Appliance Repair reviews in Chicago Ridge, Illinois

Rescheduled appointment without contacting me. Repair person didn’t follow up on to ensure that the part was ordered and delivered in order to make the repair

My service tech today was knowledgeable and thorough with my washer repair. He knew that there has been a constant problem because he checked my case and all the parts that have been ordered for the washer over the last 5 weeks. Washer still isn’t fixed but he did his best!

Serviceman came out and checked the temperature of my fridge. Didn’t even pull anything out or check the back to see if it’s repairable. Gave me a quote for more than I paid for the fridge, the make of the model wasn’t even correct, sat in his car for 20 min and left. Waste of time and money.

*****contacting the better business bureau on this company!!!!!!
So far I am extremely disappointed, none of the representatives know what they are talking about and are absolutely no help. I had a confirmed appointment today and no one showed up. I had to beg family to come over and wait for no reason. No one called me to tell me anything or that it was canceled. Instead, they were more worried about selling me things. I asked multiple times for a manager and they refused to put one on the phone. This is not how you do service and is completely unacceptable.

Update: please don’t comment on my review if you are not going to fix the issue. Asking me to refer to Facebook is absurd and the best part is that Link doesn’t even work. My comment was days ago and guess what, my unit is still not fixed/never even looked at! I had an appointment today between 1-5pm and no one showed up yet again! No one called me to tell me they are running late or any update. Then I call this company and they are more concerned with trying to sell me units, roofing, siding etc. Are they insane? Do they think that I want to waste my time and money on a company such as this? What a joke.

Terrell was very nice, and he repaired everything so it's working great! He even let me clean behind the refrigerator which was absolutely disgusting.
Thanks Terrell, keep up the good job!

I had two tech come first Tech open Machine took his hand and spit it around and said I need a motor the next day the tech came out put the motor in done I go downstairs to wash the same day machine doing the same stuff not working not spinning so my question is why they didn’t take the time to turn the washing machine on and let it wash and make sure it work . I’m ready to cancel my contract with them.

This service is horrible! I paid $129.00 for a technician to come out and check my furnace, he also was supposed to light my pilot. (He didn’t) and wouldn’t answer his phone when I tried reaching out to him when I saw he didn’t light the furnace. I was speaking with the service department to see the cost of a new one to the repair cost to determine my best option. It was a couple of days before I decided and called them to go with the repair cost they quoted. But wanted to make sure the pilot would light before I went through with the repair. They told me I had to pay another technician fee. A few days later the fee is now $139.00, which I didn’t understand because I was getting the repair done and the labor cost was $419.00. The second tech called but never came because I said I would pay for labor but not anymore service fee and when called wouldn’t answer his phone. Spoke with another customer service rep who was clueless and put me on hold for a manger and they never came back to the phone, then they hung up. Why would I pay you to come through the door and another four hundred for the work. Not good representation for your company and now I won’t buy your home warranty service after this.

Repair man was very kind service was great didn't take him long to fix it

Young man was very polite and VERY KNOWLEDGEABLE about the dryer. A great technician!!!!

Very professional, timely, and provided important information of how maintain my appliance.

Our technician knew just what to do to get our appliance working again. He was friendly, knowledgeable and efficient. Outstanding customer service. Thank you.

Olusegun did a great job fixing my oven. He was professional and friendly.

Efrain was very polite and very knowledgeable and got the job done within a short time

The Repair Tech Was Professional , Explained The Trouble With The Washer & Insightful Info For Preventive Maintenance .

So, I contacted Sears. This time a phone/camera session took place. Ordered new parts. Tech came on August 19th as promised BUT today is 8/21 and still no ice. NOW WHAT?

After I get my dryer fix I will never use sears again this is the 4th appointment I take off work sit here all day waiting on a tech to come and they keep rescheduling . My second appointment the tech name SADE.L called and said she was on her way be here in 15 minutes never showed she rescheduled saying she had to order a part how can you order a part when you dont what my dryer look like and she foraged my signature on the parts form ... 3rd tech was suppose to come Monday name MONTY.P never called but every time I checked the update he either was on his way or I was one stop away it kept saying that all day ... tech will arrive between 11:02 -11:58 all day it kept saying that .. I feel sears is hiring all these people female and males that dont want to work they just want to get paid and I never seen a company that you can't talk to a live person ..its been a month since I had a sear tech in my house the first tech was cool he ordered all my parts and I been sitting on them since July 10th I will be reporting sears to the bbb with a nasty complaint

The technician was 100% fantastic!!! Explained the problem perfectly. Very knowledgeable. Was polite and courteous. Respectful of property. He represented himself and the company at all times. 100% satisfied with his knowledge, work and honesty. Truly is one of your greatest employees. He deserves a raise in pay!!!

I am very displeased with the customer service regarding my appointment for my central air being serviced. Not only did I have a two week away appointment but my technician Nathan E. was very unprofessional he never showed to my home lied as if he called and came showing a picture of a residential block which wasn’t mines I literally was home the entire day. Calling off work to be there no customer service number to report any of it!! Very inconvenient

Professionally done did a awesome job. Came in got right to it and was out. Cleaned up and left everything exactly the way he found it. Great job

I was here but my father had seen what the technician was during. As far as I know the technician did a good job.

He was prompt on time and he was very professional. He has a great personality.