Reviews of local pros in Chicago, Illinois

My wife and I own a typical Chicago 2 flat with a flat roof.

We received several estimates from potential local licensed and reputable roofing companies to replace our flat roof. I felt most comfortable with Second City because of Mark who walked the job with me and submitted his proposal and contract because I was impressed by his expertise and experience. We decided to hire them.

Second City was no where near the cheapest quote we received, but since a complete tear off and replacement of our flat roof is a very important and expensive project, we wanted to hire a very reputable and professional company.

This is when the problems started.

We spent $14,200.00 to, unfortunately, receive a project that lasted more than 2 months to complete- with little to no supervision, multiple problems, constant no-call no-shows by the crew (that had nothing to do with any weather related issues) on specifically scheduled work that I had to make myself available for, and an owner that could not care less, and was more than arrogant and rude to me on multiple occasions.

Ed Baker, the President and Owner himself, personally scheduled a final walk thru meeting with me which I appreciated and agreed to. Even Ed himself didn't show up, without even a courtesy call, to his own scheduled meeting that he set with me. I re-arranged my calendar for this meeting. When I called him to ask his time of arrival (I figured he was running late) he immediately cursed and swore at me, then yelled at me thru the phone stating that he was sick of sending his crew to my property to fix their mistakes, and asked me if I would rather him speak to me this way in person face to face, and then said he was going to place a lien on our building.

I received a lien release after this horrendous and insulting conversation from him and still wonder why he would ever threaten and treat a customer who spent so much money with Second City this way, and who was always available and flexible for their repeatedly missed appointments to continue their roof replacement project.

I am not only left speechless to this day, but more importantly my wife and I are ashamed that we hired this company.

We live in a 3-flat condo building in the city of Chicago and were in need of a roofer to address issues that were causing visible water damage inside. We called out 4 roofing contractors and found Second City to be the best. They came out within days of our call during the busy/heavy spring rain and flooding week in Chicago. And, their analysis was on par with the others we had received (i.e, they didn't suggest any unnecessary work and told us our roof had another 5-8 years of life). We appreciated that they stuck to the issue at hand. They offered us three different estimates for three levels of service and offered excellent warranties on the latter two options. We opted for the mid-range level of work. They scheduled around our availability to work from home and were done in two days. Their customer service was also great - they followed up to see if we had questions on the estimates and after the work was finished, they scheduled around us and were able to get the work done quickly. The price was in line with others, if not slightly less. We feel comforted by their service and with the warranty.

Second City did a fabulous job on my flat roof. Their crew cleaned up everyday before they left. They were very respectful and professional. Beautiful Job!!! Steve was awesome to work with and very reassuring of the company's quality of work and pride. Thank you so much!

My house was in serious need of tuck pointing. Second City was on time completed the job with no issues and now my house looks better than ever. I would highly recommend them to anyone who needs work done on their home. They had great customer service and were easy to make an appointment with.

ive been working with second city for years.They've always done great work.That recently did my awnings, and they came out fantastic.
Galewood chciago.

Second City did a phenomenal job installing a very secured hatch cover for entrance to the roof. The customer service was great also! It was easy to make an appointment and receive a quote. I highly recommend!

Second City has been my go to for many years and projects. Wrought Iron, not aluminum, fence was first. The latest being concrete in backyard and my new walk-in shower is simply awesome. If the quote sometimes seems a but higher than others, remember one gets what one pays for. The work and contractors are superb with great tips of info. Ed and Dennis are great to work with. Maggie is awesome and sets a great tone with her first-impression customer service skills. If work is required around your castle, call the best, Second City 👍🏾👍🏾 you will not regret it if the best is what you're seeking

I recently had the pleasure of hiring the team at second city for a roof replacement, and I couldn't be more impressed with their exceptional service. They displayed the utmost professionalism. I highly recommend second city to anyone in need of roofing services. Their expertise, attention to detail, and dedication to customer satisfaction make them a top-notch choice. Trust me, you won't be disappointed!

