Plumbing reviews in Des Plaines, Illinois

Michael was fantastic, showing up slightly ahead of schedule despite being outside regular business hours. He took a thorough approach to the work, taking his time to ensure everything was done right. For a larger company, their pricing was surprisingly competitive compared to others in Arlington Heights. I've had other companies, like ABC and S&J plumbing, charge substantially more - up to 4 times as much - for similar services. If you're looking for good service at a reasonable cost, these guys are the way to go. Their service is top-notch, making them my go-to choice.

Tony is knowledgeable and reliable. He shows up on time, is courteous, and methodically diagnoses problems, answering all my queries clearly.

I was initially optimistic about this company, but they let me down on multiple occasions. In the summer, I had an issue with my air conditioning for almost five weeks before calling Right Away. They came highly recommended after AA Services failed to diagnose the problem correctly and charged exorbitant fees.

When I contacted Right Away, they assured me they would fix it at a reasonable cost, which was a welcome relief. However, there were instances where they'd schedule appointments but fail to show up without notification. I had to call them back, and they rectified the situation, showing up promptly when they said they would.

The technician arrived professional and replaced the faulty control board, but after fixing it, the air conditioning still didn't blow cold air. They came a second time to diagnose the problem, stating it was either a bad wire or thermostat issue. I bought a new thermostat, which didn't resolve the issue. I called them again to fix the wire, and they confirmed it was indeed faulty. Despite already diagnosing the problem, they claimed it would be too difficult to repair and required an additional diagnosis fee.

I found this unsatisfactory, as I had already known about the wire's condition and wanted them to fix it. The technician seemed surprised by my request, saying they couldn't do it due to its complexity. This lack of transparency and follow-through on their promise left me frustrated.

To resolve the issue, I contacted another company, which arrived prepared to fix the problem but first conducted their own diagnosis. They discovered that Right Away's wiring had caused the original issue, not a faulty wire as previously stated. The AC was fixed promptly, and it was clear that Right Away hadn't done their job correctly.

In conclusion, don't waste your time with this company; they lost my trust and significantly frustrated me throughout the process. I eventually turned to Deljo Heating, which resolved the issue within two days after identifying a leak in my AC, as well as recommending a new furnace.

The plumbers provided top-notch service with a focus on professionalism, timeliness, and respect. They communicated effectively, resolved the issue efficiently, and demonstrated integrity in their dealings. Their transparent pricing was also appreciated. Overall, I'd highly recommend this company for plumbing needs.

This technician was thorough, efficient, and communicative, explaining the problems and offering preventative measures. He addressed all issues promptly and asked if I had any questions before departing. Their service exceeded my expectations and I'd certainly hire them again.

I had an outstanding experience with this plumbing company when they installed a tankless water heater at my mom's home. The technician, Michael, was exceptional - kind, professional, and easy to converse with. He arrived precisely on schedule and took the time to thoroughly explain every step of the process, addressing all my questions without making me feel hurried or coerced.

The installation itself was impressive, with a remarkably efficient and tidy procedure that far exceeded my expectations. Michael's expertise was evident as he skillfully navigated the tankless system, explaining its inner workings in an approachable manner. He ensured we were both comfortable with the setup and didn't push any unnecessary extras.

What impressed me most was the seamless, stress-free nature of the entire experience. If you're considering a tankless water heater or plumbing services, I highly recommend this company. I'll undoubtedly be recommending them to my loved ones in the area, and they've earned a loyal customer for life.

Right Away Plumbing truly delivers on its name. I called at 9:45 a.m. with a toilet repair issue, and by 11:30 a.m., Tony arrived to fix it. He provided a thorough explanation of the previous installation's problems and outlined the necessary repairs, offering a fair price. Tony was courteous and professional, ensuring the work was done correctly. I'm impressed with their service and will definitely hire them again for my plumbing needs in the future.

I'd highly suggest this business - they're direct and clearly explain things. Prices can't be beaten. The plumbers arrived punctually, acted professionally, and were pleasant to deal with.

Their name fits perfectly as they fixed my plumbing problems promptly. The techs were speedy, courteous, and expert - thanks to the whole Right Away crew.

Had a fantastic experience with this plumbing service - far exceeded my expectations. The technician was straightforward, knowledgeable, and efficient. He tackled the issue promptly and effectively. I'm extremely satisfied with the whole process. His professionalism and expertise make him a standout in the industry. Highly recommend Right Away Plumbing for all your plumbing needs.

I'm extremely satisfied with the recent home services I received from this company. They tackled my washing machine and dryer connection, along with some pressing plumbing issues, and did an impressive job. Tony, the plumber, stood out for his expertise, speed, and attention to detail - everything was done flawlessly. The bill was very affordable and the professionalism shone through throughout. I wholeheartedly endorse this service provider!

Great service from a super competent expert who fixed our toilets and evaluated our entire plumbing system with care. Highly recommend him - we'll definitely be calling him back.

Tony arrived promptly, courteous, and kept us informed throughout the process. He accurately explained the problems and provided before-and-after pics, which boosted my trust in his work.

Tony performed well on a plumbing inspection at one of our properties. He arrived on schedule and conducted himself professionally. The report was sent out promptly, which is appreciated. We've included him in our list of preferred contractors for similar services.

I called them last night about my broken furnace and they showed up quickly. The guy explained what he'd do beforehand, then started discussing prices. He was nice, calm, and fair. They did a good job, and I think others should use this company for their heating needs.

Here's a rewritten version of the review:

I'm still shaking after my wedding ring took an unplanned swim down the drain in my bathroom sink. Panic set in, and I frantically searched online for plumbers open on a holiday Monday - a daunting task. But then I found Right Away Plumbing, and thankfully, they were available. Their team member, Wendy, was incredibly understanding of my distress and got the ball rolling ASAP.

Her calm demeanor was a lifesaver during that chaotic time. The fact that she kept me in the loop about her ETA via text also helped ease my anxiety. When Kallem arrived, he exuded professionalism and composure, which put my mind at ease knowing he'd get the job done.

The search was on, but eventually, I heard the satisfying clink of my ring hitting the bottom of the bowl. Huge thanks to Kallem for finding it - that alone made all the trouble worth it. But what really impressed me was how securely he ensured our pipes were fixed before leaving. Top-notch service from an exceptional team at Right Away Plumbing deserves a resounding 5 stars.