House Cleaning reviews in Boise, Idaho

Booking was very simple! Christian gave me a call before arrival & asked if we had specific areas that had spills or accidents from our dogs. He was great! Our carpets looks brand new! Thank you Christian!!

This was my first time using Zerorez and I was very impressed. Our carpet cleaning serviceman was awesome. Marshall was very professional, knowledgeable, and customer friendly. He’s a great representative for the company.

I would highly recommend Zerorez as my carpets were very clean and cleaned in the time promised.

Very professional and friendly techs. Looks like they did a great job. Will have them back to do other rooms.

Great customer service. I had two smaller rugs cleaned. Their minimum is $100 which is pricey for the 10 minutes they spent cleaning my small rugs, but I understand having a minimum for the travel, equipment, etc. After the tech left, I noticed a spot was missed on my rug. Within 24 hours they had a technician come back to my house to make it right at no extra cost. Would use them again!

Marshall was polite, communicated when on the way, quick, efficient, answered our questions, and the carpet looks great. First photo is a “before” photo when I remembered to take one, lol. And the other is after.

Zerorez did it again! Just moved into a brand new house and dogs decided to make a mess of it. They got to us quick and the carpet looks good as new! Victor is so professional and thorough. Thanks again! (And love that I can text you in a panic and get a quick response!)

OMG beautiful! Levi was our tech and he did a phenomenal job for us. We had a bunch of pet issues due to our turtles 🐢🐢🐢 I couldn’t be more pleased with his work. Thanks Levi and Zerorez

Mac and Jacob did a fantastic job and were a pleasure to work with! Our carpets are in great standing, and we look forward to utilizing Zerorez services again as part of our carpet maintenance routine.

Get ready to be upsold on everything. ZeroRez saw an empty house and figured we had moved or we were landlord living elsewhere. Tried to tell us our house "smelled deeply of urine" and pitched us buying more services. Walked in, house smelled nothing like urine (but thanks ZeroRez) and denied their service. Tech tried to use black lights to tell me I was wrong. Upon doing the survey at the end when paying, it was clear they just cared about how much the terch had tried to upsell me on multiple services. Use a mom & pop. These guys are a joke.

Mike was knowledgeable and hardworking. He made our tile look like it was brand new and got all pet stains out of the carpets. I highly recommend him and Zerorez!

Zerorez did an AMAZING job on our home carpets. They were so thorough and did a fantastic job not only on our carpets but also on our walk in shower. He also got our pet stains out from our new puppy. Yay! The tech was also super nice and friendly, yet very professional. Would highly recommend!!!

Had two gentleman come in and clean my carpet this morning and were able to remove cat pee. Extremely nice, quick, efficient and communicated really well! My family loves this company and are excited to use them in the future!

We had a bad experience initially. They sent out a dofferent technician,Ben, to re-do things.
He was very pleasant, profession and kind. He listened to my concerns. The cleaning results were completely different the second time. We are very impressed and can't say enough about, Ben. He's definitely who you should request!

Mack did an awesome and through job cleaning a white upholstered chair and area rug. He explained what he would be doing, the product being used, the time estimated for the job. I had questions and he answered them so clearly. I would recommend Zerorez in a heart beat!

Amazing!! I feel like my carpet is clean again. Had lots of stinky spots and now i can play with my babies without smelling odors. Used the encapsulation method and it worked great. Outstanding service from Douglas. Very thorough and friendly.

Jacob was absolutely wonderful! Thank you so much for the very detailed experience and our carpets look amazing. Would for sure use again!

Jonathan thoughtfully gave me a call to let me know he was about 30 minutes out. Once he arrived, he gave a thorough explanation of what he would do and got to work on some stains in my art studio. He did a wonderful job on all the carpets and was such a pleasant person! I think the carpets look pretty darn good for 30 year old white carpets!

My biggest issues:
Possible mold and damage to floorboards due to cleaners, damage to furniture, major inconveniences to the household, and no follow-up on resolving issues.

The first cleaning left the floor soaking wet and required us to call them out again to fix it after 4 days (pictured). This caused a musty smell, and possibly damaged the floor underneath (we will be looking into that). The second cleaning sucked up the water, but then left a heavy cleaner smell throughout the house and did not remove the cat pee smell. We paid for nothing but a week of inconvenience with loud fans, furniture moved everywhere, and multiple tries to reach out and get this resolved.

I vacuumed after the second cleaning and came away with a full container of dirt and debris, so I don't believe they cleaned anything (pictured).

Other service disappointments:
Unprofessionalism.

On the first cleaning, I was discussing charges and final instructions with the cleaner. As we're talking, he stops and looks at the box of donuts on my counter and says "Oh, Krispy Kream. Mind if I have one?" Before I even answer, and as I'm saying "Oh, actually there are only two left and my husband hasn't had any," he's opening and reaching into the box to grab a donut. I gave him a cupcake we had next to the donuts because I felt so awkward about the whole exchange. A minor issue compared to everything else, but still worth noting.

I wanted to give Zerorez a chance to fix the mistakes before I left feedback/reviews, so I called multiple times. I was told that customer service couldn't do anything and that HR or the boss would call me back later that day. I received no call back that day, or the day after (today). I have had too many inconveniences and possible major expenses caused at this point.

I have shared my experience with family and friends, and now will be sharing this post on all public review sites to warn people of the damage and unprofessionalism of this company. We will be examining the floor, and I will reach out to them again if we find any further damage.

I had a great experience! They came in quickly and asked questions making sure to do a thorough job. They finished very fast and updated me on all areas of the home and gave me great tips on keeping healthy carpets!

Rating: 5/5 Stars ⭐⭐⭐⭐⭐

"I cannot recommend Jonathan from Zerorez Carpet Cleaning Boise enough! He was incredibly professional and went above and beyond to explain their unique cleaning process every step of the way.

What really impressed me was learning about their Zr™ Water technology. Jonathan explained how they use electrolyzed, high-alkaline water instead of the harsh soaps or detergents that most companies use. Because there’s no soapy residue left behind, my carpets don't have that 'crunchy' feel and won't attract new dirt as quickly.

He used their Zr™ Lifter to pull up deeply embedded pet hair and dirt that our vacuum simply couldn't reach, followed by the Zr™ Wand for a deep rinse and powerful extraction. As a result, our house smells amazing and our carpets—which had some tough pet stains—honestly look brand new again! The drying time was also much faster than I expected.

If you want a thorough, science-backed clean and a technician who truly cares about the quality of his work, call and ask for Jonathan. He is an outstanding employee!"

Always a pleasure using Zero Rez. They make it so easy to get your carpets cleaned & I wholeheartedly trust their process.

Professional from the very first phone call to job completion. We won’t use anyone else! Thank you ZR!! 😊