Appliance Repair reviews in Burr Ridge, Illinois

I really hate giving one star! I would of gave none! I will never do service with A & G again. I never received a call to be scheduled. When i finally did and we scheduled a time i told them that i had a 2:45 appointment that I could not miss. When they called to say that the parts were in and that they could now come out to work on the repair which was a week later than the initial call I against told them about this appointment and requested an AM appointment. On the day of the repair I again reminded them about my appointment and they gave me an appointment time between 2:45 and 6 pm. A & G said they would call first. Of course they called at 3pm and told me that I wasn’t home and I would need to reschedule for next Wednesday. 3 weeks from my initial call. When I called the company back and asked when they were circling back to my home they told me to reschedule and then hung up on me!!
PLEASE DONT USE A & G FOR YOUR REPAIRS!!

The repairman who came to see about the issue was very professional and knew right away what the issue was. Unfortunately due to the cost of the parts it could not be repaired but I will be able to get another a new one through my home warranty service and be reimbursed for part of the cost since it could not be repaired. I appreciate A&G always getting the diagnosis right and being up front about what things are. I will continue to use them.

A&G Repair was very prompt, and professional. I was informed in a timely manner the exact time of arrival. Not the morning of like some companies prefer.
Also, the technician explained the problem clearly, and I have not had a problem since.
I highly recommend A&G Repair for service.

Sent photos of leaking pump-1st tech came out didn’t even look in/under dishwasher- stated it was a door seal and we could continue using with small water spillage. Phoned the company spoke with manager-manager stated his tech was correct about the door seal. 2nd tech comes out- wrong part-it’s not the door seal leaking, it’s the pump. 3rd tech scheduled/calls my number asks for the wrong person then proceeded say we didn’t answer and never shows up. Phone and spoke with manager explained the situation and ask him to do the right thing and get someone over to do the repairs. He disagreed stated he didn’t have time to discuss and hung up on me. AWFUL AWFUL CUSTOMER SERVICE DO NOT USE THIS COMPANY

Warranty repair on my Whirlpool dryer. Greg was polite, friendly professional and prompt scheduling service on my dryer. Saul the technician arrived on time. He was friendly and knowledgeable. He completed the repairs and my dryer is working like new. I would call this company in the future even if my repairs were not under warranty. 👍
2/27/20

Came to repair my refrigerator under warranty. The person I talked with on the phone to schedule the repair was very polite and informative. Pete the repair technician was awesome! He was really nice and explained the repair/what he was doing. He also made the kids smile and laugh. Couldn't recommend him enough - thanks again Pete!

Very unprofessional....warranty company assigned this company to my claim. Scheduled an appointment for a Monday and never showed. Called and said they don't let warranties schedule appointments for them. I told them what was wrong with the product because it had happened before so they would come with the part. they gave me a window of 1-6 on Wednesday. I waited around for them all day and even called them (no answer) and the technician ended showing up after 6. When the technician arrived he had no parts on him. Came in and told me I need a new motherboard even though the product worked. Told me I had to wait 5 days for the warranty company to approve it. Instead I waited over 3 weeks for them to not fix anything. In those 3 weeks I would call and get different answers from different ppl about what is going on with the warranty. All in all this company is very unprofessional and made me wait a month for nothing.

I dropped off my Panasonic Micro-wave and from the very first few moments of entering the facility I knew I was going to have an excellent experience...very polite and caring folks here.I was told when it would be ready and I received a call on that day...I went back to pick it up and I was shown what was done to my micro-wave by the technician and the owner was there all the time making sure I was happy with the results.The owner even gave me a few tips on how to care for my oven and he even put it in the trunk of my car!!! Well Done A&G! I will certainly recommend this shop to my friends and customers.Im glad to see someone who cares about people and their little bumps in the road...they certainly made my day!!!

A&G Repair service has been amazing, on-time, and fair! They have complete all the service required for a large project we have and have done a really good job providing pre-calls and 1st time completions in a reasonable time.

DO NOT USE THIS COMPANY!! The so called owner is the most rudest person I’ve ever worked with and I work in law enforcement. He claims he calls and leaves messages confirming an appointment that I waited all morning for. He is clearly a liar! This guy must not know it’s something on phones called recent missed call and voicemails. I have nothing proving he called. Where is the text message that you are supposed to leave saying you attempted to call? NOTHING!! He is argumentative. Fast talking, and rude! Thank God I’m not paying for his services; Hisense is! According to these other reviews he seems to have an ongoing issue with customer relations.

They are great! They get you in and take good care of you and don't leave you waiting for days or hours on end. The plumbers are very knowledgeable and friendly even the lady that answers the calls :)Thanks !

The repairman arrived promptly. He assessed the problem with the oven and the replacement part. He was very efficient. He was courteous and friendly. We are pleased with his work. Now we can bake our pies.

Do not use this vendor. Horrible customer service. Difficult to schedule an appointment. Owner Greg rude and has terrible communication skills. There are a lot of other repair services to choose from. Don't give this business your hard earned money! If you are using a home warranty company ask them for a different provider. Trust me you will thank me that you did.

Actually tried 3 different repair shops in the area and AG repair service was professional and pleasant to work with. It’s always hard to know what your going to get when the Service Technician finally comes.
But surprisingly the quality and price for work completed was great no hidden surprises.
Even make the appointment was quick and pleasant although the person answering the phone was busy.
Thanks

This company is the worst!!
As part of the pivotal home solutions family, if they don't like your appliance or don't feel like fixing it they'll deem it un repairable. Very lazy and the receptionist answering the telephone and scheduling should go work for city of Chicago with the attitude toward people that they're interrupting her nap.
BBB will be getting a complaint on this one

Communication sucks, they play word salad and confuse you on the times for appt. Setting. I would never recommend them on this account. And when I left an honest review I was then met with intimidation tactics by the owner .

Just had Armando out great service fixed in a half hour went above and beyond great customer service of this business from initial call to the repairing of my lg appliance

Id give a zero...Never use them ....they r very rude,and basically run their services thru pivotal and they pick and choose....
Refused to service my washer because I raised my voice because I was told 1 time and then a hr later I got another....be ⚠️ warned

The customer service is absolutely horrible. This is the only company that pivotal solutions home warranty has available. Do to this I am going to cancel my pivotal home solution. I would not use them don't waste your time or your money. They will definitely overcharge you even after quoting you one price.

well, this a update .i used them again and they were terrible in getting someone here for a repair. i needed someone here by 10 am any day and they could not do it. the guy was very rude so i cancelled and the next company i selected thru Pivotal Nicor Solutions had no problem. never again with A&G

I've had them out twice now - once for my stove and once for my freezer. They quickly and accurately diagnosed the problem and fixed both problems the first time. The tech was knowledgeable and friendly. I am very pleased with the service. I would absolutely call them again.

(This was after I had another firm out that charged me a lot of money, didn't actually fix my problem, and tried to argue with me.)