Reviews of local pros in Plainfield, Illinois

Came at a good time. Didn't have to wait all day. Very patient and nice .

We were given a 9 hour window. Today, the day of the service, I read my message at 8 am that the technician narrowed the window to arrive between 1:30 to 3:30 pm. Here I sit still waiting at 4:50 pm and Monty is a no show. I didn't hear anything, so I called and was told that we would be receiving service today. Very disgusted with the lack of customer service 😒 I received today. When can I expect to receive service?

Isy was kind and very knowledgeable about dishwashers. He diagnosed the problem quickly and explained everything to us.

I greatly appreciated the courtesy heads up phone call with an estimate of arrival time. Both technicians did this. They were clean and polite. Definitely assets to your company.

Very pleasant, did an excellent job and I have heat‼️‼️

Unable To ever reach customer service. Also discrepancy in charges and in work done and washer. Washer still not working. Had to
Buy part they said was needed and didn’t use it.
Worst experience ever. It’s definitely not the old reliable Sears. Josh didn’t seem to know what he was doing on first visit. When he came second time had another tech with him . When they left washer worked for two loads and then had same problem . Washer NOT repaired .
Still trying to reach representative, so far not possible.

Jerel was amazing. Came to swap one part on our dryer and just by listening to it he was able to diagnose other potential problems. It now sounds and runs perfectly.

Had sears out on 3/11/25 to fix drier not heating. Charged $180 to clean. Said issue was fixed . Washed and dried 1 load of clothes on 3/13 it worked just fine, washed and dried second load of clothes no heat! Called sears at 11am scheduled same day 1-5 @ 4 pm received email that they are rescheduled for 3/15. Called back got the run around said to call other #s didn’t work no live person. Called back same as first time and they can do nothing!!!! Stay away!!!
Edited to add came out at 8 am 3/14 said they can find nothing wrong with dryer keeps popping thermal fuse could try replacing would cost another $140 for part and of course more labor … scam

Isador was very polite, professional and efficient. He informed me of the problem and fixed it. The only issue I have is the 8-5pm window of waiting. He arrived close to 5:30, that was practically my whole day. Could it be narrowed down to 4?????

Sears is supposed to fix my washer, per my warranty purchased by myself. They have rescheduled my appointment 7 times now. I've been dealing with no washing machine for over a month. This place is complete garbage. Don't waste you time or money here.

Saul was efficient and on time for the appointment.

I sent a photo of my icemaker problem to the AI customer service agent, and the photo was never sent to Saul. If the photo had been sent to him early, he could’ve ordered an icemaker replacement and had the maintenance cared for in one trip. Instead, he diagnosed the problem, ordered the replacement, then came back about 1.5 weeks later with the replacement part.

From stat to finish, I was impressed by the knowledge and professionalism of our service tech, Isadore. He was very respectful and kind and a pleasure to have in my home. He dectected and fixed my issue in record time. Thank you!

Jerel was very polite and very professional. Explained everything he did.

Our repairman Steve took over 2 hours to fix our Electrolux dishwasher. We had two other service calls from Electrolux directly and they could not fix it. If we need any other repairs for other appliances we will absolutely insist on having Steve.

Great experience with Charles. Came on time, got right to work and was straight with us that it was time to get a new washer. Friendly and experienced. I will call Sears again for appliance help.

The tech was great that's who gets the 5 stars but I didn't need a repair just a tune-up and I was charged $139 dollars that's ridiculous I paid twice the price.

Chuck was courteous and clear about what was wrong with our appliance and explained simply enough what work needed to be done. The resulting repair was easy and Chuck narrated each step so I would understand. I had reached the end of my expertise on the issue quickly, so it was great to have a knowledgeable and experienced technician arrive so quickly!
Making an appointment on the website was simple and the reminders via text allowed me to track where I was in the order of the day's service tickets. Will continue using Sears Home Services, for sure.

The service I feel was disappointing. I waiting two weeks for a service that took 15 minutes. The first service tech who came out was awesome. He ordered the part, and was great, but the next appointment the tech changed the service without calling. He arrived in my driveway then left. I had to contact customer service to be told there was nothing they could do. The last service tech was hour late, and his excuse was he had to drive from a far distance. I had to wait all day and that was not accepted.

The install of the part was good, but I feel the communication was not good.

Jerel was awesome! Explained everything clearly and was helpful; even came a day early for the second visit to add in the ordered part! Highly recommend!!

I normally don’t like Sears but my warranty company used them. I can say the technician was awesome and fast. The best service I’ve had thus far.

I am very glad we got Jerel to check out our dryer. He throughly checked it out and found the issue. Ordered the part and came back a few days later to replace it. He went the extra mile to check and clean the inside of the dryer afterwards so we wouldn’t have a fire issue because of built up lint . I hope you will be as lucky as us to get a great technician.