HVAC reviews across the US

Terrible!!!!!!!! Bad experience for many years and really feel I need to share my bad experience now - do not be the next victim and stay away from this company! 1) One unit - they did not install the heat element which we paid for. They say sorry after 2 years after we found out!! 2) another Unit they installed 3 years ago, the compressor fan motor went bad. They charged $948 labor only to replace the fan motor. It is crazy. Did not let them do it. After paid the technician service fee, he took the power disconnect with him. Another company could not find the disconnect to connect the power to do the replacement!!! What a company!! with these low quality people.

Be careful this is a terrible company, they steal your money without any scruples. I called them to find out about their service plans stating clearly that I needed maintenance and that I had not done it for three years since I bought the air conditioner from them. We talk about a cleaning and tune up to avoid future problems. Everything very clear until there. The person who attended me named Mercedes very kind at the beginning offered me a service of $ 149.00 that supposedly would cover my need. On the day of the appointment, the technician named Paul came, took out a cover, took a photo and told me that he had to come back another day because he had to clean the machine and that would cost me $ 690.00. With amazement I asked him about the tune up and everything "offered" and he told me that was the tune up, that is, to come open a lid and look, it did not take even five minutes. When I told him that was not what was offered, I asked him to communicate with the salesperson Mercedes, when I spoke with she I told her that it was not what I requested her when we talked also I was not comfortable with the service and asked her to return my money, She told me that she had not forced me to take the service and she would only return $ 100 and the remaining 49 were for the technician's visit. Of course I was not going to accept that and I told him so, it was when she yelled at me that she would not return anything because I signed a contract, which I never saw, nor signed nor she sent it to me by email as we had agreed, cutting me off the phone until for two times. A few minutes later I received a call from a person who identified herself as a manager named Marlene who in summary she did not acknowledge the rude attitude of her salesperson when hanging up the phone and also did not apologize for the lack of clarity explaining her services and only offered to return the $ 100 because according to her information the technician had flushed the lines, which was a lie since the technician did nothing more than take a picture. She told me to wait on the line and then, one more time, without apologizing for her bad information she had, she told me that his company's policy charge $ 49 for the technician visit and, again, she told me that would return only $ 100. After that she told me that she had another call and hanged out the phone. All this is nothing more than a scam, bad service, bad attention and they make you feel guilty because they tell you "you accepted", "or you gave me your credit card I did not force you". As I said at the beginning, be very careful with this company, The whole deal is based on getting your money out of you for a service they never gave me. If that was done to me, I was their client since 2018, how will it be to a person who calls for the first time.

Had them install an air-conditioning unit in my new home last year. We had some electrical problems so we were unable to use it until now. The unit has no refrigerant in it and the blower had a problem. I called them to come fix it and they told me that they no longer worked with York air conditioners. I called York for my warranty and they told me they can't help because it was an installation issue. Universal Air and Heat have left me completely out to dry and have been extremely unhelpful. I paid full price for an air conditioning system and have been cooking in the hot summer heat despite it. They have been no show multiple times they were supposed to come my house to figure it out as well. Do not recommend.

They installed 2 units at my house, very good deal. And only had to return one time because of freon leak on the smaller unit. Couple years goes by and the cooling fan on the larger unit goes bad. Called them to find out unit is still under parts warranty, but they will charge for labor. I said come out and see if I am correct. The fan motor was the problem. They said it would be $495 to put in new motor. I thought it sounded high, but I did not know how long the job would take. They came out again in a couple hours and replaced the motor took less than one hour. I paid $200 deposit and $295 after motor was replaced. I checked later to find that the motor was on Amazon for $300. I figure they just charged me for the motor and labor and called it labor only. Who ever heard of $495 for 1 hour labor rate. So really they did not honor the parts warranty. Don't call them for service work under parts warranty, because you will be way over charged. Make sure if you do to ask their labor rate by the hour first.

Reply to their reason. They really stretched to try and get the cost to match the $ 495.00 charged. I wonder why they did not charge time for lunch also. If you give them the $30 per hour that was on the high side. They spent 7 hours max doing all he claims they did. That is $210.00 subtract that from $495.00 and you have $285.00 still left. That just proves my point they charged for the motor that was under warranty. This guy in my opinion, is shady. They give you the best deal on installing new equipment to get your business, then rip you off when you need repair. Best to get quotes from others first.

Time has passed since my review. Now they are trying to get my review removed saying I was not even a customer. They hope I do not have the proof. But I kept the proof and the company that was to remove my review did not.
More time goes by and they tried again to get it removed. This time I called the company that removes reviews and told them I do not want to go through this every 6 months. So they made a note of it and my review is still up and running.

Universal Air and heat is in my opinion the worst. Now I had another problem with the large unit they installed. Called a local guy out and he showed me how they installed a part wrong that caused my unit to freeze up.
That guy fixed it and it has been running fine since. Stay away from them if you can unless you enjoy being taken. Will post more if they continue to try and remove my valid review. You have the right to know the truth from a valid customer.

I just moved to a new home and have had several service people in my home over a short period of time. The level of service I received from Steve something that is rare these days. Not only did he do an excellent job cleaning the vents, he was helpful with information on the A/C. He kind, courteous and very knowledgeable. I will not hesitate to call this company again or recommend them to anyone. A+.

I know there's a lot of A/C companies out there and I read tons of reviews when I needed my Air replaced. Got five estimates and Universal was one of the lowest. The extra services they offered with the purchase helped me choose them. Some of their reviews weren't exactly the greatest. I pointed this out to the salesman but told him I would give them a chance. While their techs weren't the most punctual, they really knew their stuff. To me that's what's most important! They did a great job and got it done in a day. With the follow-up checks my new Rheem system works Great! They did right by me so I can honestly recommend them.

