Home Services reviews in East Alton, Illinois

I contacted Positively Clean following a kitchen remodel. I am also 9 months pregnant and have not been able to keep up with cleaning like I normally would. I explained to the owner that I was looking for a deep clean following a kitchen remodel and she assured me she would be able to help.

The owner came to my home to take a look, take some pictures, and put together a quote. She quoted me $450 with some optional add-ons. Given our house had been under construction, I was fine with paying this and decided to add an oven clean for an additional $50. The deep clean list that I was given also included base boards being cleaned. This was important to me since we had just wrapped up our kitchen remodel and there was some dust sitting on the baseboards on our main floor.

The owner and two others came to my house on-time and were here for about 4 hours. I work from home so I was busy on calls and pretty much stayed out of their way. After my work day, I started to take a look at what they had done and I was incredibly disappointed. My oven somehow looks like it wasn’t touched but also has cleaning agent all over it.

I also sent the owner pictures of the baseboards and my son's bathroom. The counter in his bathroom is still covered in dust and toothpaste. The top of the toilet also has dust still covering it. The baseboards were clearly not touched and have dust left from our model.

I sent these photos to the owner and asked what happened. She denied that there was dust left in the bathroom. She offered to come back to clean the oven again and re-do the baseboards 4 days later. Unfortunately, I have a family to feed and need use of my oven over the course of those 4 days. So I am 9 months pregnant and had to clean out the residue from my oven. Which is exactly what I was trying to avoid by hiring a service to come do this for me. The owner took the $50 oven clean off of my invoice but stopped replying to me at that point.

I am appalled at the job that was done and how much money I spent for it. I have spent time this weekend going over our baseboards and cleaning out our oven.

Positively Clean did a fantastic job on my windows as well as power washing my home. The crew was punctual, professional, and accommodating. They went above and beyond, I will be asking them to return! Get in touch with Joanna, she will take good care of you. Thank you Positively Clean.

Positively Clean is the very best! Joanna and her team are so amazing to work with and always do an amazing job. I can’t recommend them enough. 5-star service every time!!

I had Positively Clean out yesterday to clean our home. We were SO impressed when we got home from work. The ladies were so friendly, the house looked and smelled amazing! They did an excellent job! Thank you!

100% satisfied from start to finish. Upon my initial inquiry, Joanna was prompt to reply, came and took a look at exactly what we wanted cleaned, gave a reasonable bid and got me on the schedule. The day of cleaning, the two techs, Kailey and Jenn, arrived right on time and got right to work. The girls did a fantastic and thorough job. We are very pleased with the service.