Constraction reviews in Chicago, Illinois

Noel and his team are the best! I can’t say enough great things about them. We needed to have our roof replaced after some hail damage (as water was leaking into our bathroom.) Noel came out promptly, gave us a written estimate & helped guide us on how to work with our insurance company. He and his team did a beautiful job on the roof, replaced the damaged drywall (green board) on our bathroom ceiling and repainted. They meticulously cleaned up while the project was ongoing and always left things nice. We also hired them to put in a chimney liner and re-tuck point the top part of the chimney where the mortar was crumbling. They did a wonderful job on that too! Thank you again Noel to you and your team! We’ll definitely be in touch for the next project.

We had a great experience with Silva. They were able to stop by the day we contacted them for a quote! We found their quote to be on par with the other quotes, but I went with them because they were responsive and clear communicators. Scheduling the service was easy, we had one call and a few discussions over text. Day-of they were right on time and the service (plaster ceiling removal and built in demolition) went off without a snag! The crew of two were positive, kind, and respectful of the space. I will use them again for my next project!

I had a very troubling experience with SERVPRO that homeowners and insurance companies should be aware of.

Water damage occurred in my condo due to a leak from a unit two floors above mine, which caused water to come through my ceiling around a light fixture. SERVPRO was contacted to assess the damage and prepare an estimate.

After inspecting the unit, SERVPRO submitted an estimate directly to my insurance company that included two components:

Mitigation work

Repair of the damaged portion of the ceiling where the water intrusion occurred.

Based on the scope SERVPRO provided to the insurance company, the mitigation work was approved and completed.

However, after the mitigation was finished, I had to follow up multiple times over several weeks just to get the ceiling repair scheduled. After repeated attempts to move the project forward, I was eventually told something shocking:

SERVPRO claimed the estimate they themselves submitted to the insurance company was “inaccurate” and that completing the ceiling repair would now cost an additional $3,000.

In other words, the scope they provided to the insurance company and the scope they were willing to honor suddenly became two different things.

This places the homeowner in an extremely unfair position. Once mitigation work has begun and an estimate has already been submitted to an insurance carrier, changing the price of the remaining work raises serious concerns about transparency and accuracy in the estimating process.

Homeowners rely on restoration companies to provide accurate scopes of work, especially when those estimates are used for insurance claims.

At this point I am still seeking a clear explanation as to why the original estimate submitted to the insurance company cannot be honored.

Until this is resolved, I strongly recommend that homeowners:

• Carefully review all SERVPRO estimates
• Confirm the scope of work in writing
• Ensure the estimate submitted to insurance matches the work SERVPRO intends to perform

Water damage is stressful enough without having the scope and cost of repairs change after mitigation has already begun.

I hope SERVPRO corporate will review this situation and help resolve it appropriately. I will be contacting the BBB.

Carlos was really professional and extremely knowledgeable about the job that he preformed

Did not follow through with appointment 😕

Alex was hard working and professional

Alex and Luis were awesome

Great team to handle all stress when disaster happens and will fix it like it never happen

Alex and Liam were awesome.

They were very attentive and meet all my needs!!

Alex is amazing great personality; very professional

These guys are the best from start to finish. Easy to deal with and great prices

I love Servpro. They did everything I asked them to do. Great job! Ezekiel walked us through the entire process start to finish.

I called 3 times to follow up on a call I was supposed to receive to set up an appointment for a tech to come out. I was given a new name each time of a person who was supposed to reach out and set something up. No one ever did. After 3 days I went with another company that sent out a tech the same day.

SERVPRO 100% lives up to its motto to “make it like it never even happened.” During the negative temperate “polar vortex” in Chicago, the water main pipe to our house cracked resulting in tons of water pouring into our basement. The City could not come out for over 2 days to shut the water off so needless to say the water damage was significant, but it didn’t matter. SERVPRO came out right away when we called and set up everything we needed to clean up the basement. Seven months later and there is not a trace of mildew, mold, or smell of water at all. THANK YOU SERVPRO!! I cannot recommend this team enough!!!

My experience with service with servpro was exceptional. My home smells really great after their services. Eduardo Estrada was very professional and punctual!!

I found Rebeca and Jose the total loss specialist to be the most adamant people in doing their jobs. A most excellent performance. Totally enjoyed them in working for me.

Alex was amazing and promptly came out to ensure my water situation was taken care of and didn’t get worse. He was super informative, patient, friendly, and kind.

Carlos and his team did a great job. They were prompt and thorough.

The shiftcrew at Servpro is absolutely the best. Thank you Mr. Fernando Perez for everything and your team. Stunning job!

Fernando and his team were professional throughout the entire process! Quality work and very responsive.