Reviews of local pros in Plainfield, Illinois

We switched to CA from another national provider by recommendation from a friend and are very happy. Been their customer for nearly two years now. Through their change in ownership, service and communications remained excellent and seamless.

I have suggested and will recommend CA to my friends and family.

I've been using this service for many years, but since it changed ownership, the quality of the service has declined considerably and become more expensive at the same time.

Today's particular cleaning, as appears to be the norm lately, the cleaning crew did 90% of the work with 90% effort. They go through the motions but don't actually look at the results. That means crumbs left in the corners of the kitchen floor, a glass side table still has dust under the lamp, bathroom floors with liquid spots still there from use, and hazy tiles in the shower.

Since I was home when the crew was here today, I mentioned the hazy shower tiles specifically. I was informed by the crew member, very politely, that the chemicals they use won't remove the calcium haze, and they are not allowed to use anything else. This is the same shower that has been cleaned before (often by me after the crew is gone). What's the point of "cleaning" a shower, if it's not clean when it's done.

The general theme appears to be that the crew is instructed to perform specific steps. Period. Whether the house is clean or not when they leave is not their problem. I'm at wits end with this cleaning service. I had cut them some slack because of what we've all been going through with COVID. But like many others, I believe COVID is pushing this badly run business over the cliff of reasonableness.

As a point of reference for you all, the 2 person crew was done "cleaning" my 2000 sq. ft., 2 1/2 bath house in exactly one hour, for $137. That's $68.50 per person-hour. I think it might be time for me to move on.

The staff is always very friendly and accommodating. The owner even came to re-do my floors once when I was less than thrilled with the original job done (salt during winter months). My only complaint is that the cleaning staff was different all the time so the job wasn't consistent. We had rockstar teams who did it all A+ and some teams who did ok but I felt I could do better. I just never had the showers done A+

Angel and Terry were here in October and did such a great job. All the blinds were dusted as well as all of the other cleaning. They are a mother and daughter team and it is such a good vibe from them as thy work together. I sure hope they are the same team who comes back in November!

Following two initial deep cleans, we were well pleased with the manner in which the process was accomplished on our first standard clean. We do inspect following completion of, at minimum, a full level of our home. Only one somewhat minor yet important enough to point out item was immediately corrected without any sign of negative receipt. We are senior empty nesters with not pets so have opted for a four week cycle. Tonya's responsiveness and flexibility has been excellent throughout.

Trust is very important to me and my family. Jorge and Maria have earned that trust. Their work is professional, exemplary and speedy. They always listen to my needs and concerns.and take the extra steps to ensure my happiness. I wouldn't have anyone else clean my house.

We have been using the Cleaning Authority for a few months now. They really do a great job. My son loves to come home from daycare and see how his stuffed animals have been arranged on his bed. Nice touch, Jorge and Rosa!

The team is always sensitive to my needs and will make any adjustments necessary. The house is always spotless after they leave. This is absolutely the best group of cleaners I have ever had. I will always recommend Cleaning Authority to anyone who needs a cleaning team.

I've had their service for a few months now and couldn't be more pleased! Not having to lock into a contract made me feel more comfortable giving them a shot. Their rates are very competitive and their staff is friendly and professional.

Having used The Cleaning Authority for a couple months now, we are very happy with them so far! They are consistent, communicative, and do a great job! I am very satisfied with the price as well.

With our busy schedules, we just don't have time to clean how we need to, especially with 4 pets! Great job ladies! We hired them for the bi-weekly with deep rotation. You guys are great! Thank you again, VERY APPRECIATED! 🤗

Great service, consistently done ✔️
Excellent personally and considerate .
Our house gleams and even smells nice!

Fantastic service! The team was on time, super friendly, and left my house spotless. Highly recommend!

I am very satisfied with Cleaning Authority’s professionalism, timely manner, and cleanliness! I’ve been utilizing them for months now, after being a returned customer from utilizing their services for years prior. The team is friendly and leaves our home spotless every time. Rosa/Rose cleaned my house last and she was alone and still was excellent!!

My girls are great! Not only good at their job but pleasant to work with. They arrive on time ready to work. Hopefully this will be my forever team. My home sparkles when they are through and make for a relaxing weekend. Jennifer and Peyten and trainee Chasity also make my house shine

We’ve used the cleaning authority for a couple of months and generally have been happy with the service. We do get different crews every two weeks and there is a difference in how well they clean. This week Dee, Richard and Jessica cleaned our house and did a wonderful and thorough job. I made a list of 3 areas which I wasn’t happy with the previous time and they made sure to get to the items I had listed and did a good job.

Jessica, Brenda and Cambden did an outstanding job as always!

This is the 3rd service I received. The first 2 were deep cleans and this is the first standard clean. I want to be honest here as I know people like myself actually DO read and value these reviews. I didn't realize that each appointment would be different people cleaning. The first deep clean I was extremely happy with. The second was terrible. It was definitely NOT what I would call a deep clean of anything. They skipped over many things and thankfully I was there because I was able to see what kind of job was done and not done.. I was considering canceling any further service, however,I wanted to give them one more chance and I'm very glad I did. Now I will say I did not call or complain about my dissatisfaction because I wanted there to be no previous knowledge of any issues or problems. This time (today) the same person who did the initial deep clean came back and I was so happy because she did an amazing job. I asked if I could request her and her partner to come every time and she said yes that was possible. I like having someone who knows my specific needs and wants.. I have several animals and a child. Morgan and Kayla are wonderful and did a very thorough job. I am very happy with the results and will be requesting them from this point forward. Overall, I am glad I gave them a second chance.

I have had my initial A & B cleaning and am very satisfied. This week Stephanie and Jeffrey did the cleaning and did a great job. My bathrooms have never been so thoroughly cleaned and I can't find dust anywhere.

October 8 2019
Great prompt service especially Jennifer and Peyton. They do a great job and are always cheerful.

We have used the Cleaning Authority for 15 years now and for the most part happy with the service. They tend to send different crews for the cleans and there can be a big difference in how well the house is cleaned. I give the company three stars for not keeping the same teams for each clean and inconsistent cleans between crews. Can’t correct a team if they don’t come on a regular basis. Note this is based on 15 years of service.

After years of on and off service, Kerri was assigned to me last year and I have gotten an excellent and consistent clean each time she has come to my house. She is reliable, honest, caring, dependable and consistent cleaner. I can’t say enough good things about her. I give her five stars! She’s fantastic!!

Disappointment that Jazz was not at my clean today. She and Kerri make a great team. Kudos for Richard! He did an excellent clean! Really appreciate it!

Did a thorough cleaning.and was very fast. Very happy with the service.