Lurvey Home & Garden

The staff was knowledgeable and helpful. We purchased a beautiful fountain, which was simple to set up and works great.

To Whome in May Concern

I’m writing to express my disappointment regarding a recent experience I had with Brian Scerba during a same-day return of pavers. The interaction felt very unprofessional and left me quite frustrated.

While I understand the policy regarding restocking fees, the way the situation was handled was more concerning than the fee itself. Brian came across as frustrated and dismissive, and his approach gave the impression that he held all the authority in the situation, rather than trying to work toward a reasonable and respectful resolution. There are certainly better ways to communicate and manage returns, especially in front of others and long-standing customers.

This experience has made me question the level of customer service I can expect moving forward, despite having shopped here for quite some time.

I would appreciate it if someone could reach out to discuss this matter further. I believe constructive feedback is important, and I hope steps can be taken to improve how situations like this are managed in the future.

Thank you for your time and understanding.

I'm. In. Love. Seen this place like forever but JUST went I for the first time. Once you talk to an assistant, you realize it's a family there. These people actually LOVE and CARE for these plants. They have immense knowledge about what your best choices might be - you just ask! The entire center feels like an oasis. I literally want to live there.