Reviews of local pros in Trenton, Illinois

Great company to deal with, when you deal with Randy Baer you are dealing with an expert not a salesman. We had an issue with other HVAC companies wanting to even do the job due to a 14” Crawl clearance. They straight up told me it couldn’t be done and I was crazy. Baer got it done and in good time ( even during the coldest week of the year) . We use them for regular maintenance, emergencies and new installation and each time our expectations were exceeded. Kyle our technician was great to work with and very trustworthy, the only person to not complain about the short crawl space clearance and get the job done. Thanks to Randy, his family and our technician Kyle for supplying a quality product (Trane!) and impeccable service.

They said 7am and they showed up before 7am! Usually I get people that are very late. Kyle and Kyle are Very professional, very clean, they even covered up my washer and dryer before they started working! Kyle answered all my questions, was very nice! My air conditioner works better than it ever did in the 9 years I have lived in this house! I would definitely recommend them! Jenny is very sweet and helpful, thank you guys so much for the great work you do!

My hustand James and I hired Baer Heating & Cooling to install a new heat pump, air handler, thermostat, and to relocate the air handler and increased return air duct and drop box to increase our required air return capacity. We received quotes from several different providers. Their price is middle of the road (not the cheapest). We hired them because, the entire team impressed us with their knowledge and expertise, warranty and quality for the price. The team is very professional and thorough, yet also personable. Good quality eqipment, customer service at a mid-range price, plus service after the sale.

Baer Heating serviced our existing system and recently replaced it with a brand new Trane System. This is a family owned company. First - they know what they are doing; Second Randy explained to me how he evaluated our home and recommended the proper equipment.

I watched their employees (Kyle and Kyle) do the install. They did not rush -- they took their time and removed the old units and installed the new units with competence and pride. After they were done removing the old and installing the new --- they cleaned up. Very professional in every way.

The new system works great and I am amazed by the smart thermostat technology.

PS - I have not been compensated in any way to say nice things about this company; they have earned our praise.

Respectfully submitted
alex and xtine

Woke up at 5:30 to get ready for work to a 78° home. Forecast was for 100°. Called them at bout 9 and the young lady said she would make some calls to her techs and lmk. She called me back and said that they could be there in the afternoon. I could have called someone else to see if they could be earlier, but I knew better than to bother. I know Kyle would take care of me better than anyone else. He showed up with Tanner. They had the problem diagnosed within minutes, went to their facility in town to get the capacitor, and had me buttoned up within the hour. It's great to have such a trustworthy, honest, professional HVAC business in Trenton. Go with them, you won't be sorry. Thanks from Don, happy customer!

We recently needed to replace our entire HVAC system in our house. I contacted several companies to come out and give us a bid. By far, Baer Heating and Cooling (Randy) gave us the most comprehensive estimate and explained our different options for a new Trane system. Like most folks, we looked up reviews, as well as our initial experience and chose them for the job. We couldn't have made a better choice! Kyle and Addy did excellent work over the multiple days of re-engineering and installing our new system. The installation is better than we could have hoped for and well worth the expense. If you are looking for HVAC services, go with Baer. Great people, great value, and overall workmanship out of this world!

I never write reviews but I was so impressed with Eric in how professional and knowledgeable he was about his job. He explained everything to me and worked very quickly. I had already got another quote from other company but didn’t feel comfortable with their honesty. I was right on with my feelings because this company saved me thousands of dollars. I will never call any other company for my heating and cooling problems. Baer Heating and Cooling should be proud of the way Eric represents their company. You can feel comfortable choosing Baer.

We needed an entirely new system in an older home and contacted multiple companies for quotes. Randy came out and inspected our system and developed an excellent option with minimal downtime and very fair pricing. Kyle was our installer, he was very knowledgeable, prompt, and conscientious. We couldn't have asked for a better experience.

Our experience with Baer Heating and Cooling was nothing less than great from beginning to end. We had Baer replace an old and failing AC unit. When Randy came to the house he listened first, answered questions, and made recommendations. The Ameren rebates were explained in detail. The sizing of the unit and efficiency ratings were explained in detail. Our quote was more than competitive. On install day, Kyle was on time and professional. He got to work and did not mind me hanging out and asking questions. The installation experience was nothing less than professional. I will not hesitate to call Baer for any future HVAC needs.

I have spent over eight grand attempting to get air-conditioning to my basement room. This company sent their youngest technician Nick And after describing where we wanted it, he installed it incorrectly across the middle of the room. The owner had to come and yell at him saying that he had been there three years and he should know better by now. He doesn’t. After his third day of trying to install, he left my washing machine unhooked, and then my daughter came home and did laundry, which then discharge all over my area rugs. The owner then said this was not his fault because they shouldn’t be moving washing machines. I stated that I was upstairs. I had no idea that he was moving my washing machine and had i knownwould’ve came down and moved it myself.Not only that they drilled a huge hole in the side of my brick, much too large for the pipes so instead of professionally filling the hole, he shoved a rag in it and then used clear caulking, which then dried, and you could see the rag. Not only that, but the unit has not worked since day one. I believe it’s because this kid dropped it. You can see damage all over the fins on the outside of the unit and on the inside of the unit. he also broke it And there were pieces That he had to replace because he broke. Every time this company came, I had to have To take several days off of work. And every time the unit would end up not working again. I eventually called another company who still has not been able to figure out why this daikin unit will not work. Do not use this company. The owner is completely rude and his workers are a complete joke. He has two this day refused to refund me any money and refused to help me in anyway.