Drip Drop Plumbing

I have had some bad experiences in the past dealing with landscapers, plumbers etc just trying to get them to your home and on time. Problem solved with Drip Drop Plumbing. First off Bob was on time and as awkward as it was a plumber was here already giving me an estimate and he Kindly waited in his truck. The other plumber came way early but Bob was on time... Bob is a super nice guy and we discussed the work I needed and options and gave me advise as well of things I didn't even consider. Even though his bid was just slightly higher then another plumber I had, and WAY WAY less then some of the others, I chose Bob because, one I Liked his personality they way he represented himself and how timely they were able to schedule the job. Especially since a previous plumber left me hanging and I was in a bind, they didn't capitalize on that. Work day Bob and Shaun came as scheduled and called with a ETA because of traffic. Shaun and Bob are two of the most genuinely nice people I have ever had the pleasure of working with, not just because they are in your home and you hire them but these guys don't have to fake it. They are kind and considerate and considering the job that was ahead of them, they never showed any frustration. They even deducted some of my bill because of some parts I elected to get myself. Not only did they work as professionals and showed me the upmost respect, asked if I wanted to take some photos along the way for documentation, they also did a tremendous job, everything to code, the plumbing was spot on where I needed it and one could tell this wasn't done by a weekend warrior... They left my home as clean as expected especially with all the dust from busting concrete. I would not hesitate to hire from this company again in a heart beat. They are professional, they came on time, called ahead all things one appreciates when your life is about to be tuned upside down for the day. I can't thank them enough for their professionalism and should be commended on impressing me because I promise I am not easily impressed this day and age anymore...
Thanks Bob and Shaun it was my pleasure getting to know you..

So last month my hot water heater was on the fritz and Drip Drop Plumbing was the 1st company to respond. They sent a guy out and in his opinion it was that the Thermocouple that needed to be replaced. He charged me $240 for the job and then 2 days later, I was having the same problem. I called Drip Drop back and they told me that maybe I need to get my chimney looked at because air thru there may be blowing the pilot out. I called multiple times and got nothing more than a run around. They still to this day never called back and I feel I deserve a refund because they never fixed the problem.

Our main drain was backing up and they came out right away and were professional and kept us informed of our options and were able to fix the problem that day at a very fair price. We used Drip Drop about 6 years ago and were extremely happy with them then and now.