All reviews for Gem Electrical Supply

My review is only based off of the guy at the parts desk. You may have a different experience than I. I get it costumers can be a challenge to interact with, but don’t take it out on us all.

Walk in the store , the woman that was behind the desk walked from behind the desk pass my husband and I . Greeted the incoming guest and did not say a word to us.. we seen several lights we were interested in .. due to the unprofessionalism and disregard of our presence.. I kindly told my husband let go we will not spend our money here.

Bought a circuit. $60.00. Was in the circuit box for two minutes. Same problem. Took it back in the morning. Manager said no refunds. Why give a receipt then? Nothing on the receipt stated this policy - only about no refunds on cut wire or display items. I cannot afford to waste this money, but thanks to the manager trying to jack up profits, I have no choice. Thanks, Gem. A gem you are not! An unemployed customer.

The ladies in the light fixture department were friendly. The same can't be said about the guy in the parts department. I went in there hoping to get some help and advice on moving my light fixture. The guy didn't even let me finish explaining what I'm trying to do and cut me off, saying they don't have what I was looking for. Meanwhile, he had just helped a customer who bought a case of electrical box mounts right before me. 😒

If I can give it, zero stars, I would. I walked in there with the intention to buy a chandelier. My wife has been asking me for. I walked in, took a look at it as the lady working at the counter politely if I can touch it she strictly said no. I told her I would like to buy it so can I please touch it to feel the material and quality since it was priced at $3000. She said you could touch it at your house. I’m not sure if she was having a bad day or something but that’s not how you speak to people. Extremely rude. Unprofessional. And they lost my business. Shop elsewhere.

Horrible experience zero customer service from the parts department. Attempted to ask for help only to be treated like if I’m incompetent and ignored. Will never be going back nor recommending

Stopped by and did not have a sample bulb I thought I had but did not my fault. I was the only customer in the store and asked the parts guys(2) where to get a bulb they said here and need a sample to get right bulb. Understandable. With no one there I thought we could check a few bulbs and I could pick out the right bulb. Nope. Need a sample. Went to the store part and asked the lady who was checking her personal phone. I calmly said I thought I would have gotten better help from the parts guys She suggested a bulb but couldn’t get a good picture so I looked around. She bee lined to the back to tell the guys and 1 came out with an attitude. Whatever happened to customer service? He finally actually showed me a few lights and we easily concluded it was close but not an exact match. Why couldn’t we have done that when I first came in? I have bought many lights from them as well my family growing up. I would have to take my business elsewhere If there were more people in the store I would totally understand not having the time to deal with me but there were 3 employees and I was the only one in the store. Hopefully future customers will have a better experience.

Walked in and asked the lady some questions. She is not nice! As other people have indicated. Nasty attitude and let out a sigh as I walked out. Zero customer service and does not present a welcoming environment. Another gentlemen came in after me and walked out looking disgusted and frustrated.