an amazing job and explained a lot. Thank you

Simon was very responsive to our request to have our AC ducts cleaned and coated with protective spray. The cost was very reasonable and the work was done quickly. He recommended installing a light inside my AC to prevent mold, which I appreciated. I would definitely recommend this company.

My family and I have used Universal Air and Heat for many years. They are now Universal/Airpro, and the quality and professional service differ significantly. I will omit the granular details of my bad experience for simplicity and time. This includes not honoring a one-year $249.00 preventative service maintenance contract signed in January of 2023, outrageous price quotes for basic maintenance services, discourtesy, unprofessional management, and deceitful tactics.
If you are a current Universal Air customer, this is not the same ethical company you are accustomed to. And if you are looking for a new AC service company, I suggest you continue your search.

Universal Air has been a very reliable company that I have used over the past five years. I find their prices on new AC units to be reasonable and their technicians to be knowledgeable and friendly. I recently had a repair on a newer unit completed in a timely manner. On the occasion that there was any disagreement, I was always able to work things out with management.

Our journey with Universal Air & Heat began in June. We had a couple sent to the house to replace our A/C unit and several air ducts. After several days of work, we remained without cool air coming from our vents so a supervisor was called in. He made two visits to the house and improved the system a bit. However, we were still seeing our system struggle with the heat. We accepted this as just a part of the FL heat. Fast forward a month and our inspection was finally scheduled with the city. Unfortunately, the initial inspection failed. Universal Air and Heat rose to the occasion and scheduled a tech to come out and correct the issued identified. This marked the moment my opinion of this company pulled a 180. Sullivan appeared at our property with a list of items to address. This individual personified professionalism, efficiency, thoroughness, caring, respect, knowledge and a genuine care for the customer and the job at hand. He spent many hours correcting prior issues, bringing the entire system up to code and greatly increased the air flow and overall efficiency of our system. Sullivan was a God send in a situation that first appeared to have no end or resolution in sight. One person can make a difference, can change perception. What once was doubt, concern and lack of faith in a company to deliver on expectations was erased and replaced with confidence that this company would hold true to expectation. Our entire house is now cool and comfortable. Our system passed inspection and all rooms are perfectly cooled. Sullivan has made me a believer that people still care, that companies appreciate their customers and that yes, one person can truly make a difference. Thank you Sullivan for taking the time to do the job right, for your hard work and dedication. You exemplify customer service, work ethic and a commitment to doing things right with a smile. This man deserves a hard earned raise! Hats off to you Sullivan, thank you for turning a nightmare into a dream. Sullivan, know YOU ARE APPRECIATED!

I called for a service, customer service was very friendly, they were able to schedule me an appointment for the same day. The technician was very professional and know your job... was able to fix the A/C right away.
I would be happy to recommend them. Great people!!!! Awesome service and very professional personnel. Also, very reasonable prices. Thanks for make me happy,

I rarely write any reviews about any companies but this situation of gouging is so extreme that I think people should be made aware of this company .
Outraged that I paid $3400 less than 2 years ago for a brand new Rheem AC complete unit and also paid for a service maintenance contract this past year for $195 . Company has serviced the system a couple times since initial install . Unit had an issue with not cooling this past week and I called the company to come . I was told the manufacturer warranty which is supposed to be 10 years for parts only covers the major components .
I waited 4 hours for technician to arrive which was 1 hour beyond the 3 hour window they made me wait . Technician Paul also told me that service maintenance contract does not cover any parts . He found that the faulty part was a capacitor which turns on the compressor located on the main outside unit . He gave me a part price of $309 and it took 5 minutes to install .
I was heading out of town so had to make decision on the spot . I opted to move forward trusting what the technician was telling me . They gave me a 15% discount for the part due to my service contract . Part that be installed looks like a used one that he had in his parts truck as it had no box and no new label on it but compressor starting working when he connected the 2 wires . I was able to research this capacitor later that evening when I got to my destination and was horrified to find the same part online for $15.95 from a HVAC part warehouse . I cannot believe a company would be so dishonest and charge me, a loyal customer, $262 for a $15.95 part given the fact that I spent $3400 for a new AC system and $195 for a service contract . This part should have been covered as a courtesy or at best a reasonable amount . I will pursue this matter further and emailed the company but have not heard back of course . Just a heads up to stay clear of this company that resorts to such gouging placing profit over doing the right thing for their loyal customers .

Amazing service! Called and they sent out a tech right away Robert Hague came over on time and was very nice ! He went up on the roof and came back down and explained to my mom and I what the issue was and had exactly what he needed to repair . Repairs were quick and now cool air is flowing out of our AC again! Great and affordable service ! Will definitely reach back out to this company in the future if needed. Thank you !

Outstanding service! After a nice outing for mom,we returned that evening and opened the door to her very hot house. Called her A/C service "Universal Air..." . received friendly warm & concerned responses from the receptionist. Was told rep./tech. would be out early morn. Nice Surprise, tech Mike called & arrived 1/2 HR. earlier than expected. After Greetings & introductions and a few quick A/C questions he went right to work. Short time later, work completed & A/C working, house cooling, customer very happy. Mike took the time to explain the problem, what he did and to answer our questions. Extremely satisfied&pleased with this company's service and the people representing them we interacted with in her hour of need. Thanks "Universal/Air..." ! Great choice mom. The Angelica Family

Overall, we are very pleased with the installation of our new A/C with Universal Air. The only complaint we have is with regard to their scheduling and time management. Apparently, the company only provides information to their field staff one call at a time, which becomes available to the employee ONLY when they've completed their previous/current service call. This lack of appropriate planning resulted in the supply house being closed by the time our technician received our follow-up service call, resulting in the need for a second day of scheduling another appointment. We found their staff to be quite considerate and very professional.

