Reviews of local pros in Chicago, Illinois

The company's management and staff consistently display a great customer-focused attitude.

The technicians were very knowledgeable and helped me locate what I was searching for despite the nameplates being worn out or obscured.

The business provided good customer service and helped me locate what I needed. Appreciated their assistance.

Good shopping experience for heating and cooling stuff - very nice staff.

Excellent service from two staff members. Highly recommended this office.

They're really slow to answer calls, especially after 4:30, leaving you waiting till closer to 5.

They're genuinely helpful and go above and beyond to assist you.

Terrible experience with this company - completely unfriendly and dismissive when I asked about availability of a specific part.

He sent me back to retrieve the necessary part and then told me they don't carry its serial number. What a complete waste of time, only to be sent on another trip for something they can't even stock.

I recently used this service and was pleased with my experience. The staff allowed me to quickly complete my task without any unnecessary delays.

Zero stars for complete disregard and rudeness.

Overpriced products, literally paying $179.99 + tax for something they could've gotten for $63.00 + tax elsewhere. Store policy prevents return, so I'm stuck. Avoid Johnston Supply altogether - not worth the hassle or extra cash.

Be extremely cautious when dealing with this company - no refunds are guaranteed. The customer service is subpar and buying online can be a costly mistake, as similar products can often be found at half the price elsewhere.

The contractors were relaxed and friendly. The cost is slightly higher than what I've seen elsewhere in the JS network, but the convenience factor makes up for it.

Had a terrible experience with this company, where I asked a straightforward question about Goodman circuit boards only to be met with hostility and a dismissive attitude, including the claim that they don't diagnose issues. The service was abysmal, making me extremely unlikely to return.

They've got a wide range of HVAC parts, which helped me out when I needed an aftermarket replacement for my unusual blower motor - it works like a charm. Keep in mind this is a contractor-only shop, so be prepared to know your stuff if you want to make a purchase.

I've used this service twice, getting furnace parts both times, and it's been great. The only catch is that returns aren't an option, so make sure to choose the right product or take it back with you - they'll swap it out for you. This is actually a really good thing, as it ensures accuracy.

Staff were very polite and knowledgeable, with a focus on getting the details right. The store had a good range of spare parts for Goodman equipment in stock. Our visit was made more manageable by the helpful store manager who offered assistance with quotes - especially if you're an installer or after hard-to-find items.

The service staff consistently go above and beyond to ensure I receive the correct part. Occasionally, they identify alternative components that might be a better match for my needs, showing a keen understanding of their products. Their expertise is greatly appreciated.

This team is outstanding, consisting of knowledgeable staff including Alex, Nate, Eric, and others who consistently offer valuable guidance and assistance.

I had a disappointing experience here today. I ordered a part online and let them know I wasn't an HVAC contractor, but rather working with one. When I arrived to pick it up, they raised the price on the spot, claiming I needed an EPA license for non-professional orders. The counter staff seemed put off by my order, saying it was disrupting others in line. The pricing was outrageous - I found the same part online for significantly less than their quoted price. The service was also incredibly rude, making me feel unwelcome. Needless to say, I won't be returning.