Reviews of local pros in Plano, Illinois

The technician was friendly and personable. He was thorough, and straight forward with explanation of possible future complications.

Luiz the technician was great! Very professional and very thorough. I have no complaints with the work and the service he provided.
My only complaint with Sears Repair is that my appt was for Friday, but he didn't show up until Saturday. My window for Friday was 8am-5pm, and at 4:45pm I received a text telling me the appt was rescheduled to the next day. I never received any updates during the day. I rearranged my schedule for Friday and stayed home all day waiting. Rescheduling to Saturday was not a big problem since we were anxious to get our fridge fixed after 2+ weeks. But waiting until 4:45pm on Friday to inform me was very frustrating. Plus, my date was scheduled over 2-weeks ago so you would think our job would have had a higher priority. Would have liked to have received some kind of credit or coupon for the inconvenience. Sears needs to work on the scheduling and automated systems they have so customers are better informed. Plus, a time window of 8am-5pm is ridiculous in today's busy world.

Super kind and very quick to schedule. Easy to set an appointment with their automated phone system. Less than 24 hour turn around. Punctual arrival. The tech was knowledgeable and nice. And clear details on diagnostics.

Had a wonderful experience with our tech, Jerel. He was so knowledgeable and made sure our issue with our dryer was promptly taken care of.

Our technician communicated with us a Clear time that he would arrive, was very prompt and professional. Highly recommend! No

The whole Sears repair experience was great. Jerel was great friendly and completely straight forward with me. And very helpful with letting me know about the home appliance insurance program.

I was more than happy with my technician. He was professional and found the problem right away. My dad was with Sears for many years and they showed the same respect my dad did when he would serve us something.

The technician was very knowledgeable about my appliance and he was here to fix it within 2 hours.

Steve from Sears Appliance Repair was knowledgeable, patient, and very friendly. He entertained questions about the microwave, how it works, and how to keep it running for another 20 years. I actually enjoyed my time with him because other technicians are bothered by customers who hang around, not Steve. If I ever need more help from your service I’d welcome for Steve to come back. You have a great technician and also a great person working for you

Steve kept us updated on arrival time throughout the day. Inspected the unit to verify what we thought was the problem. Appreciated the thoroughness shown during the diagnostic and repair process. Everything was clean and back the way it was . Great job.

Installed a system for me. Now never takes my calls and never calls me back when service is needed. Not good business for sure.

Cannot count on Kurt

Kurt installed furnace/ac in 2012. Great service then and NOW! Fell off the face of the earth. Never get a call back.

Kurt is a very honest reliable heating and air guy! Great guy!! He also does alot for the community on his own time as well!

Kurt installed a new, energy efficient furnace/ac unit for my home in Sugar Grove a few years ago. The installation was flawless, and the service then, and now, is terrific. I recommend JKS without reservation.

Carol Kalins