Glazier reviews in Belleville, Illinois

4.4 based on 17 reviews Back to the listing
    1

    Ghosted. Got an email 2 weeks after request. No call. Job was already done. Apparently, no interest when contacted.

    Official response from representative 28.04.2026 13:58
    Hello, I apologize for the delay in response on your quote. On our Yelp profile our response rate is 100% and 1 day so I’m unsure how yours took so long and I’m very sorry this happened. I did add a few more users to monitor our quote requests so this doesn’t happen in the future. We appreciate each and every one of our customers and we in no way handle our inquiries this way. We are a 4th generation family business and customers have trusted us for almost 95 years and I hope we can rebuild yo…
    5

    I had a great experience with this windshield repair company! Scheduling was incredibly easy, and they offered plenty of available options that worked perfectly with my schedule. The repair itself was quick and super convenient. Overall, the whole process was smooth and stress-free highly recommend! (Belleville Location).

    Official response from representative 20.05.2026 14:16
    Thanks for the wonderful review! We appreciate your business!
    5

    Had to have our 2021 Mazda CX-5 driver and front passenger door windows replaced. Contacted Safelite who quoted a cost of $1,200, and would have to drop-off vehicle. Contacted Martin Glass and was quoted $700 for both windows, and they would come to my residence.
    Matt and Robert arrived at the appointed time and completed the job in about 2 hours. Both were very professional and explained the type of glass used for replacement (laminated and not tempered, just like the original windows). Definitely would recommend Martin Glass for your vehicle repair. Also glad I selected them and supported a local company.

    Official response from representative 08.11.2024 21:46
    Hi Jeff- Thank you for the wonderful review! I'm glad everything went perfectly and we appreciate your support of a local business like us!
    5

    My technicians Ernie and Jonah were AWESOME! Both were very professional, courteous, fast, and a pleasure to have work on my car. They did an excellent job replacing my windshield in a timely manner. I feel like I'm driving a brand new car Highly recommend them!

    Official response from representative 30.09.2022 19:59
    Hi Kay, thank you for leaving a review! We appreciate your business!
    5

    Martin Glass replaced the windshield in my 20202 GMC Sierra and did a great job. Their installer and his helper were very friendly and knowledgeable. They answered all my questions, did a great job installing the windshield and ensured everything was right and cleaner than it was than when they started. I will absolutely be using them for all of my glass needs.

    Official response from representative 30.09.2020 20:25
    Hi Jack- Thank you for your business and for taking the time to leave a review! We appreciate your compliment about Lonnie and Devin! Sincerely, Kelli K
    5

    My window busted while traveling. They were able to help me within 2 days of getting home. Even better, they came back 2 days after the replacement to check out an issue caused by the broken glass (I found it after they left from replacing the window). Couldnt fix it that day but ordered a new part and came back AGAIN to install the new part for me!

    Definitely a company that cares about their customers.

    Official response from representative 30.06.2020 20:18
    Chrissy, Thanks for your business and for taking the time to leave a 5 star review! Please let us know if we can help with any future glass needs. Sincerely, Kelli K
    5

    Just left from Belleville IL location. What a great experience. I wholeheartedly recommend Martin for any glass needs you may have. Had the windshield replaced in my 2015 F-150. Fast professional and very helpful. Everyone I spoke with was great, excellent customer service. The reviews I read were the deciding factor going to Martin over Safelite.
    I will continue to be a customer of theirs from here forward. I really can not say enough about the employees and the company. Thank you Martin Glass.

    Official response from representative 14.03.2020 14:56
    Hi Dennis- Thank you so much for taking the time to leave a review. We appreciate your business! Sincerely, Kelli K
    5

    I've had my car for only 3 months and got a cracked windshield! Because my car is new and has all the bells and whistles, Martin glass had to special order a windshield. Jordan kept me posted the whole time and they were able to get me schedule quickly. They also had a rental car for my convenience which really came in handy. They were also able to reprogram all my sensors, which I was quoted by another windshield repair that it would be an additional $800 at the dealership. I highly recommend Martin glass.

