House Cleaning reviews in Chicago, Illinois

Quick to schedule. Prompt arrival and excellent service.

Adrian's crew always comes through. I lost her contact, but was lucky to find her social media to get back in contact. She and her crew are very professional, prompt, and trustworthy.

I had a horrible experience and will never return to or recommend Mother B. I am not sure if it is the team I had that was the issue (quite a few things not cleaned/tidied) but Adrian, the owner, is an issue. When she called me to discuss the things not cleaned/tidied, she was aggressive and defensive; she did not concede on a single thing I was able to tell her about and then didn’t want to hear the rest. When I questioned the cost and wanted to pay the rate offered to me via email (minus a discount offered via text and reimbursement for an item damaged by the cleaning team), she told me we would go to small claims court - no discussion. I know that she is going to respond to this review in an aggressive and defensive way just like she spoke to me and the way she has handled every other negative review. This appears to be the way she handles her business. There was no professionalism or customer service from Adrian. Details provided below.

The Cleaning: The team of two was friendly but from what I saw, worked slowly - no sense of urgency. They spent 2 hours cleaning my ~2,000 sq ft apartment (not including “retouch” time). (We have had other cleaners, and they did a better job in 1-1.5 hours.) After the team was done, they asked me to inspect and tell them if anything needed to be “retouched.” They did a good job on what it looked like they cleaned - showers, toilets looked great; bed linens were made up well. There was quite a bit to “retouch” though and all are supposed to have been included as basic cleaning, e.g., changed the sheets but left the pillows on the floor and the blanket thrown on the side chair, did not straighten up the other bed (linens or pillows), did not wipe small appliances, did not clean the sink (still splotches and marks), did not wipe chairs. There were also many things that still had visible dust. They spent 20 minutes “retouching,” and then shouted to me that they were done as they were walking out the door, so I was not able to inspect their work again until after they left. I found that about half of the “retouch” items did not get addressed. I later discovered that they didn’t empty out the recycling bin and had used my vegetable brush to wash a “retouch” item, likely the kitchen sink. I am not bothered that “retouches” had to be made - it was the first visit and there was no discussion regarding expectations so it was to be expected, but I am bothered that the “retouches” were not done after I had asked.

Adrian: While the team was at my home, Adrian texted me encouraging me to inspect the team’s work and let them know if any “retouches” were needed. I let her know that I already had and shortly after they left, let her know that they did not address everything. Because of her text, I actually thought she cared and wanted to make sure that I was pleased with the work. She called me and asked me what they did not address, so I started to let her know, and she interrupted me to tell me that she wasn’t going to offer me a discount for the work (which I had never asked for) and was very aggressive and defensive. For certain “retouches” I brought up, she had no direct response and instead told me that they would never be able to make me happy, which was an odd comment considering she doesn’t know me and this was the first visit. For others, like the towels, she told me that her team wasn’t going to sit there and fold towels. She also asked me repeatedly why I didn’t bring up the “retouches” while the team was here/still working, as if there was a time limit and notifying her 10 minutes after they had left wasn’t timely. I had asked the team to “retouch” while they were here and then didn’t have an opportunity after they said they were done for the second time because they were already out the door. I was also working and not watching them do the work, but this seems to be her go-to reply. Adrian was completely unprofessional, and she had no interest in hearing about my experience. She just wanted to call and argue with me.

We really appreciate Mother B - they do a great job cleaning our home. Adrian is very responsive. We also very much like that they use cleaning products that are more environmentally friendly!

I’ve been using Mother B for the past two years and couldn’t be happier. Avoiding harsh chemical is important to me for my family and my practice members, which is what drew me to this company specifically. If I ever have an issue with the service, the owner personally responds and rectifies the issue immediately. Thanks for keeping my home and my business cleaner without all the harsh toxins!! 🙌🏼

I have had many cleaning services over the years, and Mother B Green Cleaning is the best I’ve ever had…by a longshot. They are polite, friendly, and do a wonderful job cleaning (not to mention, they only use environmentally friendly products)! They are also very willing to accommodate your schedule and special cleaning requests. I highly recommend Mother B Green Cleaning services!

Truly the best cleaning service I've used in Chicago! They work with my schedule, they are reliable, the natural products they use don't leave lingering chemical smells nor heavy artificial scents, they are not daunted by my maximalist decor, the pricing is fair, and most importantly - when they leave, our condo is clean!

Adrian was super communicative and helpful throughout the process. The cleaners did an excellent job — above and beyond what we expected (honestly don’t think we have ever seen our tub that clean!), and they were willing to clean around our four cats!

