Reviews of local pros in Broadview, Illinois

I can't speak highly enough of the team over at SERPRO. We had some water come in during a storm and they responded immediately with the knowledge and tools needed to mitigate the problem. Their fast action saved me a boatload of repairs, and everything was resolved quickly. The team came back to clean carpets and left everything better than when I originally purchased the house. Truly a first class organization, full of caring and passionate people.

My shower unit busted and had been leaking behind a wall for goodness know how long. I called ServPro as soon as I had the leak repaired and Dave came out same day, it was so fast! Luckily I didn't have any mold that needed remediation, but the quick professional response really put my mind at ease. I highly recommend ServPro and will definitely use them again if I ever have doubts about mold in the future.

Omar and his team have went above and beyond in providing service for all of our projects. I appreciate their communication and their customer satisfaction is top notch.

From day one of a basement flooding incident ServPro LaGrange has been THE WORST!
First of all we were feverishly trying to save possessions in a flood and were assigned to this location. We were awaiting claim approval from our insurance company. ServPro showed up and refused to start the work without providing them a check in the amount of $2000. We were assured the check would only be cashed if insurance denied the claim--and they indicated they would wait 48-72 hours as these approvals were determined. They literally cashed the check as soon as they left the property--even though insurance had indicated they were approving the claim!
Second--they kept absolutely no record of the damaged property removed from the home. Other than a haphazard, self made video of the affected area we had no inventory list to provide insurance for the property claim.
Strike 3--despite assurances to ServPro from insurance their bill was being paid directly by them, ServPro gave us 2 weeks notice they would send us to collections and add a 300% late fee if bill wasn't paid. Today we got a call from collections, despite contact from insurance to ServPro late last week they had sent the payment.
YOU HAVE STRUCK OUT SERVPRO--NEVER AGAIN!

Don't know who I am?! Nice try ServPro--you know exactly who I am. YOU CASHED MY CHECK! This entire incident happened at my 89 year-old Mother-in-Law's home and you have been dealing directly with my wife and I. I was trying to save you the embarrassment of your harassment of an elderly woman--but I guess you want that call out too!

SERVPRO has provided with amazing product that has helped keep our facility the cleanest it can be, especially during the surge of the pandemic. I work at a local gym and with a lot of people in and out grabbing different items all the time, keeping the gym clean at the time made it a lot easier for us. Highly recommend!!!

Servpro did an excellent job of cleaning our basement after our flood. They were professional, courteous and a pleasure to deal with. They constantly asked if there was anything else they could help us with. I highly recommend the Servpro team.

We have used ServPro a couple of times and both times they have been exceptional, solving our problem usually in the same day. This case was no different and our technician, Melvin, went above and beyond to see to it that everything was done thoroughly and completely. Highly recommend ServPro.

I called Serpro at the recommendation of my insurance agent. They came out immediately and provided a whirlwind of floof clean up services. They were very responsive, and fast. The quality of work was excellent, and actually saved me some money because they responded so quickly. The amount of damage was at minimum because of their quick and quality if work. I am recommending Servpro to all my friends, neighbors who may be in need of such flood clean up services.

Fantastic service from the start. Dave and Justin were amazing. Very professional. Courteous as well as informative. The crew that actually did most of the clean up was amazing as well. Arthur was there from day one until the end and most definitely took care of business and was instrumental in any concerns I had. All in all I would choose ServPro again and specifically would ask for the people I had to do work in my home again. Five Stars.

We cannot thank the ServPro team enough! The staff and management are amazing to work with. Always willing to reach out and so supportive in the community! What a great team and company! Thank you!
-Elizabeth
Assistant Shelter Manager
CatNap From The Heart

ServPro was great to work with. After having some difficulty with another vendor, I called up ServPro. Mike was quick to come out and take a look at the restore work needed. Within the week, he shared the estimate with my insurance and we moved forward to begin work within 2 weeks. Once we started, work was done in 3 days, great work from Jorge. Thank you

The team at Servpro, Dennis, Miguel, Justin, Nick went above and beyond to help with cleanup of basement. They washed and disinfected floors, walls, and windowsills. They helped with my request. Would definitely recommend this team for their service! Thank you!

Servpro did an excellent job in the mitigation of our water damage and repairs to our drywall. They were able to negotiate with State Farm, our insurance provider, a substantial amount of money for the repairs. We highly recommend them should someone be unfortunate enough to have damages to their property. Karin & Bob

When our neighboring business experienced a hot water heater burst, the resulting water damage affected a large portion of our space. Thankfully, Servpro stepped in and truly went above and beyond to get us back on track. From the very beginning, their team was exceptionally communicative—walking us through every step of the mitigation and reconstruction process with clarity and professionalism.

They worked seamlessly with our insurance, advocating on our behalf to ensure we received the maximum compensation for our damages. Every call, email, and concern was answered promptly, and their consistent site visits reassured us that we were all aligned throughout the project.

The work was completed in a timely manner, and the quality and attention to detail were second to none. Special thanks to Rob Stine, Ryan Leach, the Servpro mitigation team, and the Firework team for your dedication, responsiveness, and commitment to excellence. You made a stressful situation so much easier to navigate, and we are extremely satisfied with the results.

If you're looking for a team that's professional, reliable, and genuinely cares—this is the Servpro location to call!

I had a very positive experience working with Ryan & his team when I had water damage in my townhouse. They were professional, good communication throughout whole ordeal, started on work immediately, cleaned up after each day during process. My home was back to normal in no time! I highly recommend Ryan & Peg & team! Happy customer!! Broadview office

We used ServPro to restore our basement after two floods this summer, and the communication as well as the end result was nothing short of outstanding. Woj and Adam did make it look as though it had never happened. My family is thrilled to have our basement back!

SERVPRO Broadview and Project Manager Ryan Leach provided a first rate efficient and prompt response in the mitigation and reconstruction which was necessary with a recent backup incident in my home. I called late afternoon and the mitigation team was there early the next morning, with reconstruction being completed a few days thereafter. Ryan was also very helpful in working with the insurance adjuster to ensure that all the damage was identified and addressed.

I am a flooring vendor of this Servpro and work directly with Ryan Leach (project manager) on residential restoration projects. Ryan’s clear communication and attention to details along with his experience and professionalism keeps our flooring projects running smoothly and on schedule. I am very impressed with how this company takes good-care of their clients and how quickly they work to get their home restored.

ServPro was fantastic to work with! The team was professional, reliable, and their communication was excellent from start to finish. They kept us updated every step of the way and made sure the job was done right. Highly recommend!

Servpro assessors were at our home within 24hrs after the ice dam on our roof happened. It causes a huge water leak in our kitchen which damages drywall, insulation, flooring and the roof. They assessed the damage, repaired all issues involved with this issues and checked for mold. They also assisted us with filing with our insurance. The work was done quickly and everyone was professional and cleanup was thorough.

If you have a disaster this is the Servpro to call! We had a broken waterline from the refrigerator they came out immediately to get the water out and prepare it for reconstruction. Our project manager was Ryan Leach, he was a pleasure to work with, very professional and always available for any questions and prompt with his response.He also handled everything with the insurance company! I highly recommend Ryan and his team, especially Saul who was always so helpful! Thanks Servpro