We hired Second City to replace the roof on our 6-unit condo building. They were amazing to work with. The price was incredibly fair, and they completed the work two days ahead of schedule. Our roof was in such bad shape. It was a game-changer getting a new roof done so quickly and professionally. I highly recommend them for your roofing needs!

Love how my new roof looks! I could tell the minute I met the roofer and he started talking that he knew a lot about roofs and that we were in good hands.
Everyone was very professional and they responded very quickly when I had questions.
Highly recommend Second city!
All my neighbors want their info now too

We had them tuck point our brick 2flat a few years ago. They manoeuvred in some really tight spots, didn't damage the tree which was totally in the way (but which we love), and did awesome work.
This week they did a new roof for us. I can't understate how solid the work has been, or how easy they were to work with, or how attentive they were to our concerns for the garden/tree/other personally valuable stuff.
These guys are above and beyond the best. and very reasonably priced for the quality.

Got my roof done back in 2018 and needed some masonry/tuckpoonting and decided to give them a call again. I called on a Monday and my project was done by Saturday. They are reliable and workmanship and clean up was done great.

They did a BEAUTIFUL job on my front porch, the gentlemen were
very professional and michael klein are salesman was great to work with.

They know their business and they are good at it.
Fair price, good workmanship. Mark, the on site manager did a fantastic job coordinating each phase. Roof and Gutters.
If needed, I would use Second City again for other repair projects.

I have had 2 roofs and recently siding on the back porch done and the company has done a great job. Robert who did the siding did an amazing job. After the job was completed my yard was swept and cleared from all debris. This company is amazing, workers are very professional. I will continue to hire them for any future work. Thank you Steve who gave me the quote and Robert who did the amazing work. I recommend this company completely.

I had a lot of problems with my brick work at my house in Humboldt Park, second city came out and took care of all the tuck point and I couldn't be happier either price and work! I would definitely recommend them!

I am a recurring customer of Second City Construction Company. Several years ago they did a Roofing project for our home. They did an Excellent Outstanding Job. Very Pleased and so Satisfied with the job they did. Decided that they would be the one to make my dream kitchen come true. I gave specific instructions on how I wanted my kitchen to look. The Supervisor was all gong whole when he was making the sales but him and the work crew didn’t see eye to eye. There are flaws in my kitchen that makes me disappointed in my remodel kitchen. First job they did was Excellent, Second Job disappointing. After I pay the bill off I will get my kitchen redone to my specifications.

Second City is phenomenal. The Second City team helped resolve a major issue. They came and addressed matters efficiently and promptly. They always follow up with me any time I reach out, and this company has the best customer service we have experienced in some time. I highly recommend Second City.

As background, we had used a different contractor to build a brand new garage. Due to the original contractor's work, we had water coming in the finished attic space. It dripped down the finished drywall in the stairwell. At that time, we had ceased working with the old contractor.

I called Second City. They came out, examined it, determined that a flat portion of the roof needed different material, and thereafter replaced it. They did this all within a day or two of work. Efficient, economical, and extremely good communication and service.

Since then, out of concern, I have circled back on some other items. They respond promptly. They care about their customers. We will continue to use Second City, and we will recommend it to anyone who has roofing and exterior needs.

I hired Second City Roofing after interviewing 8 other roofing companies. I felt Mark was very honest. I am very happy with the work performed & would highly recommend Second City Roofing. I had a complete tear down along with masonry work. The entire crew was very efficient. They came each day until the work was completed. They also did a great job of cleaning up each day.

I used Second City Roofing and had the best experience since I’ve moved to Chicago. They were knowledgeable, efficient and helped with financing. I can’t recommend anyone in the Chicago area more!

These guys were amazing. I got a letter in January that my building insurance would be cancelled if I did not get a new roof in the next 2 months. Mike and his guys did an excellent job and replaced both roofs and did some other work over 2 warm days in January. They were extremely professional and did great work!