Service with this company has been terrible so far. To begin with, the price on the ad is misleading. My mom was charged full price even though the contract states they collect 50% up front and the 50% after install. On Friday, one technician showed up for install, apparently his partner called out. We tried calling the company so they could send more help for the technician but no one ever answered the phone. We called 2 numbers we have. Their recording on the phone and ad/company claim they provide service 24hrs a day 7 days a week yet getting someone on the phone is nearly impossible. The install was supposed to continue Saturday and it was a no call no show. Eventually someone called after we sent an email claiming the technician quit. This would be understandable if someone called to let us know but instead had us waiting all day without being able to get a hold of anyone on the phone. They finally arrived today (Monday) 2 technicians including the guy that “quit” claiming he never quit. They are currently working, but at this point I am not hopeful that further service will be provided to us when needed. Should things change, I will update my review. A real company should be easy to contact and not chased around. We’ve now been waiting for a manager to call us since Saturday.

I've been calling upon their services for the past 7+ years and they are always reliable and provide excellent service. I do find some technicians are more knowledgeable in certain areas than others, but if I ever have doubts the company addresses the concerns quickly, and has no problem sending another expert out to collaborate and get the work done. Recently we've had the pleasure of Robert fixing our air conditioner and replacing the contacter. He was detailed and professional and took the time to explain, as I like to keep detailed notes on the maintenance in our home. Thank you!

FOUR appointments and they didn’t show up. On the first time, they did call and asked if they could reschedule. The other times, no call no show. Four times I made changes to my schedule at work to make sure I was available for them. I’ve Never experienced such poor customer service. I have no complaints with the people who answered the phones; they were always cordial and apologetic but they kept promising that it wouldn’t happen again. The last time I made an appointment I spoke to a supervisor and gave him the details of my experience. I explained to him that I was more interested in giving the company an opportunity to rectify the situation than to just file a complaint or come on this platform. He explained that the person who was working on scheduling was making numerous mistakes which prevented the technicians from even knowing I had an appointment. He said this scheduler got fired and promised it would never happen again. And of course it did. No call , no show; nothing. This company was recommended by family and I personally have seen the work they”ve done in their home. It’s unfortunate that they’re not consistent.

I usually research companies thoroughly before I use them but I was in such a rush that I just saw this company and decided to book an appointment. I know that everyone has their individual experiences so here is mine. From start to finish everyone I encountered was professional. I made an appointment online and got a quick response via email. Set up my appointment and was told that they would be able to come between 1:30 pm and 6:00 pm. The technician, Anthony, called me 30 minutes before the appointment time frame and he was on time for 1:30 pm which was great! He was very professional and did his job which was very to the point and not drawn out which I appreciate because some workers do take their precious time. He was never pushy and did exactly what we needed him to do which was clean our air ducts/vents. Thank you for your prompt service Anthony and Natalie!

Great response and communication. The original tech (Ray) followed up after my new AC unit was installed even though he wasn't part of the installation team. He checked to see if we were satisfied and also to answer several questions I had. Extremely professional! Installation team were also professional and did a great job. This company was recommended by a family member who was similarly satisfied. I will recommend Universal to anyone who asks.

My AC went out at 2 am and I called for an appointment before 10 am. Danny put me on the schedule and got a tech out to my home by 11:30. Mike is an excellent technician and showed up early in my 11 - 2pm appointment window. I had cold air before noon.

I have been a Universal Air and Heat loyal customer for many years because they are reliable, professional and offer highly competitive, fair pricing. I purchased my AC system from them many years ago, and they offered the best price by more than $500 than any other company on a comparable 2 ton 16 SEER Rheem unit.

I love these guys, and have been recommending them to friends and family. for many years. They exceed my expectations EVERY TIME.

I have used this company with Biannual for two years now and have always had a fabulous experience. The service professional Robert especially has gone above and beyond to exceed my service expectations. He is very professional, knowledgeable, courteous, neat and clean.

Also, used them for an AC repair, had them install a new condenser unit and then had them come out quickly.

Every person we have had contact with has been pleasant and professional. They have always been on time and done quality work. We would definitely recommend them and will continue to use them as needed in the future.”

Universal was a great experience from making the appointment to emailing the receipt. I had the $49 tune-up. The technician, Robert, was very professional and seemed to know his onions about my system. He recommended some options, but there was no hard sell. Also, they called to confirm, called 30 minutes before, and arrived on time. When I do need service, they will be the ones I call because of the experience I had with this tune-up. Highly recommend.

Pico was SUPER FRIENDLY and amazingggg. If you need a quick and patient person. Ask for Pico de Gallo!!!

I have been using Universal Air and Heat for some time now. They've installed a brand new unit as well as serviced the other unit. Both jobs have been completed professionally and quotes have been competitive and transparent. When the newly installed unit had an issue they came over the next day to take care of it at no additional cost - big plus for standing behind their work. There's room for improvement in their appointment time window range, and having the technician actually call around 30 minutes prior. In summary, good AC company, I would recommend them.

They fit me in the same day I called with no heat. Where very professional and explained everything. Fixed everything and where a great price.

This was the best experience with a company by far. I called in the late morning because our air wasn't staying cool. Mark answered and said they would definitely be able to get to my house within 24 hours. He called back an hour later and said a technician was on his way.

He recharged, put fluid in the system and I had cool air coming out all in about thirty minutes.

You can't beat the customer service of a small business. I would recommend this company to anyone in the Grand Rapids area.

Great experience with this family owned local business. Owner was great to deal with. Knowledgeable techs and installers.

Juan and Drake did excellent in installing a new furnace and thermostat for my boyfriend and I. Service was quick and efficient!! We are very pleased. Highly recommend!

Noah and Jake showed up on time, very quick assessment, and got my heating system running again.