Electric Work Force Inc

Luis very nice, professional and knowledgeable. He explained everything with detail and was patient. I really appreciate they sent someone the same day.

Friendly and respectful staff. Were clear with pricing. Competitive rates. Did quality work. Respected My Home with shoe covers whenever they came inside. Would recommend.

I had a few problems with this company, all with the dispatch section.

First I asked for a quote to replace an outlet. They could not provide a quote to replace an outlet, because “the technician had to see it.” Second, I made an appointment a few days in advance and they gave me a window from 9am-11am. I received a follow up email stating that the window was from 9am-1pm. When I called to confirm, I was told that they could not change that. It remained 9am-1pm.

They called me the day of my appointment to let me know that they had to reschedule to a different day because the previous job ran longer than expected. I agreed to reschedule. I asked if I would be the first stop and if the technician could be there at 9am. I was told that the technician would be there promptly at 9am.

They day of the following appointment I called at 8:45 to confirm my 9am appointment. The dispatcher told me they were running 30 minutes late. Cut to the end, they arrived at 10:00. I explained they would only replace an outlet. They pulled out a laminated sheet to show me the price.

This is when I asked them to leave. I could have been given this set price by the dispatcher, but I wasn’t. The technician had not inspected anything when he handed me the sheet. After researching the price later, I admit it was comparable to other companies price wise.

I felt like the situation could have been handled better with upfront pricing and better scheduling. In the end, I paid about the same price to a different company that showed up on time and gave me accurate pricing up front.