Plumbing reviews in Collinsville, Illinois

Do not hire this company, very unprofessional. Kelly parks her motorcycle in handicap spaces.

Did a repair for $600 that a local firm had estimated st $3200. Very professional and did extra with no additional charge. Would highly recommend

Kelly Manring started work on our septic tank replacement on aug 27, 2018. And since then I Never knew when he was coming or going. There was no communication. He Worked 35 hours in 3 weeks. Would not return my messages asking when he was returning. Let sewage run above ground in trench for 2 days. Put septic in ground too high so had to drill a lower inlet hole to match up with pipes from house so now it sits very high above ground. His reply to my concern about this was , don't worry- I will grade your whole yard to make it look good if I have to. We had someone come to our house and they called from the driveway to make sure they were at the correct location because he said he thought it was a vacant house from all the mess. Kelly left large piles of dirt on ground not dug on. Left pile of rock covering half of driveway so had to drive on grass to go up it. He would not give us any return dates info. We Didn't know if he was even coming back. He did business under Circle Sewer but would only accept down pay and final pay in his personal name, Kelly Manning. Sept 7th he requested final pay. I questioned his work and asked if govt inspection passed. He said yes, all done and good. I was stupid and paid him even tho I was not satisfied with his work, ethics, or communication. I called Madison county planning and development on sept 10th and was told the inspection was not completed yet. It has been a big mess and concern since day one. It is sept 20th and I am still in same situation. As if that wasn’t enough, we found there are issues with the waste water holding in the inlet and outlet pipes. The septic tank manufacturer and several septic installers advised this could cause future backup into our house. Kelly refuses to address this issue and we now have to pay another contractor to fix his mistakes, costing us of thousands of dollars more.

A cover for another place

Molly was very! helpful

Looking for wholsale prices? Check them out as they are cheaper than the big box stores.

Best plumbing contractor house in the area! Great counter guys! 👏 Great selection.

Molly is great. Always so helpful. I have worked with Connor Plumbing for years!!

Molly walked us through the display room and assisted us in picking the needed items for our shower remodel. She was extremely helpful in pointing out the needed items and matching our décor and design.

Needed a new cartridge for my tub/shower combo. I was given an open package. When I got home and gave it to the repairman he noticed a spring was missing and it had been taken apart and was apparently used. I had to make another trip and say please give me a NEW one in an UNOPENED package. The sales clerk balked at me and acted like he didn't know what I was talking about. I'll never go back. Cost me double while the repairman was waiting on me to make two trips because they gave me an opened used part!

I was looking for a Kohler urinal drain plug and was told this was the place to go for Kohler parts. I showed the bad part to the first counter guy and he acted like he had no clue what I was talking about. The second guy said he’d never heard of one needing replaced in the 28 years he’d been in the business. He suggested I try an auto parts store and ask for a freeze plug. They made no offer to look up the part or to order the part for me. I came home, got online, and bought one on Amazon that came in a Kohler package. I prefer to shop local and could have saved myself two trips to Collinsville (they were closed Christmas Eve when I went the first time) by looking online first. I still can’t believe they didn’t even offer to order one or even look into it. I won’t be going back.

Cons - Took 4 days to respond to a water heater outage. Called Embrich plumbing, recieved service the same day. They even called back to follow up two days later. Finally a day after that, Webb plumbing called. :-(

I use this company on repeat in my real estate business. They are fair, transparent, and gets things done in a timely manner. Local hard working family owned business.

Replaced all the old galvanized pipe also. Work was done quickly and efficiently.

Lets talk about a problem after my line was installed i had an issue I will never know if it was hendrix plumbing or the company I got my house from all I know is after I purchased my house I called hendrix looked up who installed my line he come over no questions asked said I will fix it come back fixed the problem could have blamed it on someone else but did not is a stand up guy man of his word fixed the problem no charge and he may not have been at fault you can 100 percent trust this company

Did a really good job on my bathroom rough in.

OUTSTANDING SERVICE!!!! I can’t say enough great things. Our restaurant was shut down for a clogged drain. Dale came in and had it open and cleaned up in less than 20 minutes. This is my ONLY choice for a local plumber. Fast, professional, accurate, Dale treated me like a friend, not a customer or inconvenience. HIGHLY RECOMMEND!!!!!

hendricks plumbing replaced the last 18ft of my sewer line going out into the street back in september of 2023 while the work ok they did not give me a reasonable estimate beacuse after the city got involved they ended up charging me way more money by telling me that hendricks had to put down and concrete down and then asphalt on top costing me alot more money and just recently the city of collinsville did a sewer job across the street from me and it was cheaply done no concrete was poured and no special cuts made for the asphalt just a square cut and thats it while had to pay hendricks plumbing a whole lot of money and was over charged for the job best advise don't use hendricks plumbing unless you want to pay alot of money for ok work and the city has not heard the last from me

A DIY project gone wrong had us without plumbing to our bathroom. Ryan was prompt knowing our situation and did not brow beat us for trying to do some work on our own. He was professional and fair with his labor of cutting a copper pipe, soldering on a new end, and replacing a faucet. It's now as good as new! THANKS!

This was hands down one of the best experiences I’ve had with a home improvement company. Rachael, the lady that set my appointment was so courteous and kind, even after I had to call her again and again with silly questions. And Jerod did an amazing job on our bathroom. He was on time, efficient, and the job was done perfectly. This company exceeded my expectations and I would recommend them to everyone.

Great service