Reviews of local pros in New Baden, Illinois

These are the folks to call if you have a tree problem. We had a tree fall in our yard. On our deck and on a swing glider. The tree base was approx 24”. Inside of1 hour you could not find a leaf in the area of that tree. They came out and chipped that tree, branches and all. Raked the leaves and debris up. Everyone had a job and not a minute was wasted. Absolutely the BEST!!!

I recieved an estimate from this company because I seen them doing work down the street back in early april. They provided a preliminary quote that day. When called back to schedule work, the company representative stated that they would need to come out and provide an actual estimate on paper. The appointment was scheduled and the company missed the appointment without notification. When reached out the company was very apologetic, so we gave them another chance. At the end of April, I received an actual estimate and called to schedule the work officially. At this time, the company stated they would not be able to provide an exact date, but stated it would be around the end of May and would provide a 3 day notice. The end of May came and gone and I had never received a call from the company. I reached out via phone and the phone did not ring and their mailbox was full. Therefore, I sent an email and received a response stating due to the wet weather they were running behind. This is understandable considering the rain we have had this year. However, it is still unprofessional to not reach out to people to let them know the status. On July 8th, I reached back out to the company for a follow up and 3 emails later never received a response until stating a bad business review would be posted. In about 5 minutes after sending that email, I received the following response:

"Good evening,

I sincerely apologize, but due to unforeseen circumstances we had a retirement and we are out of business. I apologize for the inconvenience this has caused.

Kevin Laird"

Considering I have waited 3 months for the work to be completed from this company, it is very frustrating to find out the waiting was all for nothing.

This guy and his crew are very professional. Not only did they do a great job but they cleaned everything up very well which we appreciated. The fact that it was so close to our house really scared me, so I asked for insurance proof and not only did he provide it, but he put it in our name and emailed me a copy. I would use them again for sure! So happy the dead tree is finally gone! Safe and sound!!!

S&S was great! Fast, free estimate and they were hear the next day. Tree was down, stump was gone, and everything was cleaned up and hauled away. Friendly, professional service. I would highly recommend them for any job!

Highly recommend.

Super easy process from quote to job completion - excellent work and great people!

Great service, competitive price, and very safety conscious.

My experience with this crew has been nothing short of amazing. The entire process from quote to invoice was a breeze.

They showed up on time and were very professional. They took pride in the work they did and took extra precautions to not damage anything when removing our tree.

A business owned by real people who genuinely care about their work. Leaving a satisfied customer matters. Being proud of the job they did matters. If you have a tree problem and need help you can trust then give S&S a call!

The crew did a great job and left my property clean each day. I would highly recommend this company.

Promptly provided an estimate which was very reasonable so contracted for removal of 10 diseased fern trees used as a wind break. Crew did a excellent job with removal including grinding down the stumps. Clean up was excellent as was the attitude of the crew.

The crew showed up and removed our tree that was in a very tight spot between our house and garage. Their experience is top notch and I would recommend them 1000x over anyone else!

Responsive, Respectful, and Reasonable. Robert and his crew are great, no brainer for tree work.

I am so pleased with S&S tree service. Communication was clear. Work was done safely and with respect to our property. Neighbors immediately commented on how nice the finished product looked too!

Great communication and great work. Only took three days from first contact requesting estimate to finishing job. Communicated well and can’t even tell they were in my yard, except for the stump I requested not to grind. I will recommend to others needing tree service!

Robert and his crew is the BEST! They went above and beyond to see our facility was safe and clean when they finished! You will be totally pleased when they take care of your tree service needs!

Great team!! This is the 3rd time they have trimmed our trees. Their work is fantastic and they do a great job cleaning up the job site.

S&S Tree Service staff were great. I am happy they are local! I contacted them and they came out that same afternoon to get the job done. Reasonably priced for what I needed done. Will definetly contact them again for future tree service. They also do military and senior discounts, which I forgot to ask about. Oh well.

Service was prompt, fast, and flexible to complications that arose on the day. I had 4 trees trimmed and one tree removed. The trim came out great and met all my needs. The tree that was removed was in a tight spot near the house. They got it removed quickly and without any damage to the house.

Robert with S & S was very professional and communicated every step of the job, it was wonderful. They were reliable. They did a great job and they cleaned up everything. I would definitely recommend S & S.