    Official response from representative 14.03.2020 14:57
    LaDonna- Thank you for the 5 star review and we appreicate your business! Sincerly, Kelli
    5

    Very helpful and professional staff... excellent customer service. We are completely satisfied with our experience from first call to final installation. Highly recommend for any size project.

    Official response from representative 30.09.2019 12:30
    Hi Christine- Thank you for leaving a review! We appreciate your business and your recommendation. Sincerely, Kelli K Martin Glass
    5

    Service was spot on. Tech showed up on time and completed the job just as stated. Could not have been happier with the process.

    Official response from representative 30.07.2019 18:22
    Hi Bill- Thank you for taking the time to leave a review! We appreciate your business! Sincerely, Kelli K
    5

    Why did I call Martin Glass? Because my parents did and my grandparents did; there is no one else that I would trust with the glass in my vehicle! Martin Glass focuses on the importance of keeping me safe while providing convenient service. They know that I have a busy schedule and my time is valuable.They respect that by handling all the paperwork and offering mobile service too! You will not regret your decision to choose Martin Glass Company! Oh, and they have done AMAZING work on my house too!

    5

    Great experience! One of the few places I could find that was actually willing to order my unique mirror. Everyone was professional and pleasant. Would definitely recommend!

    Official response from representative 21.01.2019 19:41
    Hi Carrie, Thank you for the review and recommendation. I'm happy everything turned out well with your mirror. We appreciate your business! Sincerely, Kelli K
    5

    Awesome. They came to my work to fix a small windshield trip on the car I bought a month ago. I did not know it had already been replaced. They did not charge me for the service and even tried to re-fill in some of the cracks. I offered to pay them half since they sent their technician out. The whole experience was very seamless and the people treated me the right way. A true ***** in every way!

    5

    Martin Glass replaced a huge picture window for me. They do meticulous work and are very precise with their work!

    2

    While I was pleased that they were able to come replace my windshield at my place of employment, and they did a good job, the workers also left my car unlocked and the driver-side window rolled down, which I didn't discover until the end of the day. So my car sat totally vulnerable to thieves for hours. Thank goodness nothing appeared to have been stolen. I definitely won't be using Martin Glass again.

    Official response from representative 07.05.2015 12:56
    Kristen, Our main focus at Martin Glass continues to be customer service and safety. We are happy that you are satisfied with your windshield replacement, but we would have hoped to absolutely satisfy you with our service. We apologize that our installer did not lock your vehicle. It may have been a misunderstanding on our installer's end. For a proper windshield installation, the window is recommended to be rolled slightly down for at least 48 hours to allow air to escape when shutting doors.…
    1

    Worst windshield repair EVER! Do not take your car there if it has any kind of sensor in the windshield as they do not know what they are doing. Had a few dings in the windshield of my BMW and thought I would get it replaced at Martin. Big mistake. Went to pick it up and the headlight sensor no longer worked. Called and they basically said they did nothing wrong, but offered to replace. Took it back and got a new windshield (supposedly) and sensors still not working. I am afraid to have them touch my car now, so I am DONE with MARTiN GLASS. Consumers BEWARE of their lack of professionalism and knowledge when it comes to windshields.

    Official response from representative 03.08.2013 15:20
    We at Martin Glass are committed to your complete satisfaction and sincerely apologize for the problem that you are currently experiencing with our recent windshield installation on your 325i. Both windshields that we have installed were manufactured by reputable companies that we have had no previous quality concerns. Our goal is to correct the problem with the light sensor at your earliest convenience. We would like to source and install a windshield directly from BMW parts. If the problem pe…
    5

    Martin Glass is great. We had to get our truck windshield replaced. I called Martin Glass and they were able to come out the very next morning. They asked if the glass had tint at the top of the window. I replied "no." When they arrived they found out that it did in fact have tint at the top. They had brought the wrong window because of the information I gave them. I live about 40 minutes from the Martin Glass in Belleville. They said it was no problem and they had another driver meet them half way to deliver the correct window. They were very nice about it, even though it was my mistake. They performed the work quickly and it looks great.