Reviews of local pros in Plano, Illinois

Repair person was very knowledgeable help me out to the fullest very satisfied

On time, friendly, professional in every respect and very knowledgeable was a real pleasure having this technician.

Arrived on schedule, completed on schedule, great support. Gilberto is an excellent tech

My technician was Great! He Was very persistent in finding the problem and fixing it! He was also very friendly! I am very happy with the service!

The replacement parts installed did not eliminate the problem of erratic temperature in operation of the oven. Apparently the parts are not compatible with the specifications for this oven.

Very efficient and explains things w. Thank you

The technican was prompt and very knowledgeable of the product! Did a great job and cleaned up when he was finished!!

Luis V was very knowledgeable and put in all the parts that were ordered and explained everything he did so I was aware of the repairs. He did a great job. Thank you

The technicians were knowledgeable and courteous. The issue with my washing machine was thoroughly explained.

Technician was courteous but repair took several visits over 3 day period excluding 2day wkend. This resulted in 5 days without heat during a period of cold temps..

Technician was great. BUT prior to him had 2 techs come and 3 canceled service calls. Meaning I had to be home for 5 days. First tech mid-diagnosed roller replacement in my dryer. (The drum was actually cracked, he never bothered to open the dryer up.). So in the end, I had to replace the whole dryer. Spent hours on the phone trying to get called back and was THE most frustrating service experience in my life. Will never use Sears for appliance repair again. (Which is very disappointing because I actually worked at Sears in the Home Services division years ago!)

Service was prompt- arrived the very next day before noon! The technician was super friendly and very diligent to find the issue with my dishwasher. He took the time to explain what he found and also showed me a few maintenance tips I should be doing to keep my machine in top shape.

I was very disappointed because I wasted my money on the service call. I should have known that it was not helpful when I was not even asked what brand or anything about the refrigerator. Nothing could be done to repair my ice maker, my options were useless. The technician was nice but it was truly a disappointment. It feels like a service call just to collect money, knowing that you’re not gonna fix anything

Jorge was a great technician he came in and he did the job he explained the job he also explained the warranty and if that I were to take one out today doing his work that I would be able to get $150 off the price. I was not happy with the gentleman on the phone who I got the warranty with the day before Jorge coming because that individual told me that the technician could not provide a warrant therefore I was not entitled to get $150 off the cost today. Overall Jorge did a spectacular job

I'll return just based on the tech. Professional, courteous, and explained what he was doing. 5 stars for Steven!

Thank you!

The feedback page Sears sends is broken, which is why the 4 star review.

We had a brand new dishwasher installed in September. Since then we’ve had 5 service calls to repair the same issue…a leak from the front of the unit. We’ve been told that there has to be a certain amount of service calls before the dishwasher can be replaced…and we’ve exceeded that. Apparently it’s less expensive for the manufacturer to have someone come out 5 times to fix a leak on a brand new dishwasher than it is just to replace it. I highly recommend NOT using Sear lservice repair or GE for anything at all.

Devin D. Alex and Jerrell and Vickie were excellent, kind and very polite! I don’t know why it took 5 months to get the service done. There were about 10 no shows on days when I had an appointment. And texts saying I was no longer under warranty when I clearly was! I cancelled Dr. appointments and car repair appointments and no one showed up. What happened to the Sears that I knew and loved ?? I started my calls back in April of 2024. So whoever is in charge of that gets 0 stars from me!! I hope that I get a call back on this issue!! I got calls from parts repair pickup on parts that were never delivered!! I called so many times for repairs. I got China, Arizona, Georgia, India etc!! And once was on hold for 1 hour and 40 minutes and finally I hung up! Can a live person call me back please?? 🙂🙂🙂🙂

First repairman was not the "refrigerator guy".
Had to wait additional 48 hrs.
Second guy knew more about my call than I did...never let me explain because he knew everything and cut me and my wife off several times. Completed inspection and repair in a timely manner, but continued with a typical Monday blues and this is a terrible hassle to my day attitude.

Completed repair with estimate...then while completing transaction kept talking making it very difficult to complete transactions as couldn't listen to instructions on phone while he was talking.

Refrigerator is repaired, and no longer making noises. Very efficient in diagnosis and repair...but had the worst attitude of a service provider that I have had in some time.

Steve did a wonderful job!! He fixed everything and saved my ability to prepare Christmas dinner next week! I had submitted my visit request fairly late last night and he was here by 8:40 this morning! Incredible service! I would definitely call again if needed for a different problem or appliance!! Thank you so much!!

My gas dryer needed repair and I was happy to find that Sears was still doing appliance repair service. The technician, Jerel, identified the problem, explained the necessary repairs needed and the cost and fixed the dryer. I am very happy with the whole process and glad to have my dryer running like new.

The person I spoke to wasn’t very helpful and would not refer my call to a supervisor. She was adamant that she was the only person I could talk to. She took 25 minutes to find out what the replacement amount would be. A very disappointing conversation, not what we usually get from Sears reps. We’ve been customers for 25 years and buy our appliances exclusively from Sears with the Master Protection Agreement. There was no consideration of this. She could have been more helpful and referred me to someone else. Also, her information contradicted the info I received from the Sears MPA rep I spoke to last week. Now I’m stuck.