HVAC reviews in Fairview Heights, Illinois

Overall the service was good, the representative Shoshawn and the technician Alex were professional, understanding, and communicated well. I received immediate service, text updates, and a photo of my technician before he arrived. The price was more than I expected, and the representative Amy could've been more pleasant, however I would use their service again, I'm satisfied.

Eli provided excellent service for our heating repair. He thoroughly examined our heater and diagnosed the problem! In addition, he pointed out other maintenance needed on the heater to improve it ‘s functioning! He was very professional and efficient.

Outstanding service on our furnace maintenance check up. I was very impressed with Christian. He was very professional in explaining the service he was providing. I definitely want him back for future service calls.

Griffin was very polite and helpful. He did my furnace checkup. He was especially helpful in setting up my future AC/Furnace checkup. I had issues with getting timely checkups so he got me scheduled early.

Justin has been great to work with both times he's been here for A/C and furnace service. Really knowledgeable, helpful, and fast. He's a very personable guy and I appreciate all of his help. Working with Classic Aire Care was easy both times and the young lady that helps set things up made it very smooth.

Classic Air Care serviced the home that was owned by my mother and also my sister’s home. We called them with a report of a possible problem with one of our HVAC units, and they had Patrick O out there the same day. He was very efficient, evaluated everything and resolved all of our concerns. We were very happy with the service and signed up to have our units maintained by them semi annually.

Dan arrived when expected, he asked questions about what issue we were experiencing, he promptly went to work testing our heatpump, explaining what he was checking for. He explained what the issue was being caused by, offered options one how to proceed, providing an estimate for the repair. He was tidy and left the area just as it was when he arrived. He was professional, courteous, and friendly. In addition to being an experienced technician, he is also an excellent representative of Classic Aire Care.

Classic Aire Care has been wonderful to work with. We have had a few visits and all have been professional. I’ve enjoyed having Anthony L and Brian S come maintain our HVAC system. Both very kind and professional. I previously had a subscription service for another local HVAC maintenance company. This company never would reach out to schedule the Bi annual maintenance and it slipped my mind for the whole year even though I was paying for the service. Switching to work with Classic Aire Care has been nice because they call you and make sure you have appointments scheduled for the services you already paid for. If you don’t answer they will try again. In my case, I really appreciated the persistence to schedule the routine maintenance. I will definitely be sticking with this company. Thanks for all the hard work, from the schedulers to the maintenance folks!

Brian S. from Classic Aire Care came within the scheduled window after calling me ahead to let me know the ETA. He took the needed time, and did a very thorough tune-up of my two furnace/blower units. He took photos of everything, and pointed out areas that needed repair/replacement. He was very courteous and polite. Given the absolutely great special offer via HomeDepot, Classic Aire Care is my first choice for all HVAC tune-ups and work. Strongly recommend this company and Brian S.

I’ve been with Classic Aire Care for 8 years and cannot say enough good things about them. I’ve used them for routine HVAC service, equipment sales/replacement, and emergency calls. They’ve always been wonderful. Attentive, efficient, kind, courteous, and financially conscious. I also appreciate that they send a picture of the service person prior to arrival as an extra safety layer.

I am pleased to say that Alex from Classic Aire Care did an incredible job regarding a stoppage associated with my garbage disposal. The washer in the pipe was worn due to a buildup of gunk in the pipes. He was very courteous and explained what he was doing. He cleaned the area when he was finished. His personality was outstanding and he represented the company in a very professional manner. If you ever have a plumbing problem, I highly recommend Alex L.

Brandon fixed my furnace in record time. He was very knowledgeable and kind. He explained everything that could be wrong and what he would do to fix it. He also gave me excellent advice. I am very pleased with Brandon's work and Classic Aire Care. I highly recommend!

This was the first service guy that actually cared about what he was doing. I was very pleased with the service and had lots of helpful knowledge of my system. Thank you very much Roger

Shout out to Vince and the rest of the Classic Aire Care team of service techs who maintain our 5+ year old HVAC unit. Always friendly and helpful addressing our questions. Vince performed our Fall maintenance today in his usual meticulous fashion. See photos for a sample of his impressive work.

Chris with Classic Aire Care thank you for saving me from making a huge mistake today. I purchased filters and I was told that I bought the wrong filters and I could not return them. Thank you Chris for showing me where the filter went on my air purifier and thank you for a thorough inspection today.

The young man was very professional, and kind. He did his job in a very timely fashion, and cleaned up after his self. He did the paperwork quickly so I could have the rest of my day. Appreciated him.

Actually bought tires

The first guy just assumed it was the brain unit, the second guy said the first guy was fired due to incompetence and still didnt fix my dishwasher. They refused to come out a third time and I didn't want them anyway!

Absolutely worthless. A/C went out. Waited two weeks for them to come. I sat at home all day through there “7 am to 5:21 pm” window and then they canceled on me and rebooked it for 2 weeks later. Completely useless. Just don’t waste your time. There’s no one to call there’s no phone number. Just keep it local.

We have had a Sears Master Protection agreement for years lately the service is going down. I got a sears Master Protection agreement. My furnace has been down since October 2023. We have been calling ever week. we were calling almost every day. We were authorized a replacement furnace and then they declined it because of a minor issue we weren't told about it..So again sears decided to send out another technician to check the furnace on 1-20-24 he was scheduled to come today 7-11am this morning but never showed up. Every hour the time has been changing now we're scheduled for 4:00 pm today I don't know if they are going to show up. The real issue is sears don't want to replace the furnace. Sears is coming up with all kinds of excuses. I don't know if anyone else has experience this with sears but this is so frustrating and stressful. Having your furnace not working in the winter when you have a Master Protection agreement with Sears and sears don't want to replace it. If Sears doesn't show up today. I will have to start calling on Monday 1-22-24 and get transferred to about 10 different representatives. This is how sears treat their customers. I was told by sears they would issue a check so I could find a furnace myself that hasn't happened yet either. I am so stressed from calling with no results. Sears please stand by your Master Protection agreement that your customers have to pay for in full when you purchase contract. You have to wait and wait for service depending on where you live. It's not a guarantee the technician are going to show up. The reason this comment is so long is because I am so stressed and frustrated. You won't believe this just got a text saying sears will be here on 1-30-24. I guess the furnace will be replaced in July when we will not need it. I better not say that sears is looking for any excuse not to replace. Thank you

Two times they no showed on Saturday appointments. Both times I got up early to drive to the property to meet them because I got a notification that they were on their way. Both times no one showed up BUT the worst part is, they lied about it. I got a completed invoice with pricing stating service was done. Then I got a notice that they couldn’t find parking and AC was inaccessible?? I live in a normal residential neighborhood and have a driveway, so…..

The absolute worst part is that they don’t have any humans in customer service, they are all AI and bots. You can’t get to or talk to anyone.

DO NOT USE THEM!