Landscaping reviews in Chicago, Illinois

The best garden store I’ve ever been to! It is literally a city escape! So tranquil in there. One feels like they are lost in a far away fantasy land. I’m going to bring everyone here! And this is where I’m coming to get myself a nice birthday gift too lol. Gorgeous ceramic planters are bountiful throughout I wanted every single one I saw!!

Beautiful store that I really enjoyed visiting. Unfortunately, I bought by far the worst Christmas tree I have ever had in my life there and am very disappointed. It is so dry that it started dropping huge amounts of needles immediately and never stopped. It’s a mess and a fire hazard. Given that I got it in early December, I am wondering how they managed to get such dried out trees so early in the season. I can’t imagine that anyone who knows anything about such trees could sell something that bad without knowing they’re deliberately ripping their customers off. Looked fine in the lot but of course, appearances can be very deceiving.

Update: I called to let the store know about the problem and got a lecture on how this type of tree dries out early and I shouldn’t have bought it in early December - totally ignoring the fact that I opened with the statement that it was dropping a ton of needles from Day 1. “Blame the customer” is clearly their strategy.

This place is what botanical-themed dreams are made of. It is purely an ethereal environment and every plant is in tip top shape. The flower pot selection is impressive and you can get every size, color and shape possible. They have a diverse tree selection and I felt like they were pretty well priced. Honestly, I felt like the pots were a bit expensive but where else in Chicago are you going to find such sophisticated shapes in every size? This is the spot! Final point: even if you don’t buy anything this is the most peaceful space to be in. You will feel like you are in an article in Better Homes and Gardens and it is so worth the visit.

So many different plants and trees, both outdoor and house.

I hate this place, they take all my money! (wink wink) The staff is so knowledgeable, helpful and friendly, they will spend as much time with you as needed while trying to find a balance to let you look around to make your decisions. The quality and uniqueness of the plants (and accessories) is unparalleled and why I keep coming back. Bring your armored truck with your money, it will be worth it!

Overpriced store including very expensive indoor plants with no return, exchange or credit policy. We bought 3 identical potted plants, ($25 each) followed the directions given by one of the store gardeners, (who was gracious and very knowledgeable), and treated all 3 identically—same light, location, amount of water. Less than 3 weeks later 1 is dying. We went back to the store hoping for a replacement, we brought our dying plant, photos of the other 2, and a receipt but we’re told curtly that there was “nothing we can do”. No returns, credits or replacements. I even asked if there was another plant that could fit in the pot but was told “no, it’s too small, all our plants are bigger than that”. We will never shop there again. Buyer beware!

So it's a Garden Center, but it feels more like an Oasis. The trees, plants, pots, soil, and garden decor are all placed in a way to lead you through the place and guide you through what are not aisles but like pathways. The place has got some excellent flow. I don't know who designed it all, but they knew what they were doing. They've got everything other garden centers have, but they have it in a way that helps you visualize how it should look in a green space or home space. They are on the pricier side, though. They have an endless selection of containers, including every size, shape, and color. I have never seen so many massive pots. And each so very beautiful. I would recommend a visit here. Have a couple of glasses of wine before you go there, just walk around the place and chill.

I had a fantastic experience at City Escape today. There was someone by the door to greet me who was extremely helpful through the entire process of finding the perfect indoor tree and pot for my apartment. The selection is incredible and very well laid out. It is a fun greenhouse to walk through and there is no way you could do so and not leave with something! In addition, my item was marked with an incorrect (lower) price and without hesitation they honored that price. Great customer service, great plants, great experience, highly recommend!

BUYER BEWARE. Just had the worst customer service experience with City Escape landscape. We purchased a new fountain for our garden. Wonderful piece that everyone in the neighborhood could enjoy.

We were charged $450 to deliver the piece and we're told this included set up. Delivery team arrives and insists we pay them $750 to carry the pieces from the truck and set them in the garden. Then we asked if they could just unload the pieces on the driveway so we could assemble it in the garden and we're told no. BAIT AND SWITCH! PATHETIC CUSTOMER SERViCE.

Love every thing They have from Plants to Statues ,fountains and all the flowers and shrubs and trees.

Great selection of great quality plants at affordable prices. Love adding to my plant collection from here!

AMAZING!! Beautiful, high quality plants and accessories. Not to be missed!

What a great experience I had! Staff was so helpful and plants look amazing! If your looking for plants you have found the place.

Agree with the other 1-star reviews. The plants are expensive and none of ours survived the relatively mild winter in protected, winter-rated planters. A Japanese maple and pencil holly. Both are dead after almost exactly a year. From now on, I'll buy from a big box store for a fraction of the price who guarantee their plants.

Shocking large inventory and plenty of quality gardening tools and supplies. Kind of shocked where it's located but it was great and easy to provide supplies for my art installation

Nice selection of plants and related goods, but very expensive. About 50% higher prices than I'm used to.

I only wish I would have believed the one star reviews, but I was fooled by the smoke and mirrors of the brick and mortar location. You have been warned. Dead and/or severely shocked plants on arrival was just the tip of the drama to little or no communication or comments to our concerns including from the owner (Connie Rivera)afterwards. Found her via a short AI search on LinkedIn. They should be very embarrassed. Laura (operations specialist) shares little to no knowledge about plants, planting and landscaping in general. Zero pride with this operation.

Really cool and interesting planters and decor in addition to amazing plants. We purchased a 15’ maple and are extremely happy with the tree and the delivery and installation. Love this place!

Oh wow! This place is a hidden garden gem. I had never heard of this garden center and just happen to be walking by. The plants are amazing, healthy and mature. Plant accessories are plentiful and the prices are amazing. I will be visiting them regularly. Thank you!

What a hidden gem in the city!
I went in admiring all of beautiful options available. I was so thankful for Liz who had approached me and shared her knowledge of perennial esthetics that would pair well with my landscape bed in the yard we have been working on this month. I can't wait to put it all together against my boxwood/patio wall. If you haven't yet, go! I'll be back!

Love this place! It’s huge and has such a greats selection of plants/flowers of all types -both for indoors and outdoors. The staff was friendly and helpful. Each of the flowers is about $1 more than any of the hardware stores but it’e well worth it because the flowers are in much better shape from being so well taken care of.