HVAC reviews in Des Plaines, Illinois

I recently had a positive experience with this company for the first time. The technician, who seems to be the owner, showed genuine interest in my issue and took ownership of the problem as if it was his own. He answered all my questions thoroughly and explained every step he took to resolve the AC issue. His communication was clear and kept me updated throughout the process. I appreciated the advice on ongoing maintenance he offered. Overall, I'm extremely satisfied with the service provided by this company and will definitely use them again in the future, as well as recommend them to others who need heating or cooling assistance.

Avoid this company at all costs. They're not worth your time or money. I recently had the misfortune of trying them out for a home repair service.

I contacted them on April 13th to schedule a same-day appointment for my outside AC unit, which was conveniently located near me. Their upfront plan seemed appealing, but it turned out to be a scam. They sold me an annual service package for $49 without clearly explaining what it covered, and they even offered me a $50 discount through their app.

The concept of the Premium Home Service app sounded promising, but in reality, it was just another example of how unprepared this company is. I waited for over four hours, only to be told that my service call had been "rolled over" to someone who spoke very little English. The rep kept assuring me that they would arrive within a four-hour window and would contact me beforehand.

However, nothing ever materialized. Despite waiting another hour and calling multiple times, I was repeatedly told that the tech was delayed at another project or that they would contact me soon. But they never did. By 2:30 P.M. on April 14th, I was still waiting with no sign of the technician.

This experience has left a sour taste in my mouth, and I can only imagine how terrible it will be when summer or winter rolls around. Needless to say, I'm seeking a full refund for the annual service fee and would advise anyone considering using this company to look elsewhere.

We had a great experience with Lampert Emergency Heating & Air Conditioning. The technicians were very professional and took care to respect our property. They arrived on schedule, completed the job efficiently, and didn't leave until it was finished. I would definitely recommend this company for heating and air conditioning services. Thanks for the good work.

The tech was knowledgeable and fixed my heating/cooling quickly with ease.

Heating and Air Conditioning delivered top-notch service. Their technician arrived on time, was extremely competent, and displayed excellent manners. The repair job was swift and he took the time to clearly explain what he was doing. The price was reasonable and the overall quality was exceptional. They remain a trustworthy HVAC company.

Our technician arrived promptly and showed impressive expertise, quickly and clearly installing the new thermostat without issues. The entire job was completed efficiently, lasting around an hour, and we're thoroughly satisfied with the result. Their professionalism earns them a strong recommendation for all heating and cooling services.

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Straightforward and efficient company that did the job promptly and correctly. No complaints, would definitely recommend and hope to use their services again.

The team at this home services company did a great job. The staff were friendly and professional throughout the process, which made it easy to work with them. Overall, I'm really happy with the results - the equipment is working well and I expect it to last for many years to come.

Home Premium Heating and Cooling does a top-notch job, being thoroughly professional. You won't go wrong with them - it's an exceptional experience. What really stands out was getting the blessing of satisfaction. It's clear they genuinely enjoy what they do and prioritize making customers happy.

We've stuck with Home Premium Heating and Cooling for four years because of their excellent service. The technicians are top-notch, polite, and knowledgeable. They arrived on time and thoroughly explained the maintenance done, covering both what was found and what wasn't. Their professionalism has earned our trust, making them my go-to choice for all HVAC needs.

The techs were polite and went over what they did with me. Their work shows, now my HVAC's working better than before. They got little details right, which matters. The company seems to care about customers, that counts.

Mark has been maintaining my air conditioning and heating systems for years. He's punctual, pleasant, and takes the time to explain things I don't know. After replacing my heat pump and furnace with Home Premium Heating and Cooling, I'm now getting a new AC unit from them. They're reliable, customer-friendly, and offer good value for money.

I recently had my furnace repaired by this company and was thoroughly impressed. The previous issues I'd been experiencing seemed to vanish after their visit, thanks to their prompt and efficient service. What really stood out, though, was the transparency they provided throughout the process - they kept me in the loop about what was happening with my system. It's clear why I'll be reaching out to them again if any future problems arise.

After a string of disappointing experiences with other companies, we took a chance on Home Premium Heating and Cooling and were thoroughly impressed. Their service exceeded our expectations - multiple issues resolved within 48 hours, and everything has been working flawlessly since then. The team was courteous and transparent. I'm still in awe of their professionalism. We won't consider anyone else; Home Premium is our go-to for all our heating and cooling needs from now on.

Having my A/C serviced was straightforward with this company. Their team showed up on time, got the job done quickly, and cleaned up afterwards. I'll be back with them come summer.

The technician gave my A/C a solid once-over and cleaned it out. Left it humming along perfectly after an hour's work. Impressed by their work ethic and attention to detail. Would definitely recommend them for ongoing maintenance.

The technician's thoroughness left a lasting impression. They showed up promptly and took the time to methodically inspect my air conditioning unit, leaving it in better working order than before. The results are noticeable and I'm satisfied with the work done.

The technician's professionalism was evident from the start. Installing a new thermostat took under an hour, and they broke it down in simple terms so I understood how it worked. The difference in comfort is apparent, and I'm pleased with the improved control over my home.

The technician showed up promptly, with a pleasant attitude and a strong understanding of their job. They methodically inspected the heating system, breaking down each step as they went along and sharing useful advice for future maintenance. Their confidence in their work was reassuring, and they fielded all my queries without delay. The service itself was carried out quickly without interrupting our routine. Overall, I'm extremely satisfied with the level of expertise and attention to detail displayed.

Great job from this very good company.

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Dino and his team replaced my entire heating/cooling system yesterday. They did an excellent job, and I'd wholeheartedly suggest Prime Heating for top-notch service.