Reviews of local pros in Chicago, Illinois

AVOID THIS SERVICE PROVIDER AT ALL COSTS! They sent someone named "Russ" an hour away to diagnose the problem, which they initially claimed was free. However, I later found out it was actually just for him to assess the motor's condition. The estimated cost for a new motor ended up being under warranty. Despite this, Russ insisted on charging me a service fee if I didn't agree to the repairs immediately. He told me he'd fix the issue within 24 hours, but that promise proved false when another problem arose just a day later.

To make matters worse, when I called again to address the new issue, Russ charged me once more for his services. By the third visit, we still hadn't resolved the original problem. After spending over $1400 on these repeated visits, it's clear that this company is not reliable or trustworthy. In fact, my family friend was able to fix the initial issue within 15 minutes and hasn't had any further problems since. Save yourself the trouble and avoid using this outsourcing scam company altogether. Instead, opt for a legitimate HVAC provider with a proven track record of quality service.

Jeff and Steve's installation team brought incredible energy and dedication to my A/C cooling and heating system setup. They worked tirelessly with impeccable efficiency and attention to detail, showcasing an exceptional level of professionalism. Their commitment to quality workmanship, expertise, and integrity is truly commendable. I wholeheartedly endorse their services, awarding them a perfect 5-star rating.

I've relied on this heating and cooling service company for years, since 2016. So far, the experience has been excellent. They deliver all the essentials I look for in a reliable provider. I'm happy with their services and plan to stick with them - they're my go-to choice and I'll continue recommending them to others.

I'm only leaving this review because my experience was so frustratingly unprofessional. When I called to complain about an issue with our HVAC system, the company sent someone over who charged us $200 upfront - not including a diagnosis or any work on the problem. According to industry standards, that fee should cover both an expert opinion and actual labor time. In this case, it was clear that the technician didn't need to spend much time fixing the issue.

The real kicker was when he flipped a switch and suddenly we were charged another $200 for "labor" later on, plus $40 in taxes - a whopping 20% of the bill. It seemed like an exorbitant amount. What's even more annoying is that flipping the switch didn't fix our problem at all; the technician ended up coming back twice.

It turned out that the filter just needed to be changed, which only took one minute to do and wouldn't have cost anything if it was done correctly in the first place. We overpaid by an hour's worth of labor we never asked for, along with a $200 service fee. I confronted the contractor about his mistake and refused my request for a refund, saying he would've had to reset the furnace anyway - which is not something we typically need to do after changing our filter.

The bottom line is you'll always be charged at least $440, regardless of what's wrong with your system. The whole ordeal left me really disappointed and I won't be using them again.

I reached out to the company at 9am for assistance with my hot water heater, only to be sold an additional $149 plan that I wasn't aware of when I initially called. I paid over the phone without hesitation, was told a technician would arrive between 10am and 1pm, but never received a call or update on their status. When I followed up, I was reassured that someone would contact me to let me know they were running late, but no one ever did.

Each time I called, I was transferred to a different representative who claimed a supervisor would reach out to me within minutes, but this never happened. The wait times were excruciating, and multiple hang-ups left me frustrated. It wasn't until 45 minutes later that someone finally contacted me, promising to get back in touch with the technician.

Looking back, my initial call raised several red flags. The upsell, which added a significant annual fee, seemed suspicious given the overwhelmingly positive reviews from others. Most reviewers had only one or two ratings, and all were glowing. I was repeatedly told different stories by different representatives, leaving me questioning the legitimacy of this local HVAC company.

What's most puzzling is that these calls were monitored with advanced technology, suggesting a high level of organization. Yet, it seemed like a disorganized system. If you're considering using their services, be aware that you might be taking a gamble. I would advise giving them a pass in favor of other local options in Palatine.

Our technician was on time, courteous, and showed expertise. He presented several options for fixing our issue and patiently answered all my questions. He broke down what was wrong with the AC in detail and got it up and running quickly. We're extremely satisfied with Sheffield Heating & Cooling's service - we've found a reliable company that will definitely be our go-to for future HVAC needs.

