Kitchen Remodeler reviews in Wheaton, Illinois

This is a very good place

Great Installers. Nice work

Nobody answers. Give you bad tracking numbers. They might just be 2 guys in their moms basement

Very friendly service and quality products. You can tell the people working here are professional and have passion in what they do.

Super friendly staff, very professional, met my expectations in 100%! Labor just outstanding! I highly recommend KBA!

We ordered a toilet and were very pleased with the price, quality, and speed of delivery. Highly recommended! Thank you!

Very professional from start to finish! No hidden charges; finished on time and within budget. Love the design help we received. We will work with them again!

Wow! The friendliness and professionalism I experienced while ordering a piece of custom cut Corian was refreshing! Will definitely be using Kitchen and Bath Authority in the future. Thank you Verlissa!

I placed an order in October and it still has not shipped and there has been no communication. When I placed the order it was an expected delivery time of two weeks.

Received damaged goods. And can't get a reply back from KBA. DON'T WASTE YOUR TIME WITH THESE JOKERS !!!

watch out for hidden charges!!!!

Online stated no shipping. Once almost all the way through ordering the Item there was $15.00 "handling charge"! Deceptive advertisement so I a paid little more ($2) at a reputable online store that had full disclosure of price and fees.

I had K & B Authority do my entire first floor. Kitchen, bathroom, new mud/laundry room, new fireplace, & new doors in the entire house. They did a GREAT job!! I would highly recommend them & would definatly have them do future work!! A+++

I would highly consider using a different vendor. K&BA's return process is exteremely antiquated/delayed and customer service call center isn't much better.

I called this company with the goal of obtaining a third and final bid for an early fall remodel. I knew they had been in business a long time.

The job would have included custom cabinetry and counter tops for my kitchen and bath (using the same foot print) and flooring for 2/3 of my main floor.

The woman who answered the phone, to me, sounded very short and clipped, as I began to describe my needs (I never got to finish). I figured I could provide the scope of work (SOW)on site.

Upon trying to schedule someone to bid, to my dismay, I discovered she would be the one coming out I explained that I worked Monday-Friday 8-5 pm (like many). Long story short, she asked if I could get off work early, provide her a drawing (???) and wait 10 days for her to come out. I was also informed she wouldn't be out on a Friday because she didn't work on Fridays

There is no pretense of needing/wanting work here...I thanked her for her time, but told her I was looking for a company who would be happy to accomodate me, not the other way around.

I will be going with one of the other 2 companies..2 days to get their bids (and THEIR drawings).

We are gutting and remodeling a kitchen. I wanted to discuss possible design options. They insisted I pick out cabinets, doors, and countertops as soon as I walked in, without having any idea about the space. They had no pricing info available. The designers didn’t know how much their countertops cost per linear foot, or even what finishes, cabinet lines, or door types were comparatively more or less expensive. Couldn’t answer basic questions about quality or differences between products. We went with another company.

If you already know exactly what you want, this might be a good option. Staffed by friendly people who seemed stressed.

Terrible service and doesn’t take responsibility for their errors. Stay away and use a legit merchant.
They shipped the wrong product and I received a bill for the return shipping. Also the contractor I hired for installation informed me what was received was not what they were hired to install. As they should have they charged me for showing up but KB Authority told me that was my problem.

I ordered an 84” vanity from KBA that arrived damaged. The policy stated that if the box that the product came in wasn’t damaged to accept the delivery. This order consisted of three boxes - two 48” vanity bases and an 84” vanity top. We followed the policy as the boxes were not damaged and accepted the three pieces. When we opened the vanity top box the vanity top was completely cracked. The VP of Sales for the company promised in writing to refund me the full amount of $2179. He requested that I take a video of the vanity basesto be sure they weren’t damaged. He replied that the vanity bases looked good.Then he requested we box the vanity pieces and place it in on shipping pallet so it could be picked up. We did that as well as an additional cost to us. Then he ghosted me. After repeated emails he finally replied that he could no longer honor his commitment to provide us with a refund. This is a scam organization, unprofessional and completely unresponsive. Do NOT do business with this company. I have every correspondence between myself and the VP of Sales which I will use as we form a case against KBA.

Bought a bathroom vanity. 20 degree weather had to check the vanity and top out of the box for damage and take it up the driveway myself. Didn’t check the handles. Big mistake. Three handles had black on the gold. Called them and because it was past 30 days tuff luck. I have to find the handles myself. The vanity was delivered Feb 16. Installed March 28. I will never purchase or recommend anything from them. Buy anywhere but there. If I would have purchased this from Home Depot I could have easily had it taken care of. Saving 50 bucks wasn’t worth it.

HORRIBLE COMPANY, DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a toilet. It arrived broken. They sent a replacement. My plumber could not come out for a few days. When he arrived and opened the box, the replacement was broken as well. I called KB Authority and was told that because I didn't open the box within two days that they would not honor their product. They told me that my only option was to buy a new toilet and they would not replace or refund. Horrible, Horrible company.

I purchased a Hutch top and base through KBA. It was the worst experience I ever had. No communication from them on my order for about a month though my order was paid in full. 26 days later when I finally got answers they told me they couldn't get product I ordered. They then did the exact opposite of what I asked and credited my money back to the credit card which I already paid off because it had been a month since original transaction. Now I have to wait until the overpayment posts to call my credit card company to get a refund check sent from them. So my $ 2,667.47 was with KBA for almost a month now in limbo for additional time until I receive a refund. The worst staff as far as email and phone communication Not a very professional company in my opinion I personally will steer clear of doing business with them ever again. If I could have gave them 0 stars I would've

When ordering a $1100 shower system in early August 2020, I was informed that one piece would arrive the subsequent week. When the package arrived I was missing 4 more unexpected pieces including the trim. I was told this would come two weeks later now.
Then another two weeks
Then a month.
Now over 3 months later I am still waiting. I have been told tentatively i would receive these pieces in late December.

Their only solution: I cannot return anything and they will provide me with a different model that will force you buy further attachments.

I've asked numerous times to talk to managers along this journey and was actually told "they aren't going to tell you anything new"

I would avoid business with them at all costs.