Electrical reviews in Alsip, Illinois

We had really bad experience with our pendants here. We purchased 3 expensive ones for our kitchen. They would break pretty often for no reason. They agreed to exchanged for same ones only but it kept happening. We asked to get credit for different ones and they disagreed. It was very frustrating replacing them every month and they didn’t care to make an exception in our case knowing how expensive they were and supposedly high quality!! Never will I purchase here!!!!

Best people on planet earth. Dont go to Grainger. Shop here. They care about people. Had the part I needed at best pricing around. Merry Christmas.

If I can give it, zero stars, I would. I walked in there with the intention to buy a chandelier. My wife has been asking me for. I walked in, took a look at it as the lady working at the counter politely if I can touch it she strictly said no. I told her I would like to buy it so can I please touch it to feel the material and quality since it was priced at $3000. She said you could touch it at your house. I’m not sure if she was having a bad day or something but that’s not how you speak to people. Extremely rude. Unprofessional. And they lost my business. Shop elsewhere.

The parts department was great—knowledgeable and friendly. I know nothing about lamps and was looking for particular parts with no idea of what I needed, but was given quick service with good explanations of each part and its function. Would recommend a stop in!

Horrible experience zero customer service from the parts department. Attempted to ask for help only to be treated like if I’m incompetent and ignored. Will never be going back nor recommending

Stopped by and did not have a sample bulb I thought I had but did not my fault. I was the only customer in the store and asked the parts guys(2) where to get a bulb they said here and need a sample to get right bulb. Understandable. With no one there I thought we could check a few bulbs and I could pick out the right bulb. Nope. Need a sample. Went to the store part and asked the lady who was checking her personal phone. I calmly said I thought I would have gotten better help from the parts guys She suggested a bulb but couldn’t get a good picture so I looked around. She bee lined to the back to tell the guys and 1 came out with an attitude. Whatever happened to customer service? He finally actually showed me a few lights and we easily concluded it was close but not an exact match. Why couldn’t we have done that when I first came in? I have bought many lights from them as well my family growing up. I would have to take my business elsewhere If there were more people in the store I would totally understand not having the time to deal with me but there were 3 employees and I was the only one in the store. Hopefully future customers will have a better experience.

The staff at Gem is very kind and helpful, excellent customer service. The merchandise is extremely beautiful and of high quality. I always turn to this place for anything associated with lighting for my home. Thank you, Gem!

So happy with my lighting purchase. I bought 3 fixtures that are gorgeous and unique. And very reasonably priced. Service was exceptional. One item was a special order..received it in 5 days. I will be back and I highly recommend Gem.

Walked in and asked the lady some questions. She is not nice! As other people have indicated. Nasty attitude and let out a sigh as I walked out. Zero customer service and does not present a welcoming environment. Another gentlemen came in after me and walked out looking disgusted and frustrated.

Phil is awesome! He took care of me and was nice enough to make an exception for me since I was past my return period. That’s how you take care of your customers. Thanks again Phil, I will definitely be recommending GEM Electric to my friends and family.

Went in looking for a hard to find piece. They did not have it and said it would be hard to locate but gave some good guidance and advice.

Great turnkey electrical contractor.

Teach your drivers' rules of the road.

Not a reliable business. At the recommendation of my building, had Integrated come out to fix a lighting issue. Integrated billed $550 for the diagnostic visit and recommended I replace $3000 in lighting components.

The issue was the light switch. For $500+ this was undiscoverable? Another electrician dealt with the issue in 20 minutes. When I raised this with Integrated they claimed this wasn't the issue when their person was there. Appalling; don't use.

They do good work and are very helpful

Totally professional and reasonable price! and

Joshua Schaeffer is the best electrician I know.
These guys do great work.