As a property manager, I've had a few emergency heat and maintenance issues, which I've tackled through this company. Jeff is a standout - quick, cost-effective, and my tenants rave about him too. His reliability and professionalism have been a huge relief for me and my clients. He's even helped me out personally on one occasion when I needed assistance with a no-heat call at home, demonstrating his commitment to customer service.

Jeff and his team arrived promptly and exceeded my expectations by completing the job ahead of schedule. They took the time to thoroughly explain how the system works and even taught me some tips for keeping my home cool efficiently. That level of service has earned their company a spot on my list of recommended contractors for anyone dealing with HVAC issues.

I recently needed help with my air conditioning unit, which stopped working unexpectedly. I attempted to troubleshoot the issue on my own but couldn't resolve it. The technicians from this company responded promptly, arriving at my doorstep within a few hours. They quickly diagnosed and repaired the problem efficiently. Their technician was extremely courteous, respectful, and knowledgeable. As first-time homeowners, we appreciated the valuable maintenance tips he provided to prevent future issues. Overall, our experience with this service was outstanding.

We've had a consistent experience with this company for our AC and furnace installation and maintenance. Their latest visit was just as impressive as all previous ones - efficient, courteous, and knowledgeable. They've consistently shown respect for our time, answering questions and fixing issues promptly and effectively.

We got new roofs two years ago, but recently our air conditioners were damaged when the roofers installed them. Thankfully, Sheffield Heating & Cooling arrived the next day and fixed the problem without charging us - they let the roofers finish their job. Their speedy help was greatly appreciated.

We've never had a better experience with a home services company. Jeff was extremely patient, walking us through the issues he identified and what needed fixing. He resolved the problem incredibly quickly and got us up and running soon after. His professionalism and courtesy are impressive – it's clear that Sheffield Heating & Cooling is lucky to have such an exceptional employee like him.

I've had the pleasure of working with this company multiple times, and their latest service truly exceeded my expectations. I was initially planning a full replacement of my AC, but the technician's discovery of a fixable issue completely turned the script around. My old unit is now up and running perfectly. What impresses me most is their dedication to consistently going above and beyond for customers.

Sheffield Heating & Cooling technicians deliver top-notch service, consistently demonstrating a thorough approach, politeness, expertise, and punctuality. We've had them install our entire heating and cooling systems and have been thoroughly impressed with their work. They're always accessible and dependable - I'd highly recommend them.

My heating system crashed on a weekend, but thankfully, I chose Sheffield Heating & Cooling. They arrived promptly the following day and evaluated my 20-year-old unit, which had seen better days. The job got done quickly and efficiently by evening, leaving me satisfied with their work.

Needed urgent help with an HVAC issue at home ASAP. Heard good things from a friend about Sheffield Heating & Cooling's work, so I gave them a call on Friday. They sorted everything out by Monday. Impressed that they got it done quickly and efficiently. Will definitely be my go-to for any future HVAC needs.

I had a great experience with this company - they exceeded my expectations in terms of service and expertise. I reached out late on a Thursday evening, and the technician showed up bright and early the next morning at 8:00 a.m. He efficiently diagnosed the issue with my air unit and also identified another potential problem that needed attention. Overall, I'm extremely satisfied with the work done by this company - if you're in need of repair or maintenance, don't hesitate to give them a call.

Sheffield Heating & Cooling consistently delivers top-notch work, with technicians who are courteous and respectful. Their commitment to customer satisfaction is evident in every service they provide. They're prompt, professional, and never pushy - it's clear they prioritize finding the best solution for you, not making a sale.

We've been using this company for years and can't imagine anyone else handling our HVAC needs. Their techs are friendly, organized, and dependable. They offer useful tips on maintaining our systems and reducing energy costs. We're grateful for their service and wholeheartedly endorse them.

We recently purchased a new furnace from Sheffield Heating & Cooling. Their pricing was spot on, and Jeff thoroughly understood our needs. The installation was top-notch - their staff were courteous and answered all our queries promptly. Overall, an outstanding experience that left us very satisfied. We've already recommended them to others.

Sheffield Heating & Cooling really stood out for me - their service is top-notch. When my AC broke, Jeff arrived promptly and got the job done quickly. He's a friendly, competent guy who knows his stuff. The scheduling team was just as impressive, making everything seamless from start to finish.