I contacted this company to perform routine maintenance on our AC unit system. The tech came here said he didn’t have the items he needed to perform the cleaning. He was here for about 15 to 20 minutes. The only thing he did was use his ladder. He stated because he didn’t have such tools he would return the next day. I paid him the 100 dollars as stated in the AD. The next day he didn’t show up, didn’t call and the call center rep said she would reschedule him. Well he never showed up and he didn’t mind taking my money. Use another company because this one is unreliable.

I am happy with the new A/C unit installed in my home. The two guys were friendly and hard working and they did what they had to do. No small talk, no explaining anything. I would have liked a little more conversation explaining the new unit. I know they do it every day and they may not be thinking about it. But for us customers, it is the first experience with each company.

I have no real complaints except two suggestions. Before installing the new unit inside, it would have been nice the area was dusted and cleaned. The new unit was placed basically above all the dust and debris from the old unit without really cleaning the area.

The crew arrived at 11 am and left after 4 PM. I would have liked an earlier start and finish.

This is one of the best companies I’ve ever used. When my A/C first died they gave me the best price on a new one. They kept me informed every step of the way. Friendly, respectful technicians throughout the process. Servicing is just as good. On time a md friendly and thorough. In a time where there is fraud and sub standard work out there it is refreshing to have an honest and fair company. Recommended 100%.

Josh came to clean the ducts for 3 condos and we ended changing on of the A/C. He took his time to explain everything to us find the best option for each situation. He did a great job at very competitive prices. And he did it quickly because we were going away. I would give him more stars if possible. Thanks for the great service!

Worst company ever. My mom is elderly and was stood up several times for a repair appointment. Now is day 5 without a/c . if you want to melt in Florida’s heat, this is the most horrible company to call when your air breaks. Now to install a new unit, boy are they quick to take your money - stay away.

Universal installed a 3 1/2 ton unit in my condo in August 2019. I have a five year service agreement with them, that covers service calls. Less than a year after installation. My fan motor outside was not turning. The technician came out and the part was covered under the warranty, it was a $700 fan motor. After 45 minutes, a new motor was installed and I was presented with a bill for over $700 for labor, I unhappily paid this bill. The next issue I had was when I had my pan overflow for blockage, they came out and wanted $289 to vacuum out the line with a shop vac. The next issue I had was the technician that came out at that time told me I had mold inside my unit and that I needed a UV light in there, which they sell for $300 . Believing him, I paid for that installation also. When the technician came out to install the light, he told me it was not mold, it was just a shadow . The only technicians that have worked on this unit have been from Universal . So Wednesday I came home and I hear dripping and my garage floor is wet. Thinking it’s my overflow again I open the closet door and I see the water is pouring out of the bottom of the unit, the pipe going into the unit is swinging free. When I look at the pipe it looks like it was taped to the pipe inside the unit. I call universal starting Thursday morning, and said I needed a technician and the attendant said it’s a $99 service call and diagnostic . I said I have a contract that covers a service calls and the pipe is swinging free, there’s not too much diagnostic needed . A request for a manager was ignored although the attendant on the phone supposedly went and talk to one and the last word I got was that somebody would be here at 3:30 on Saturday afternoon. The only thing I said I was not paying was the service charge yet I called today to ask for an expected time, and I was told that the manager, either Dan or Mercedes, canceled the call because I wasn’t going to pay. Disconnection is clearly a failure on their part, there’s no coupling there’s no fitting inside the HVAC unit the only thing that you can see on it is that white water tape. So this point they are not coming and now I go the weekend without it , I told the technician to have the manager relisten to the recording of the call since they say all calls are recorded. At this point all I can say is stay away from this company because they don’t back up their claims and I feel like they sold me a lemon unit to begin with.

To my knowledge, this is not the same Universal heating and air. It was bought out by a different company when you call them it’s just an answering service that answering services and emails different departments based on what you want. I wanted the unit serviced the air conditioning vents cleaned and to purchase my custom air conditioning filters like I always have before from them, that means the answering service emails three different departments who all have to call you back when they call you back they call from numbers that come up as scam. It doesn’t say universal heating and air conditioning. It doesn’t even say any type of air conditioning company you were kept waiting by the phone for hours upon hours for all three companies to call you back and schedule your services the department that orders. The filters was the first one to call me back. I made the mistake of ordering and purchasing my filters over the phone. It’s been months I have not received them and they will not call me back and let me know what’s happening and they will not refund my money. This is the most unprofessional and businesslike company I have ever done business with run, run very fast and find someone else who is more professional.

Universal Air and Heat replaced my 5ton AC recently. It was a great experience from sales estimate to install. Richard came over to give us the estimate. He was informative and professional. He gave us a price that was by far the best in town, and I got 5 different estimates. During the install the guys were friendly and worked neatly. They answered all my questions. They even hooked up my ecobee Thermostat and showed me how to work it. There was even a follow up call the next day ensuring my satisfaction. I am definitely happy with their service and value.