HVAC reviews across the US

Spoke with Laura in Md location who spoke fast cutting me off and telling me they are booked until end of this month. When she found out I would be a new customer then she wanted me to explain what service I needed. I kindly told her never mind they couldn't help me.

Austin, the technician, provided excellent service, answered my questions and went over and beyond to provide an additional appointment to complete the inspection tomorrow. He was very courteous and professional.
Petrea

They accommodated my schedule and my needs. And when I called to get my services adjusted (very last minute) they were wonderful at meeting my needs. They truly went above and beyond to exceed all expectations. Very pleased.

Rufus and Patrick were very professional and insured that the work on my chimney cap was done perfectly. They showed me pictures afterward and everything looked great. Thanks so much!!

Great service. Michael, the owner, was honest and fair. Dave and his partner that did the work were CLEAN, efficient, polite. Gave us an appointment fast for an emergency situation we were having. Thank you!

Our tech parged our chimney. He was helpful and friendly while he was here and he completed the service quickly. Our home was kept clean throughout and we were highly satisfied with the experience.

Did a good job inspecting. Found and showed me with pictures recommended repairs. Failed to properly reinstall chimney cap and I found it laying on my lawn some few days after they were here. Informed the company and awaiting a response

The technician did a great job explaining the process and what he was doing. It's always nice to have technicians in our home that are friendly and willing to educate you on what they are doing. I would definitely use A Step in Time again.

Frank with Step In time was great. Friendly, courteous and explained things well. We are glad to go with this business rather than another company that gave us a quote. We highly recommend them. Thanks so much!

I was able to make an appointment immediately. The technician arrived on time and was very helpful a d professional. He told me which things needed immediate attention and he will be returning on Mon. to complete the repairs.

Kyle was polite and on time. Steady work. Also checked my roof and flashing without asking and found a few potential problems. He noted all his work in writing. I would definitely hire again.

First time home buyer and first time chimney owner! Shaun helped us feel comfortable about using our chimney this season. He was friendly, knowledgeable, and professional. We’ll certainly use their service to sweep in the future.

I contacted a step in time to conduct a chimney cleaning and inspection.
The tech was very professional and answered all of my questions.

My fireplace was NOT completely cleaned. I opened the firebox and found TONS of build up left behind. The company I decided to hire for the repairs was able to clean out another full trash bag of gunk from my fireplace. This is unacceptable. Don't tell me something is cleaned when I can see for myself it is not.

Their quote was the highest of the 3 I received by thousands of dollars.

They are not chimney pro's, they are salesman.

Do not hire this company!

Excellent experience from the time I called the office to receiving a prompt emailed receipt at the end. They were able to fit me in same day and the technician couldn't have been any nicer. Will definitely be calling them in the future for my chimney services.

Kyle was on time and prepared. His experience allowed him to identify the problem quickly and resolve our dryer vent issue just as quick. When we are ready, we'll also be acquiring Kyle's service to repair our fireplace and chimney. Thank you.

Set an appointment almost a month out with a time window from 9 to 11. Got a confirmation call the night before. The day of I waited until 11:10 before I called about the fact that nobody had arrived and nobody had called. The person I spoke with said that they'd have to call the service person and would call me back. After 20 minutes of not receiving a call I called back. Same person picked up the phone. With no apology they simply stated that the service person wouldn't be able to make it today. They made no attempt to make up for missing the appointment and simply offered to start looking for the next available slot. Seeing as how there was a months wait for this first one I decided to find a different company.

So this company wasted almost half of my day and wasted the month I could have spent looking for a different company. I wanted to have our fireplace ready by Christmas but those plans have now been shot down.

I called two weeks ago and spoke with Paul who said they didn't have appointments available until the end of the month. Then he said he would call me beck the week of Thanksgiving to let me know if any cancellations had happened or if one of the techs could squeeze me in. When I did't receive a call by Saturday after Thanksgiving I called him and he scheduled me for Monday (today) from 1-3. I took time off of work to accommodate the appointment and then received a call from Paul at 2 stating that the office forgot to call me that morning to cancel and reschedule due to rain. When I expressed my frustration at the all around poor communication from him and this company he told me "obviously you are dis-satisfied with our service so you should just find someone else to take care of this for you" and he hung up on me... Why are the Christian organizations the ones with the worst service?
Will never use this company. Would give 0 stars if I could.

We just bought a house and needed our chimney inspected. Frank was very thorough and took the time to explain what needed to be repaired, cost, and why. I appreciated him being so helpful. We will be using this company in the future.

Highly recommend! I bought a home that has an old chimney with some concerns. I was referred here and they did not disappoint! James was on time, friendly, knowledgeable, and documented all the problems well. Looking forward to having them back to get the fireplace functional before the winter cold!

Our tech was very knowledgeable and the inspection was very reasonably priced. Took pictures to show what was going on and only charged an extra 20 bucks to do some caulking on the chimney that clearly needed to be done. I will keep using them for our annual inspections.

Frank was very honest and took time to show me traits of my fireplace. He let me know a cleaning wasn’t needed when other companies would have said nothing and cleaned it anyway. He could have pushed for them to do a simple repair for hundreds that instead he showed me how $8 and ten minutes of time I could do myself. This type of conduct will keep me using them.