Mother B Green does an excellent job--detail oriented and their use of green cleaning products is a plus! Adrian is super-responsive and has both worked with us on occasional cleanings and more frequent ones while I have been recovering from an injury. Strongly recommend!

I have been using Mother B Green on and off for a few years and they make my life so much easier. I have pets and am sensitive to chemical smlls, which makes it tricky to clean my place. The Mother B Green team takes this in stride. They always do a thoughtful and thorough job and are incredibly flexible (today that meant doing anything loud first so I could give an important presentation in the second half of the cleaning window)
If you are looking for cleaning in Chicago- start here, you won't be disappointed.

I just learned about Mother B Cleaning through a friend and was very impressed! Adrian was very communicative, personable, and kind, and the staff who came to clean were thorough, conscientious, and did a fantastic job! Highly recommend!

Veronica and Nube did an outstanding job. They arrived right on time and did a thorough cleaning of our house. They did such great work that no touch ups were needed. Getting scheduled was straight forward and clear. We highly recommend Mother B Green to anyone looking for a cleaning.

I love this cleaning service (and that's an admittedly weird thing to love). Service is top notch. They're always on time, get flexible enough to accommodate my schedule if I need to change.

I'm very happy about the cleaning products they use. I don't feel like I'm poisoning my family or the environment every time I get my house cleaned (like I did with some other services). Just because they're not toxic doesn't mean they're not effective!

Really can't recommend Mother B highly enough for keeping my family's home looking (and smelling) clean & fresh.

We have used them several times and it’s consistently amazing. They take extra care to really do an impressive job. Cannot recommend enough!!

Adrian and her staff have been cleaning our home for about 4 years now. I was initially attracted to their use of green, non-toxic products that wouldn't harm our new puppy. Adrian promptly responded to my service inquiry, scheduled a walk-through, and her staff began cleaning within a week. Since then, we've used Mother B Green Cleaning exclusively and remain very satisfied.

Adrian is always professional and courteous. She also stays informed about public health and safety issues. I appreciate how she clearly cares for the welfare of both her staff and clients.

With regard to the work, our house is always thoroughly and carefully cleaned. The staff are always so considerate. I love the smell when they've finished. I highly recommend Mother B Green!

I have been using Mother B. Green Cleaning for the better part of two years as my regular housekeeping service, and I couldn't be happier about that decision. I have loved working with Adrian and her staff over all this time. She's hired very friendly and highly professional staff (both men and women) who work quickly. I have a 2-BR, 2-b condo, and the team is usually done in two hours, sometimes less. I have used Mother B. Green Cleaning both when I was home and when I wasn't, and the quality of the work was very much the same. I have quite a bit of glassware around my apartment and the crews have always worked very carefully around the items. They also do a really great job with heavy-duty areas like kitchens and bathrooms. Everything always sparkles and smells great in my place when the cleaning is over. Adrian has also been great at being flexible with me schedule-wise when changes had to be made. She is also very good at reminding me a few days before via text that my monthly cleaning is coming up. The rates are fair and very reasonable. I also really admire the way Adrian takes care of her staff members in terms of pay and benefits for I am certain that it is not always the case in the housekeeping industry. As its name suggests, this is an eco-friendly business--another plus in this worldwide climate crisis we are faced with.

I had been looking for a regular cleaning service for a long time and I am very glad that I found Mother B. Green Cleaning. I look forward to continue entrusting the care of my home to this company for years to come.

We recently came across Mother B Cleaning and are very happy with their services! Even with a shedding dog and a toddler the team has always left our condo spotless! It’s also an added bonus know the products they use are clean/safe. Adrian and team are extremely kind and accommodating. Highly recommend 👏

I couldn’t be happier with this cleaning company! The floors were spotless, communication was smooth and easy, and I love that they use environmentally friendly, non-toxic products. Everything looked and felt so fresh—highly recommend!

I can't say enough wonderful things about Mother B Green cleaning. We really wanted to find a company that used non-toxic products since we have 2 tiny kids and a dog and Mother B was perfect! They do a great job. The feeling of walking into our home freshly cleaned is unbeatable.

Excellent efficient carpet cleaning. Has left our home smelling fresh and clean! Showed up on time. Took about 2 hours to do 4 bedroom-sized rooms, very thorough. I also really like that they have sponsored/donated to One Tail at a Time pet rescue in the past; that's how I found out about this company actually.

I am very pleased with the carpet cleaning and all that went with it. From making the appointment, keeping in touch with me regarding the logistics, and having our cleaner arrive on time-all went very well. Best of all, our carpets never looked better. I will definitely use them again.