Reviews of local pros in North Riverside, Illinois

The technician was very knowledgeable, diagnosing the problems and correcting them. He went above and beyond my expectations!

The technician that we had was Eric he is so knowledgeable so professional we Will always ask for him to come to our home to fix our washer and dryer because he was that thorough and so knowledgeable! Excellent technician! Highly recommend!

CJ had a time with our old Frigidaire washer. He had to order a switch. Because of the winter weather it took 6 days for the part to arrive. He was able to make the new switch work but it took some extra work to make it fit. I was impressed with the work he did.

Our technician was prompt and knowledgeable. Parts were ordered and shipped directly to us, and he came back to do the repair as promised. Great experience overall.

If I could give no stars, I would. Schedule an appointment, take off work only to receive a text after the appointment window from Sears Appliance telling me they cancelled, no reason as to why. Second, it's a sad state of affairs when you call a "local" repair shop and try to understand what happened and you're dealing with a call center in India that hangs up on you and has no clue what they're doing. Shame on Samsung. I'll be going with Abt from here on out.

Sade did her job, but I will never use this service again. To charge $129 to do nothing is ridiculous.

Our technician, Mark, rendered excellent service. He was knowledgeable, efficient, courteous and kind. Our snow blower is now functioning as designed thanks to his expertise. Please commend him for us.

Monty did a great job and was very nice to work with!!

Your website for scheduling a tech is practically useless. I wanted a tech for both our washer and dryer and we have Sears maintenance agreements on both. That was impossible to get done on your website. We have had Sears maintenance agreements for more than 50 years in 2 different states and 3 different homes. Your website scheduled 2 different techs on 2 different days. What a waste of your techs time and you had to pay 2 different techs. Sears appliance repair service used to be the best that we could find but that is not longer true. If you want to keep our business, please improve your website and adding real people to talk to would be a very good start.

Tech restored service to my furnace was very professional and knowledgeable and helpful

I have no issues with the repair work done by the technician. However, the customer service I experienced with Sears Home Services was lousy. I would make appointments and they were cancelled and rescheduled at least 3 times that caused me to miss work. I was unable to ever reach a person only a horrible automated system. And I was charged over $200 for work that took less than 5 minutes. I will never use Sears again.

Did not show up for initial appointment and did not call to reschedule. I had to call the following morning to see what happened, some emergency and they couldn’t get me in that day, had to wait another day. Tech was nice, fast, and professional. 5 stars for the tech, 2 for the customer service.

The technician came and was in a hurry to get out after checking the unit.’was going to charge me another Extra bucks for a maintenance that has not happened or has not been done. He informed me of the problem but did not take the time to explain things or the process of when the material will be available, the claims process and approximately how long would it take for a technician to fix the problem. After being on hold for a long time on the phone with his Company and the Home warranty, he doesn’t have the patience to explain to the customer what was going on, I guess he has another customer waiting but I felt that his behavior was inappropriate unprofessional, just want to get paid and get out of there. I was not very satisfied with the approach and how it was handled

Technician Hector D. is one of your best workers, I am very satisfied with his performance on my dryer. Please let him know that I really appreciate his dedication. Thank you very much. Mrs. Juanita Avila

the Young man that serviced my call was very Kind respectful courteous and knew his job. he explained what was going on. then he asked if we had any questions at this time. we do not get that to much in our service calls today Especially for Seasoned citizens

He was very professional and informative about the problem we are having with our refrigerator.

He came over to check our Boiler and he said that it was fine but I told him that we are not getting heat through our Radiators he said that they need Bleeding and that he is not allowed to do that!! So my husband and I were cold all night this is not Acceptable, I never heard of a heat technician not allowed to bleed Radiators!!! We do not want him back at our house because he doesn't complete the Job!!! We got him through are Home Warranty!!! I am calling my Home Warranty next to report how Poorly this guy is!!!!

Francisco is the Bomb. He is excellent at repairs and he is very kind. I believe he is probably your best technician. Give that man some some award!

Do not use no idea what they are doing,came for service diagnose my washing machine wrong I paid $487.00 parts labor and service the next day the washing machine had the same problem technician comes back says the machine needs a board unfixable can't get the parts. The technician Said we will credit your card back .3 weeks later I call the company you should have it in 14 days nothing call back they give me the corporate office sorry you should have your credit within a week nothing.call my credit card company to dispute the charges sears replies to them I had 30 days I should of called back for service WHAT BS they dragged It out past 30 days so they don't have to refund .and the credit card company says because it took so long for me to dispute no credit.excuses I used to love sears and used the rapire before never again.Shame on you sears repair . Disappointed save your money and don't use they stole $487.00 from me because they have no clue how to diagnose the problem.

The technician kept me informed of everything he was doing from start to finish. He gave great recommendations on the upkeep of the furnace. Very professional! I appreciate his feedback on maintaining the furnace. Thank you for the exceptional customer service provided

Were kept getting notices on the time our service man will arrive. the last notice said 1: 46. How ever he did not get here till 2:55. this was very upsetting. However he did wonderful work

The technician explained exactly what he was going to do and he also explained the warranty policy to me which help in deciding to go with the plan.