HVAC reviews across the US

Eric and Dan were amazing. They arrived on time, were friendly, informative and very efficient! This was my first experience with Magic Broom and based on their service, I’d gladly call again. 10/10, I would highly recommend!

Glenn and Herb came to install my propane fireplace stove and were outstanding! They made sure to keep the work area (my living room) clean during the process and made the finished installation look fantastic. Glenn was great at keeping me informed and involved about options for placement of the stove. They really did an outstanding job...I am extremely happy!

We have used Magic Broom for 8 consecutive years and have had several different technicians service our chimney and install our wood stove. Every technician has been timely, courteous, clean and respectful. Last month, technician Bryan Santos arrived to clean our chimney and wood stove. He did an excellent job with the chimney and wood stove and emailed the report along with several pictures of the job. Definitely recommend Magic Broom.

Have had an excellent experience with this company so far and would recommend them above any other hearth and chimney place I've dealt with locally. Glenn in the showroom has been very responsive and helpful with getting my stove and the installation by Bryan and Mike was top notch. Everyone from beginning to end has been extremely helpful and courteous...I can't speak highly enough of the staff. Thank you Glenn, Bryan and Mike!!

My experience with Magic Broom has been A learning experience. I have had other chimney cleaners out to my house but they never go into detail about the fireplace or the chimney. Magic Broom has pointed out (with pictures) areas that needs attention. You guys are the best and I will continue to use you guys because I feel safe knowing that you all did a good job! Thank you Magic Broom.

Brian and Domingo did a fabulous job. They were professional and very knowledgeable about my system. I would highly recommend them. Thanks guys for a job well done.

Robert & Dustin were awesome, they were very professional. They answer every question I asked, both of them were very knowledgeable about my pellet fireplace. What I was most pleased about was they both had mask on and removed their shoes at they door with no problem. They were respectfully of my home.
I would definitely recommend Magic Broom. And the price was very reasonable. Thanks Robert & Dustin.

Brian and Mike arrived at the top of the delivery window and got straight to work. They were respectful of my home by taking off shoes, applying drop cloths, etc. Brian explained all of what they would do and updated me on things they found during the cleaning. Working together they were fast and efficient while offering options that would allow me to work my fireplaces more easily. I appreciated them taking time to educate me on off-season maintenance and other tips for maintaining my units.

Charged 349 for sweep and "complimentary" inspection. Was told there was a crack in the flu lining in the top 1/3rd and the cheapest fix was 7 grand. 10 grand if I wanted to forgo an insert and keep my nice brick fireplace.

I get a second opinion, and the "crack" is actually just a hairline fracture, which was repaired for a quarter of the price.

Prices are high, responsiveness was subpar, and if I had to guess the guys cleaning your chimney get a commission on anything they manage to sell you (like a 7 grand insert to repair a crack).

Bryan and Marcus did a great job and treated my home with care. They were very knowledgeable and professional - they arrived on time, completed the cleaning and inspection within a reasonable amount of time, and Bryan was very patient in answering all my questions following the inspection. I definitely recommend Magic Broom for your chimney cleaning and repair needs.

Glenn showed up on time, was super friendly and got right to work. He did an excellent job with the blower replacement and cleaning of the gas fireplace. The whole experience was great. They were even happy to install the part I purchased elsewhere. I would call them again. Definitely ask for Glenn to be your technician, you won't go wrong.

I had a great experience with Tri-County/Magic Broom. I had 2 inserts replaced plus a cleaning and they did a fantastic job from start to finish. Eric, Rob, and Josh were professional and truly great throughout the process. Be sure to check out Josh's videos and blogs, he answers all of your questions. And I have to give a shout-out to Blair for all the appointment reminders and scheduling assistance. I felt so well taken care of and will be repeat customer for cleaning. A+

My experience was horrible, I’m still waiting for the company to come out and fix what they didn’t do with my install. I had magic broom to do a full install with a wood stove and chimney liner, the two techs they sent out had no clue what they were doing, they cut corners and didn’t install pieces that they left at my home in the boxes. I watched them the whole time, I knew something wasn’t right, so I read the manual later that night to find that they really didn’t install my stove properly. I’m so disappointed with the service, I wouldn’t recommend using this company to anyone.

My fireplace was cleaned and serviced by Daniel. Although he was on time and did a good job cleaning my fireplace, he discovered an issue that he wasn't able to fix on the spot due to not having the part available, which I understood. My issue is I noticed after he discovered the problem, he took pictures as if it was a normal working fireplace and started to rush to leave. He then told me Magic Broom will be in contact with me within a week to discuss fixing my issue. Its been over a month and I haven't heard from them. Every time I call, it goes straight to voicemail. This company is only good for a cleaning, and that's if you can get in contact with them. Good luck

Had an appointment scheduled for a week and a half. The guy comes out and sits in front of the house for about 10 minutes before calling. His call for some reason went straight to voicemail and was a little garbled - mentioned something about coming back later. We call the number back and speak to someone at the office who says he'll patch us through to the tech who begins to pull off. Of course the phone rings and the tech doesn't answer. The tech pulls off without ever having coming to the door to knock. Looking at the reviews from the past couple weeks we probably dodged a bullet.

I had a replacement gas fireplace installed and my experience with Magic Broom (the actual installer) in conjunction with Tri-County Hearth & Patio was very satisfying. Shawn and his crew of 2 from Magic Broom were above all, very friendly in addition to being timely, professional, answering all my many questions, explaining all procedures and fireplace functionalities, and they cleaned up and took away all debris. I am a happy camper and a happy customer….100%!!!

Read the reviews carefully, where there's smoke there is fire. My experience was terrible to say the least. Incompetent operation from top to bottom. Over the course of a year they still never properly fixed my pellet stove. Each tech that came out thought it was a different problem. Then they said they're weren't able to find parts for my stove but in 5 minutes I found options online. I ordered the part I needed, replaced it and it works fine now. Sadly that was after wasting way too much money on this outfit. If you haven't engaged them yet, run away while you still can.

Ryan and his assistant serviced/cleaned our fireplace and even provided us free rocks that make it look like ambers. The company was great at calling us when they had an earlier opening to see if we were interested in them coming sooner and sent a text message along with a photo of the technician coming which is a great added level of safety! Highly recommend this company.

I highly recommend this company. Daniel and his assistant (cannot remember his name) were professional, prompt, polite, quick and left absolutely no signs that they had even been here. They cleaned and inspected my fireplace and chimney and pointed out several problems after another company said my fireplace was perfect. Turns out its not, and I'm having this company do the work necessary to make it safe. They showed me pictures of the issues, everything they said made sense, and were very patient with my questions. They instilled a sense of trust I did not have with the other company. I plan to have them do the work needed to get me up to code, and more importantly, be safe. Its worth it to spend the money now, before other, more expensive problems arise. I cannot recommend these guys enough. Thank you Magic Broom.

The Magic Broom team did an excellent job in repairing our chimney crown and replacing the cap. Very courteous and effective personnel on both the phone and at the job site.

Magic Broom has always been extremely professional in all their work. From my gas insert 3 yrs ago, to today with my cleaning and o/s inspection. Eric and his assistant were very courteous and knowledgeable. I will recommend Magic Broom to anyone who owns a fireplace. Thanks so much for your service! Brenda