Plumbing reviews in Troy, Illinois

Outstanding service! Called on a weekend morning for a leak in a copper pipe. Neal's arrived, replaced the pipe and were done within 20 minutes! He gave me a military discount also! Thanks!

I will NEVER be calling them ever again. Our water heater went out on Saturday morning, they could get to us on Monday. No big deal. They showed up, told us we had to call the company and order the parts to fix the thermocouple and left. I called a different company, this new company came to our home, called the tech company, sat on hold, did multiple diagnostic tests to find out it wasn’t even the thermocouple.

If I could leave no stars I would. I am all about using local businesses but will never use them ever again!
1. Tom (no mask entire time) shows up and walks right in without introducing himself
2. (Our water heater was leaking) Tom says yeah idk and starts replacing the water heater. Did not even know what's wrong with or try to see if the water heater needed to be replaced.
3. Does not make sure the pressure is released from the expansion tank (set at 75psi) starts taking it off water is sprayed all over the place and my husband had to ask are you going to clean it up. It sprayed so much water it was on our rafters, walls, all over the floor and items on our shelves.
4. He starts to to remove the water tank. We had worked hard on sealing and painting the concrete in our basement. He did not bring a dolly to help move the heater he drags it across the floor ruining our floor. He empties the water tank into our sump pump 3 ft away so water is all over the floor.
5. As the water heater is being hauled out he does NOT cap it and allows the water to run out all the way up the carpeted stairs and out our wood floor foyer.
6. he Decided to not cut the 12ft pipe and tries to carry down the stairs hitting the walls and then stops, laughs and says " I guess it is too long to make the turn down the stairs. Cuts it outside. he did not cut the pipe enough outside and cuts it over our sump pump Leaving shavings in our sump pump.
7. After he is all done it took my husband and myself 45 minutes to clean the walls, floor and the inside of or sump pump ( lovely calcium build up due to Troy water was all at the bottom along with pipe shavings.)
8. He never even tried to clean up his mess. Did not even bring a wet vacuum with him.

Overall very very unprofessional!!
By the way Tom (as he said) is the owner if that tells you anything!

We have used Neal’s plumbing two times now and both have been wonderful. We compared prices and they were cheaper than several others. Not the cheapest but like with most things, to an extent you get what you pay for. They even came out a third time just to see if a leak was on our end or the city’s and then reported the leak for us saving me the trouble.

Called Neal’s plumbing to plumb for a shower after I removed our tub and replaced the toilet flange. Todd showed up like I man on a mission, he was a machine, in and out in no time. Price was very fair and will call them on any future needs.

Guys were nice, quick, and courteous. However,, they charged a steep premium for their service. ($440 for less than an hour job with $20 in parts). Additionally when they turned my water back on I wasn't aware I would be slapped with a $50 fine from O'Fallon for tampering with the lines. So came close to $500 when initially over the phone with the guy I was quoted under $250.

Otherwise, water works, all seems fine so can't complain about the actual job itself.

I had them out before for a sewer issue. Let's call it a river of... One of the bigger named companies took one look and was out the door saying we'll call with an estimate, took 4 days. Tom did more than look and saw a cap had come off. Cleared the line and replaced the cap. Thankfully it want worse. This last time was a simple floor drain clog, but that drain serviced the house. Quick and doesn't mix words. Price was reasonable too.

FIVE STARS, way above and beyond service!!! Professional, nice, and exceptional in every way. Todd was fantastic. He was efficient. He put new parts in and fixed it well. I would definitely recommend him. No games with crazy pricing. Honest and straight forward. Don't think twice because you won't regret it. You will be amazed.

Used them several times. They will come the same day and not overcharge. They do good work.

Todd came and fixed a water hammer problem I was having. He did an excellent job. Very kind and courteous and knowledgeable. At the same time, His associate fixed the flapper in my toilet
And also did a great job! I would definitely recommend this company.

Todd with Neal's has been our go-to guy for a few years now. very trustworthy, good prices, and fast (they came the same day with issues we were having with our drains).

Neal's is the best. Definitely recommend giving them a call.

Seriously just the best, every time. Was supposed to have a drain unclogged Monday, they had an opening Friday afternoon. Amazing service every time.

Tom and crew came out and installed a water softener and utility sink. Their price was reasonable and the service was quick! There was a minor leak with the utility sink and they came out quickly and fixed the defective gasket. I’ve dealt with a few other plumbing companies and I prefer these guys the most! I’ll be using them again for all of my other plumbing projects.

I was contractor on basement remodel and Neal’s plumbing did rough in for bathroom. We ran into spacing issue and it was resolved a couple days after me notifying them. Big thank you to Tom for jumping on it quickly and getting it resolved. Made my life a lot easier.

I called the morning of 7/22/21 and Todd came out the same day. He was kind enough to call ahead of time and showed up earlier than expected which was great! He was very polite, professional, and efficient. Todd diagnosed the issue and went on his way all in less than an hour. I’d highly recommend and would use again. Thank you!

Ask for Tom when you call Neals. He is no joke. He knows his trade. Both interactions were impressive. He quickly observed the issue, gave us a quick estimate, and blew his competitors out of the water. I'm obviously pleased with the work and highly recommend calling.

Absolutely love this company! Came out same day. Tom and Chase did a fabulous job. Very knowledgeable very quick to determine problem and very quick to make the repair. Polite friendly would recommend five stars all around!

Highly recommend Tom at Neal's Plumbing in Troy was called about tankless hot water heater not working, came right out & found problem a lizard in motor, removed and were back in business. Very nice, good price, and will refer to everyone. Thank you Tom

Polite office staff took all my information and said someone would call me to schedule an appointment, but when nobody called me back I recalled to let them know no one had called me to schedule an appointment and staff apologize and my call was returned and scheduled for an appointment. When Tom arrived and looked at what he had to do, he gave me an estimate and went right to work taking care of my water leak on my main water line and corrected my problem of no water coming to my outside water faucet. I didn't expect him to fix it that day, but he was done in no time and I felt his charge was very reasonable. He was polite, efficient and courteous.

I would highly recommend Neal's Plumbing! Thank you!

Hot water heater went out..Todd came out super quick, quick diagnosis, extremely professional, honest and personable. I was nervous about calling a plumber bc in the past we were over charged but pricing was very fair and with a guy like Todd with his experience on the team, I’ll be calling Neal’s plumbing from here on out!

Neal's plumbing was referred to us so we made three attempts to contact them to schedule and appointment, each time reaching a virtual assistant to take our message, and after the third time they made a note on the number of attempts we've made to get a call back. After this we received a phone call from Todd to schedule our appointment... and nobody showed up, or called to notify us of anything that day, or since.