Reviews of local pros in Mt Prospect, Illinois

I've been loyal to Master Mechanical for over 13 years, starting with Tom, the owner/operator I met back then. They handle all my HVAC needs: furnace, water heater, A/C. The service is always top-notch - prompt responses, on-time or early arrivals, and regular updates throughout the process. Victor, my go-to tech, consistently demonstrates expertise and politeness. He breaks down complex issues and offers both short-term fixes and long-term solutions. Their commitment to customer satisfaction is genuine. I appreciate their quality work, fair prices, and exceptional service - consistently excellent.

The technician, owned by Tom, arrived to replace my air blower. He identified a non-functioning capacitor after testing. I appreciate his upfront honesty and professionalism. He also took the time to explain how the digital thermostat works, demonstrating a level of expertise and customer care.

Our furnace conked out on the chilliest day of the year, spewing an error code. I reached out to Master Mechanical and a few hours later, a technician showed up. He was courteous and competent, fixing our unit in a flash. The service was top-notch, leaving me thoroughly satisfied – no hesitation in calling them again.

I've relied on them twice, once in fall when my heater failed and again this spring when my AC unit broke down. Both times they quickly diagnosed the problem and resolved it efficiently. Their pricing is also very competitive. What impressed me most was their exceptional communication - it's rare to find a company that responds promptly and keeps you informed throughout the process. They're truly top-notch, making them my go-to choice for home services.

Victor showed up on the same day and nailed the diagnosis - recommended replacing both the condenser and coil, which we ended up deciding on due to their condition. Tom squeezed in an assessment despite his busy schedule. Great service from start to finish. Would definitely recommend this company.

They fixed my AC problem quickly and efficiently. Victor arrived on time and was courteous throughout his visit. He explained that they didn't specialize in my system, but still worked to diagnose the issue. After a lengthy search in the hot attic, he got it up and running again. The price was fair and there were no unexpected extras. Overall, I'm satisfied with their service and will likely use them again.

We hired Master Mechanical after getting a referral years ago. We'd researched them thoroughly and thought they were the best fit. It wasn't about saving money; it was their expertise and clear guidance on our options. The job went smoothly, and they delivered as promised. Their follow-up service has been top-notch.

Master Mechanical's staff consistently deliver excellent service with expert and approachable technicians.

Victor was spot on with his expertise - he nailed the answers to our questions. The service was top-notch. We'll stick with Master Mechanical from now on.

I've been relying on Master Mechanical for nearly two decades. Tom and Victor consistently deliver exceptional service, arriving promptly whenever I need repairs - often the same day or next morning. Their integrity is genuine; they won't upsell me on unnecessary work unless it's genuinely required. Having used their services at my parents' home and condo, I wholeheartedly endorse them to anyone seeking reliable assistance. They're dependable, trustworthy, and transparent - if only ratings allowed six stars!

Great service from Master Mechanical, thanks for the assistance during the worst possible time - furnace failure in the middle of winter. They responded quickly, sending someone over within minutes and resolving the issue on the same day. Much appreciated. Kudos also to Tom and Dominick for a job well done.

Excellent experience with fast, friendly, and professional service. Highly recommend for reliable HVAC support.

We've been using Master Mechanical for years due to their local family-run approach. They're consistently honest, reliable, knowledgeable, friendly, professional, and reasonably priced. When our heat stopped working overnight, Victor arrived promptly before 11:30am and fixed it within an hour. As part of our regular maintenance routine, we also purchase annual services from them when needed. Tom's team has always been top-notch - especially during the installation of our new system. I strongly endorse their services to anyone seeking a trustworthy solution.

The technician showed up promptly, was courteous, and demonstrated expertise without pushing unnecessary upgrades, leaving a strong positive impression.

I've tried MM after neighbors raved about them for a furnace tune-up in Mount Prospect. Victor arrived promptly before the scheduled time, even called ahead to confirm. He was friendly, tidy, and showed great expertise. The service was top-notch, earning my loyalty - I'll be using Master Mechanical from now on!

They did a top-notch job on two repairs, which were handled promptly and efficiently. In one instance, they responded to an emergency call for furnace repair when the temperature dropped to -4 degrees Fahrenheit. The technician arrived on schedule, diagnosed the issue, obtained parts, and completed the fix in under an hour.

The second repair was a minor issue with the house humidifier connected to the furnace, which took less than 40 minutes to resolve. Both repairs have been successful. Overall, my experience with their work has been outstanding.

Victor was a pro from start to finish. The whole team at MM is super friendly and accommodating. We've had them handle our heating needs since we moved here 8 years ago. In the past, some HVAC outfits have been shady about their pricing or work quality. Master Mechanical always delivers on quality work at a reasonable price - I'm never disappointed.

I had an exceptional experience with this company, given that I own an older system. When it stopped working, I worried about having to replace it. Thankfully, the technician was courteous and efficiently diagnosed the issue, resolving it at a reasonable price. The repair was completed remarkably fast, as I called in the morning and my AC was back up by afternoon. My confidence is restored - if I need a new system in the future, they'll be my first choice.

Tom came over and broke down the choices for me in detail. He weighed the benefits and drawbacks of both high-end and low-end options, landing on a fair price for my chosen products. The team showed up right on schedule and wrapped everything up by the end of the day - they were easy to work with. The new furnace is making a huge difference, providing much better heat than the old one was ever able to. I'm thoroughly satisfied with Master Mechanical's service, having used them multiple times now for different replacements.

Quick response, knowledgeable staff, excellent service, and spotless clean-up.

Had a great experience with Master Mechanical - very professional installation, provided options and booked my first seasonal maintenance.